Crossroads Agency Reviews, Cost, Complaints
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Crossroads Agency


cheap rehabs in springfield massachusettsCrossroads Agency Review

Based out of Springfield, Massachusetts, Crossroads Agency offers basic outpatient treatment and an Intensive Outpatient Program (IOP) for drug and alcohol addiction and mental illness. Programs are available for both adolescents and adults. Several locations are available throughout the state, making access to treatment flexible and convenient. All clients are given individualized treatment plans that address their unique recovery needs.

Treatment and Staff

After an initial intake assessment, clients work with staff to design a treatment plan that works with their schedule. Facilities are open from 9 am to 7 pm, Monday through Friday. The IOP track, also known as day treatment, generally meets five times a week for three-and-a-half hours in a group therapy setting. These sessions act as educational, life-skills and stress management workshops. Clients also have individual therapy once a week where evidence-based modalities including CBT and Motivational Interviewing (MI) are used.

Though 12-step participation is not required, clients are encouraged to attend off-site meetings if they desire. While the basic outpatient track incorporates many of the same methods as the IOP, there is more scheduling flexibility and a less intensive commitment.

Basic interventions, medication management and Medication-Assisted Treatment (MAT) by way of Suboxone and Vivitrol and support for mild co-occurring disorders are also offered.

Staff consists of LCSWs, nurse practitioners, psychiatrists and Master’s-level counselors.


Additional services include Spanish language and impaired hearing support. Clients can also receive general health counseling as a standalone service if needed.

In Summary

Crossroads Agency offers IOP and basic outpatient treatment for drug and alcohol addiction with customized tracks. Clients requiring additional support for dual diagnosis will find resources tailored to their needs. Using evidence-based methods, credentialed staff lead a range of group sessions and provide interventions, medication management and MAT. Crossroads Agency is a well-rounded, affordable and valuable local resource for addiction recovery and behavioral health related issues. 

Crossroads Agency Locations

Crossroads Agency
80 Congress St, Ste 106
Springfield, MA 01104
(413) 739-1611

163 South St #2
Pittsfield, MA 01202
(413) 442-6708

121 Lincoln St
Worcester, MA 01605
(508) 795-1611

Crossroads Agency Cost

$30-45/hour, sliding scale. Medicaid accepted. Find Crossroads Agency on Facebook

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