Wilmington Treatment Center Reviews, Cost, Complaints

Wilmington Treatment Center

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Wilmington Treatment CenterThe Basics

Wilmington Treatment Center, which is owned by the CRC Health Group, has been providing substance abuse services to men and women in North and South Carolina for over 20 years. Treatment at Wilmington incorporates both medical and mental health services, with a focus on personal growth, 12-step, relapse prevention and addiction studies.

Accommodations and Food

Residents live between the Cape Fear River and the Atlantic Ocean, with four nearby beach communities only 30 minutes away. The Wilmington facility itself is less than four miles from the historic downtown and its Riverwalk, which was named “Best American Riverfront” by USA Today in 2014.

The Wilmington campus is spread out over four acres of property; group sessions, counseling offices, a nurses station, dining area and TV room are located in the main building next to an auditorium. The detox unit occupies its own building on campus, to ensure the privacy of the 40 residents who may be detoxing at any given time.

The residential clients sleep in yet another building, with men and women kept segregated (though they do attend certain groups together). All told, Wilmington can hold as many as 100 people in dormitory-style rooms, each with two clients and a shared bathroom. The rooms are moderately sized and typical for a treatment facility: twin beds, a nightstand for each person and a shared closet. Outside of treatment, residents can socialize in the main lounge, around campus or on the volleyball and basketball courts.

The food at Wilmington is prepared by licensed dietary staff and served cafeteria-style for up to 140 people. Meals vary, but a salad bar is provided at every lunch and dinner. In addition, special nutritional requests can be accommodated in certain cases (though no outside food, beverages or candy are allowed).

Treatment and Staff

A medical detox is provided for those in need of 24-hour medical care. Methadone and Suboxone can be prescribed for opiate addiction, as can Librium for alcohol withdrawals. Once clients are ready to leave the detox facility, they transition into residential care. Each is assigned a counselor who works with them to create an individualized treatment program.

Group therapy is the primary modality at Wilmington and a certain number of individual sessions are available dependent on need and request. Though their facility is primarily a substance abuse program, Wilmington also offers clinical support for co-occurring disorders such as depression when necessary.

A typical day for residents begins with a 6:30 am wake up and breakfast in the cafeteria at 7 am. After that, those who wish to can attend an optional Bible study group in the auditorium. Morning process groups and educational lectures are held in the clinical building, and are mandatory for all clients. Lectures are led by the medical director, dietician and therapists, and address topics like addiction, nutrition, aftercare and relapse prevention.

After lunch, residents participate in additional groups on writing and music therapy with a recreational therapist. After dinner, clients attend open AA and NA meetings on-campus; three nights a week, outside meetings are also available. Still, residents must earn the right to be included in off-site activities. Similarly, they can also become members of Wilmington’s patient advocacy committee, which meets with the program’s directors once a week to discuss issues and make recommendations for supplementary care.

Wilmington’s staff consists of a medical director, a board-certified psychiatrist, an associate medical director, a clinical director, Master’s-level clinicians, certified substance abuse counselors and registered nurses. Counselors are on staff Monday through Saturday whereas treatment technicians are on-site seven days a week, 24 hours a day; the client-to-technician ratio is eight-to-one.

Family education groups are offered on Saturdays and Sundays from 1 to 2:30 pm, and all relatives are encouraged to attend to learn about the disease of addiction. Visiting hours are permitted on the weekends once residents have been in treatment for at least 10 days.

Wilmington’s two outpatient facilities are located separately, one locally in town and the other in Myrtle Beach, South Carolina. Their intensive outpatient program is available on both day and evening schedules, both following the SAMHSA generated Matrix Model (an approach developed through 20 years of experience in real-world treatment settings). The IOP consists of relapse prevention groups, alcohol education, social support groups, individual counseling and family counseling over 32 sessions. In addition, all outpatient clients are encouraged to get involved with community 12-step support groups as a way to maintain long-term recovery.

In Summary

Wilmington Treatment Center offers affordable care with a solid 12-step foundation and a focus on continued community support. That said, this is a larger program with limited access to dual diagnosis support. While Wilmington could be a good fit for some, those with more complicated psychiatric issues may need to keep looking.

Wilmington Treatment Center
2520 Troy Dr
Wilmington, NC 28401

Wilmington Treatment Center Cost: $9,000 (28 days). Reach Wilmington Treatment Center by phone at (877) 762-3750. Find Wilmington Treatment Center on Facebook

Do you have a complaint or review of Wilmington Treatment Center to add? Use the comments area below to add your Wilmington Treatment Center review.

Photo courtesy of Jason W. Smith (Own work) [CC BY-SA 3.0 (https://creativecommons.org/licenses/by-sa/3.0)], via Wikimedia Commons (resized and cropped)

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19 Comments

  1. I was there August 2017 – September 2017
    As far as the staff they were helpful . All I had to do is ask and they did their best to help me. I had a good councilor and therapist. If we’re there and really wanted the help it was there . Bill dept. is another thing. Bad office people and not train in how to talk to people in rehab. Food loosely but since I lived off campus in group home we could call for delivery from certain restaurants. They did have music therapy and I still do it at home. I am still sober and coming up 1 year birthday August 25 . Hope with the new facility they were building when I was there is not as chaotic. YES , drug lines were long. Hopefully that is better at new facility. Because of being off campus in unsecured house I will not go there if needed next time.

  2. Noneof Yourbusiness on

    I was there in 2010. First, they take away all your narcotic medication saying they are going to dispose of it; yeah, disposed into their own pockets. Then they make you sign a statement that says you witnessed them destroying those meds. When I said that was untrue, they said they wouldn’t discharge me unless I signed the statement. I shared a room with a different room mate every other day. The place was filthy and crumbling and my bed and pillow were disgusting once I removed the sheets and pillow case. Mattresses were held together with duct tape. If they ran out of food because you were toward the end of the cafeteria line, tough luck……you got nothing. I was supposed to be there 28 days but I demanded to leave after 21 days and even then they fought me every inch of the way. It is true that all the aides were former/current addicts. The therapy was non-existent and staff were horrible. Do not send anyone to this place. I do not know how they keep their certification. Perhaps the owner of the hell hole has been paying off inspectors for years to keep from being shut down but that is just my opinion as I cannot imagine anyone with a least a half brain cell could not see thousands of violations! STAY AWAY!

    • I left around the same time you Did! Yep, no food for me at dinner one night, and sicker than a dog. None of the clinicians are lisensed and one told me they get no training. I can surely tell because they don’t know what to do. They stumble over basic words in a group and nobody had time to see me by myself. I was promised for 30 days and not once did it happen. Nursing staff were great but very stressed but they at least appeared to look like the knew what they were talking about when u had a question. They always followed up or a supervisor found me. Imfirgot her name but she traced me down in the smoking Pitt and in my too if I was told to wait because they were doing something . else. All nurses at least somehow kept their word. That supervisor on first floor stayed until 8 pm because I had no cigarettes and the counselors were gone. Once I told her I was gonna leave she stayed until I reached my person to bring cigarettes . I would’ve been outta there without smiokes. Now they are double billing my insurance and paying for meds they said I got when I left and didn’t. The place is a joke. It’s dangerous not having people licensed to do a job. These words are straight from the counselors.

  3. All the descriptions are a complete lie! No music therapy. barely any 1 on 1 counseling. AA groups everynight? Yeah right. Absolutely disgusting jail quality food. The biggest lie is that they are dual diagnosis. It’s a straight up lie that they have a psychiatrist. All they have is an NP that is almost impossible to get into see. Drugs and sex rampant. SImply put, you can not have 140 clients at a rehab with three techs working and expect it not to be chaos. I got nothing out of treatment here. All you do is wait in line either for meds, food, or the shuttle. A girl even got her finger chopped off by the door when I was there. I relapsed shortly after leaving since my mental health issues were not dealt with and I was given no aftercare plan. I went to Bayside Marin a long ways away in San Francisco and actually learned what real treatment was and have been sober every since. Wilminton is an absolute money hungry joke. The staff treat you like you are a child and some of them act like they are prison guards. A very depressing place to be for 30 days.

  4. This facility is a joke. I had 2 phone calls about my son and that is only because i called there and requested. I also waited days to hear back. They let my bi-polar son go without his medications for 4 days after he was signed in for the program and if i had not called and raised so much hell it might have went on longer. They never apologized for that either. My son was able to do drugs in this facility by someone else that took medications and shared then with him. I think it was a waste of my sons time and mine (3 hours away) to visit him. The staff is not professional at all and i do not recommend it at all. A rehab full of drugs that are ready and available from others that come in. There is a lack of communication here and a strong need of drug test daily in a facility like this. Do not put your loved one here.

  5. I went to WTC in Jan of 2016. Heed the warnings of those who have commented. The place was understaffed, I never saw a doctor unless you count the the 4 dictator judges a day before you could get your detox meds. I was told I would have one on one counseling daily, but was only allowed to see one counselor once during detox. The staff had no respect for anyone, they were rude, disrespectful of your rights and in some cases would yell at a patient to the point of stressing the patient out. It took an act of congress to get any questions answered about your care. They based your detox needs on data protocol not on individual needs. I was there for both aclohol and drug addiction. Save your money if you know you need more then a 12-Step program from the 1930’s which doesn’t work for the mass majority in our day in time. If it still worked the nation would not be in an “Crisis Epidemic for opioids & aclohol addiction”! Let’s not forget the food, it’s all out of boxes and half the time they ran out of food so then you got some kind of concoction, nothing about it was nutritious.

  6. Jeremiah Mosley on

    I just left in November 2016, I can attest to everyone’s issues here being more valid than WTC claims. Please people don’t send your family member here. I was in for only 17 days. They originally wanted 28 I threatened to AMA out and they agreed to 21. After continuous mistreatment from the staff, lack of decent food, and nothing but 12 step group over and over and over I decided to threaten them again if not let out by Thanksgiving and after explaining to my family why they supported me. There was one doctor (MD) and I felt he was the only one who would listen but he wasn’t available much so most was handled by PA’s that didn’t seem to care about how comfortable I was detoxing. Before you judge me let me explain my purpose for being there and leaving early. I had about a 6 year suboxone addiction to break and knew I had to go somewhere for comfort and to be away from work and stress. My family and I made the decision to go to WTC due to its proximity to home as apposed to a place in FL in which there are many nice rehabs. EVERYTHING on WTC’s website is a farce starting with the pics of smiling faces and a beach..ya right. First I was told I would see a doctor or pa within 24hrs, nope it took 72. The “nutritional breakfast” was in fact powdered eggs, soggy grits, or watered down oatmeal with a side of cold soggy toast. The salad bar consisted of a handful of salad mix from a bag (sometimes even brown lettuce) and ur choice of dressing if they had any left. I saw sausage twice while there and French Toast once. The TA staff was rude and apparently lacked any bit of training to be around people going good through what we had to go through. The med lines were up to a two hour wait sometimes and ALWAYS opened late. Then you go to housing after detox, housing wasn’t bad except WTC is short staffed leaving only one driver to shuttle us. So again more waiting in line. I literally spent more time waiting for meds and shuttles than I received counseling on a daily basis. This is no exaggeration! As a patient and customer I brought my issues up to the head of counciling (who never did morning lectures another WTC farse) head of nursing and head of the TA staff in a meeting. They assured me they would address things and call me back in. They did not, instead I had to approach the head of TA staff to ask what was up on my way to our “nutritional dinner” but was honestly too frustrated to care what they had to say because they had already broken their word. My last resort was a request to speak to the Director/CEO on site. I was denied by the ASSISTANT director of counseling who belittled me by blaming my issues on the fact that I was in recovery and that was why I was so stressed. Unreal, here I was motivated, happy to be there, and was looking for a supportive environment to recover and they cared less. So the director or CEO or whoever she is, is just as worthless as the rest of the rude staff. There is a reason this place has so many bad reviews! Heed our warnings, I met a lot of people that had been there several times, I’m still clean and proud without remaining a day past when I felt I was ready. When the rehab place treatment is a trigger….somethings wrong. My brother went to a Florida center and explained night and day difference. A lot of these places will help fly you out, it’s worth it to go somewhere you will be treated as a patient in recovery not a criminal in a jail. And there were plenty of fresh out of jail addicts thrown in there with the mix, just left to kick off herion with no meds that helped. Very sad, if these parents saw what I did I doubt they would have sent them there. And to be clear I wasn’t expecting a spa experience, just respect and caring. To the credit of some my counselor was great and the assistant director of nursing was great but that’s all the props I have for that place.

  7. My son completed treatment there earlier this year. Two weeks later he was using again. I don’t blame WTC but now that he has completed 28 days at another facility I can tell you that WTC is a waste of money. My son had NO individual counseling. In less than a week the other facility had figured out that my son had no self esteem and they spent the next 3 weeks working through that with him. The food was horrible at WTC. There is no salad bar as advertised. They let you make phone calls the first day. No patient is in the right state of mind to call family on day 1. My son said it was chaotic and everyone was bitching about something all the time. They did keep my son safe and sober for 28 days and for that I’m grateful. They also made him appreciate the next facility which contributed to his success. I wouldn’t put your loved one through this is if you don’t have to. They will only feel like a failure after coming out and using again.

    • Your son will continue to do so until he is ready to quit, period. You want something you will FIND a way, if you don’t, you will FIND an excuse. Period. Came off twelve year addiction, went to detox, found a sponsor, worked the steps, and was free to show someone else the same way out. The answer is not in good food or comfortable beds, but on the inside. An addict/alcoholic or both can be happy again. They deserve it, but they have to work for it.

  8. Once u get in the door they don’t want to let u leave if your insurance is paying. Put in a 72 hour notice and they have to let you leave. Luxury my ass.

  9. Men and women need to be watched closer. My husband went and came home talking about all these women that was there. Had numbers and all. Said that he didn’t but there was a few slick enough to slip around and have sex. Not for certain that he is innocent of this.

  10. Matt Stephens on

    A lot of people on this page seem to know everything about how treatment centers are supposed to operate and expect a resort-style experience. You get what you put into it, that’s with all treatment centers. There is also no “cure” for alcoholism and drug addiction and treatment centers are just a place to ease the withdrawals if nothing else. Wilmington treatment center has a lot of recovering addicts and counselors with a lot of experience, but they are people and they are not perfect. The staff does care though and will do anything they can for you if you make an effort to participate and learn. They are also not as expensive as many of the alternative 28-day programs. I went in 2008, and I am still sober. Addicts are notoriously difficult to be around and expect to be coddled and have their way. WTC has been around for 30 years and those who go into it wanting to get better usually do.

  11. I stayed here for 28 days in November/December of 2006. It was a nightmare experience, a waste of time and a waste of my insurance company’s money. Here are some the “highlights”:

    -After being processed and placing my belongings in my assigned room, I attempted to use one of the patient phones and was screamed at by a short, fat dumpy nurse. I was humiliated as this woman yelled at me in front of other snickering patients to get my @ss off the [email protected] phone.

    -Meals were a joke! People were constantly hungry. A typical lunch was 2 small, plain hot dogs and nothing else. A typical dinner may be a tiny plate of pasta. The serving sizes were appropriate for a 5 year old. I especially felt bad for the guys, who were really hungry! Occasionally, a salad cart was rolled out. While waiting in line and waiting for the go-ahead to eat, staff would enter past us and load up cartons of salad, leaving enough salad for maybe 10 patients to get some. There were near riots daily, as there were about 140+ patients wanting a salad! Patients complaints were a constant and met with deaf ears. This place simply will NOT feed you! A couple staff members said ” well when you were out using, you didn’t care about eating, so why care now”. IDIOTS!!! We were NOT using anymore, that was the point, we needed good food and plenty of it. I, along with everyone else, went to bed hungry every single night.

    -The facility had just gone to “no contact” between males and females. If you were caught talking to a member of the opposite sex, you would get a point. Three of these and they threw you out. Also, if you got caught talking to someone of the opposing sex, you would be publicly humiliated in front of your peers. I once said “hello” to a male and was yelled at and threatened with being kicked out by a 19 year punk kid who had somehow been hired a a staff member.

    -Staff was a joke. The requirements to be a tech was 90 days of sobriety. WTF? Most were former patients and had a superiority complex. They were also making minimum wage, which made them angry. They enjoyed treating patients like crap and getting them in trouble. It was a head rush for them and they laughed about it.

    -My counselor was a jerk! She also violated Hippa regulations. During my first 10 minute meeting with her (I would only have one more meeting with her during that 28 day period), I told her DO NOT speak about me to my soon to be ex-husband, should he call. I explained to her he would be gathering information for a divorce case against me. I told her in fact do not discuss me with anyone. She made repeated phone calls to my estranged husband and gave him full details about me and my addiction. This information would be later used against me in court. When I confronted the counselor, she literally laughed in my face and told me that I was nothing but an addict, while she was a respected counselor with a Masters degree. During “process class”, she constantly made comments to patients that as addicts, they should have greatly lowered expectations in life. Once, when she overheard someone complaining about being disrespected by another staff member, she butted in the conversation and told him he should not expect respect since he’s an addict.

    -One size fits all recovery – these people do not possess the education, life experiences or skills to “counsel” addicts. Their solution to everything was: go to a sober living house. When it would be pointed out there was no such thing as one size fits all recovery, the staff would go ballistic and do an intervention on you. This involved having all counselors hauling you into a room together and giving you a verbal beat down.

    -You aren’t told up front, but you are moved after about a week to a nearby sober living house. A van then drives you back and forth each day. This is so they can have as many clients as possible, both in the nearby houses and in the facility itself.

    -At the end of the program, you are given an analysis about yourself and your addiction. Some people required these for court. My counselor, who I had only spoken to 1:1 on 2 occasions for a total of 10 minutes each time, wrote a detailed analysis about me and my past and addiction history. It was 100% fabricated, as she didn’t know anything about me. I saw other patients in tears, because their analysis was court-ordered and would be used to determine child custody issues / future prison terms, etc.

    -People in the military seemed especially prone to being kicked out. There 28 day stay was paid upfront, so WTC could kick them out at any time and still be fully paid. If a soldier was kicked out, he would also be kicked out of the military. WTC did not care. They attempted to remove one military man, due to his counselor saying he had threatened her. The catch here is he had a pen that recorded and he had recorded his meeting with her. There were no threats. He was allowed to stay but was made to hand over the pen and the recording was immediately deleted by staff, of course.

    -a man in 70’s on his first day, had stopped an 18 year girl in the hall, asking where a specific office was located. They were both written up. The man was offended and said he was leaving. They refused to give him his car/house keys and his wallet. He had to involve an attorney in order to get his property back so he could leave.

    Conclusion: They don’t respect their clients, This is a business for profit and that is something people seem to forget when they are dealing with rehab facilities. I feel this is why subpar staff is hired for little money and why they won’t feed you. Providing adequate food and hiring qualified staff costs more money and they do NOT want to pay anymore than they have to!

    You have a lot of choices when it comes to rehab facilities, I suggest you choose more wisely and bypass this place. It truly should be shut down.

  12. Harrison Tuttle on

    This place is very disorganized and understaffed. The food is terrible, I wouldn’t give it to my dog. The therapy is dumbed down and aimed at people who have never even heard of recovery. They are completely happy being sub par and complacent.

  13. I was at the rehab for 7 days detoxing , I don’t have a lot of positives yo say about the place , my room was shared with a bipolar , RX drug addict who coughed a) night from chain smoking . the back door to the building was never locked ever , any dealer could have came through yo my room , the noise of people in hallway was awful , if I wasn’t so vulnerable when arriving I would have asked for a decent room , there was no orientation with my husband present either , the foil was terrible I lived on pretzels from the vending , young drug punks were put in with elderly men recovering from alcahol I left early so that I could eat decent food and sleep

  14. Donald Fulghum on

    Subpar Treatment Facility
    I stayed there for 26 days more than half of them I was sick from the treatment or the food.
    The food was terrible. On this page there is talk of a salad bar, never saw it.
    Breakfast no fresh eggs, processed eggs from a carton, bacon or sausage maybe once a week
    cereal, oatmeal,grits toast every day.I had to quit eating the eggs they made me sick.
    1 out of 10 of the other meals was decent.there was no consistansy in the day to day medical
    treatment meaning some staff did things one way and some staff did things another way.
    One councelor asked me what did the food and subpar treatment have to do with my recovery.
    Wow what a question.I think you should make a doug kennel out of the place.

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