ACI Counseling Reviews, Cost, Complaints

ACI Counseling


[block]0[/block]ACI Counseling Review

American Charities Inc., a Colorado non-profit that specializes in feeding the hungry, also runs ACI Counseling, which offers affordable outpatient substance abuse treatment. With locations in Colorado Springs, Denver, Aurora, Thornton, Northglenn, Centennial, Castle Rock and Lakewood, ACI Counseling offers English- and Spanish-language services to people from all walks of life. The options include assessment services, Intensive Outpatient (IOP) and Enhanced Outpatient Programs (EOP), and counseling and education services related to drugs and alcohol. While the programs are available to all, most clients have received a DUI and are court-ordered to complete a DUI program.

Treatment and Staff

At ACI Counseling, frequency and intensity of attendance is determined by an initial clinical assessment. IOP clients are usually required by court orders or probation departments to complete more intensive programs, and therefore must attend nine hours per week for a minimum of 90 days. The EOP program includes three to eight hours of treatment per week, and clients are required to attend for four to six weeks.

Two-hour group sessions are offered five days or evenings a week and one-hour individual sessions can be scheduled with a counselor, as needed. In both programs, sessions focus on learning about substance abuse disorders, coping skills and strategies, life management and relationships. A counselor leads each session, using CBT techniques.

Drug and alcohol education classes are divided into two levels and are offered in conjunction with relapse prevention and anger management programs.

The Level One program is a 12-hour education program for those convicted of driving under the influence of drugs or alcohol for the first time. Clients assigned to this program have no prior diagnosis of substance abuse or substance dependence, and no obvious problems related to drug and alcohol use. The main purpose of this program is to help prevent further instances of drug or alcohol abuse.

The Level Two program requires participation at a minimum of 24 hours of sessions. Clients are assigned to this program when there is a clear pattern of repeated drug and alcohol abuse, and they have been convicted of driving with a blood alcohol level well over the legal limit. They are referred based on prior DUI convictions and their history of education and treatment. The goal of this program is to help prevent recidivism and relapse. Clients are referred to this program for up to 13 months.

ACI Counseling does not offer detox, but they are able to provide referrals and perform drug and alcohol testing for clients, if required by the courts. All facilities employ several addiction counselors who are licensed in the state of Colorado.

In Summary

ACI Counseling serves clients who are ordered to meet drug and alcohol education and therapy requirements by courts or probation departments. With multiple locations and a streamlined curriculum, this is an affordable alternative for those who need to satisfy the courts, but don’t want to attend 12-step programs.

ACI Counseling Locations

ACI Counseling
3608 Galley Rd
Colorado Springs, CO 80909

420 East 58th Ave
Denver, CO 80216

2323 S Troy St, #107,
Aurora, CO 80014

1360 S Wadsworth Blvd, Ste 112,
Lakewood, CO 80232

9981 Washington St
Thornton, CO 80229

10699 Melody Drive
Northglenn, CO 80234

7000 S Broadway
Centennial, CO 80122

409 S Wilcox St
Castle Rock, CO 80104

ACI Counseling Cost

$70 per individual session, $35 per group, $10 per DUI class. Reach ACI Counseling by phone at (855) 384-2656.

Do you have a complaint or review of ACI Counseling to add? Use the comments area below to add your ACI Counseling review.



  1. More good news. This premier service was just increased (without prior notice), by nearly 50% as of 1 September (up from $17 to $25 per group session.)

  2. Have to agree wholeheartedly with all of the above listed comments. Billing issues that I have resolved many times over keep popping up, local management is unsympathetic to patient needs, (no excused absences allowed even for jail and/or DEATH – see the sign posted in the Lakewood office), and professional staff at times seems unprepared for class. From what I understand they have come a long way from where they were, but they still have a long, long way to go. And the $10 DUI classes that ACI offers all over the internet? More myth than fact. Class price quote comparisons made on their site are totally misleading if not downright false and unfortunately I cannot find a Better Business Bureau page for ACI to make a comment on. On an ending note, my probation officer offered me her unsolicited assistance in helping me find another program once she discovered that I was enrolled with ACI. Draw your own conclusions. Octavia at the Denver office is awesome in resolving some of these issues.

  3. Better keep track of your hours here. This place will have you taking additional class. Poor book keeping and even the teacher have low moral and sometimes not even paid. The owner is a crook any way he can make a dollar off you he will.

  4. effthisplace on

    The worst place ever! Unfortunately, their own employees complain that they do not get paid enough for doing what they barely do. If a class gets cancelled, you pay the consequence by having your end date moved a week out. By far the worst place I’ve encountered and they give two flying doves about their clientele.

  5. This place is extremely poorly managed and not set up for getting people signed up for classes as soon as possible. You will end up waiting three weeks to a month just to sign up. Straight fuckery

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