West Pines Behavioral Health Reviews, Cost, Complaints

West Pines Behavioral Health

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West Pines Behavioral HealthThe Basics

Located in Wheat Ridge, Colorado, about five miles northwest of Denver, West Pines Behavioral Health offers adults 18 and over a dual diagnosis platform of recovery, with a comprehensive psychiatric care unit alongside its addiction services. It offers residential treatment for anywhere between 14 to 30 days at a time.

Accommodations and Food

West Pines operates out of a shaded, tree-lined complex with sprawled out residential housing, but all treatment happens in the main facility. There are 20 total beds with a separate unit for detox, and two separate units for those attending West Pines primarily for mental health issues. The rooms are comfortably decorated and come with twin beds (each with a pillow top mattress), two desks, wardrobes and a bathroom in each room. Men and women are housed separately, but do share treatment activities together. Across the courtyard from the housing is the dining room, which offers cafeteria-style food options. There is also a snack room in the housing wing, which remains stocked throughout the day.

Treatment and Staff

The facility specializes in dual diagnosis treatment. Each resident meets with a psychiatrist several times during her or his stay and has an individual therapist. Group and individual sessions focus on CBT interventions, Motivational Enhancement Therapy (MET), narrative therapy and group processing. Residents attend 12-step meetings at night.

West Pines also puts priority on the therapeutic benefits of physical activity as well; mostly, this means daily trips to the gym which boasts an indoor climbing wall. West Pines does offer a medical detox with medication management including Antabuse, Suboxone and Naltrexone; all those in need of detox stay in a different wing of the facilities. There is a psychiatrist on staff as well as case managers, counselors, nurses and a medical doctor.

Because the lengths of stay are so short, West Pines works at providing a comprehensive aftercare program sure to be tailored to each client’s specific needs, as per their case managers’ recommendations. Alumni can attend one free group session per week on Tuesdays from 6 to 7:30 pm for a year to reinforce the lessons learned in treatment, identify relapse behaviors and encourage ongoing abstinence. After that year is complete, alums are welcome to join a different group (this time led by alumni themselves rather than a therapist) that meets at the same time. As a special feature, former clients will actually meet with current residents in the medical detoxification unit and residential unit to share their stories of continued recovery.

Finally, another option to consider is West Pines’ outpatient program for chemical dependency. Though called an intensive program, its hours are not as extensive as some other Intensive Outpatient Programs IOP, and seems geared mostly towards transitional or secondary care. Still, those sessions are offered Monday, Wednesday and Thursday evenings from 6 to 9 pm.

Extras

Options for recreation are kept to a minimum. There are no field trips of any kind, though there is an on-site gym as previously mentioned. Aside from that, West Pines works in concert with a group called Phoenix Multisport, a sort of community group for those in recovery looking for an active, physical lifestyle. Phoenix gives West Pines clients access to their resources, which include organized group activities like climbing, hiking, running, swimming, road and mountain biking, yoga, strength training, racing and more. All are held at the West Pines gym, and in the local Denver and Boulder communities.

West Pines is in-network for all major insurance carriers including United, Aetna, Cigna, Value Options, Tri-Care, Blue Cross/Blue Shield, Co-Finity and Kaiser Permanente.

In Summary

Is a shorter, high-impact rehab stay more effective than a longer-term program? This is the deciding question when considering West Pines. While most facilities offer 30, 60 and 90 increments out of the belief that re-shaping the patterns of one’s addiction takes time, West Pines takes a looser approach—it believes that they are likely just one of many pitstops on the road to a given client’s recovery.

Given its resources and access to staff with relatively low enrollment, West Pines’ promise lies more in the connections to be made during a stay there, including follow-thru with the aftercare or outpatient programming. Still, potential residents should consider whether West Pines’ approach fits their own when it comes to recovery.

West Pines Behavioral Health
3400 Lutheran Parkway
Wheat Ridge, CO 80033

West Pines Behavioral Health Cost: $9,030 (14 days); $608.50 for additional days. Reach West Pines Behavioral Health by phone at (303) 467-4080Find West Pines Behavioral Health on Facebook and YouTube

Do you have a complaint or review of West Pines Behavioral Health to add? Use the comments area below to add your West Pines Behavioral Health review.

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6 Comments

  1. Very upset with services! I was excited that my wife wanted to seek help at West Pines. She has struggled with relapse and were hoping that the two week program would help her “regroup” and relearn the power of recovery. She was admitted to detox and went through their suggestions at ever step. She was told that she would be admitted to the two week program on a specific date and she was excited to enter the next phase of her recovery. I received a phone call from her requesting some additional items she would like for the two week program. On my way back from dropping items off for her and heading to work she called in tears. Her psychiatrist had determined in one day that she would not be admitted into the two week program. She is very delicate at this stage of her recovery and called in tears asking that I turn around and pick her up and take her home since they would not admit her. Fear raced through me knowing that if she were at home she would drink. I had to work through the evening and, sure enough. Having being sent home for reasons unknown, she had returned to drinking. I am very upset that West Pines put up a roadblock in front of her in her attempt to regain recovery. To me this is unacceptable, you have a person asking for help, was admitted, did everything requested, was outgoing and making new friends in recovery, and then send her home. Not a good strategy in my opinion. We are seeking other, longer term perhaps, programs in the area. west Pines is covered mostly by our insurance but that shouldn’t count when someones life is on the line. Not very much compassion on the medical staff at West Pines. Not to discredit anyone else there; all the people I met there were committed to recovery being part of the recovery program themselves.

  2. The therapists, casemanagers and admin at this facility have horrible communication amongst each other and the patient. They do not present in a caring or concerned manner and the level of skill, knowledge and technique is severely lacking. I had no gripe with them to write a negative review, in fact I wanted it to be the help I needed. I write this review because I DO NOT WANT ANYONE IN CRISIS TO have to experience the unprofessional, uncaring, incompetent program. The list of examples I could list are mind blowing and endless. I was put in a room day 1 and felt like I was expected to be at day 20 of treatment. THe therapaist, casemanager was clearly more concerned in punching the time clock than being engaged, concerned or helpful. Ive never seen anything like this in this profession. It was more than one therapist. The therapists and casemanagers are not given and do not ask the patient for any info on the partients issue or situation. Therefore they offer generic advise that could be a patients exact trigger or counterproduct to helping in any way. After asking for help with a better fit or help in teh program I was ignored for 3 days – not called by a single therapist or employee. They just want the check but do not care. Im so sad to say this. I wanted, needed it to be great. I was forced to rate a one star because that is the lowest rating. Insurance companies – why are you paying this program, why are you allowing this. When a person in CRISIS (to the point of fighting for life and/or sanity) enters a programed called partial HOSPITALIZATION or INTENSIVE outpatient – they are not there to have fun or kill time – they are in CRISIS – a fight for their life. I am so saddened that this program is allowed to exist and further hurt those in CRISIS need. PLEASE, PLEASE, research another option – DO NOT GO HERE!!!! <3

  3. Scarred for life on

    This place is a horror show. Some of the staff are quite evil. I would follow through on my suicidal plans before seeking treatment there again. I spent 11 days there. Never again

  4. CONCERNED FRIEND on

    I agree with the CONCERNED MOM. There is a complete failure when it comes to communication at this place. My friend was admitted to this facility and from what he said they treated him decently. However, as the person he entrusted to take care of all the medical hassles, the staff there was quite rude. When I arrived at West Pines, we (my friend, myself and the nurse who admitted him) explained that they would go over a treatment plan and a release date with my friend. My friend signed a release form for me to be able to take care of all medical information, treatment information and get any updates as needed. I called the next day to find out what they had discussed and more importantly when he would be released as I was in charge of picking him up when his treatment was over. Getting any information out of the case worker’s here is near impossible. My friend had no money, no ID and no vehicle so it was extremely important for me to know when he would be released so he wasn’t stranded there after his treatment. I spoke initially to Chrissy who was very vague about when that would be and seemed a bit irritated with me calling. I told Chrissy that I also needed to be sure that when he was released that he would go to a rehab facility as soon as his treatment was over. She said she would work with the insurance company and the rehab facility to get that taken care of. Typically the stay at this place is 3-5 days, although, with some patients it can be longer. I told Chrissy again that I needed to know in advance when he would be released. She said she didn’t know and that she would call to let me know. In addition, she would let me know if my friend was authorized by his insurance to go straight from their care and into a rehab facility. Just having an alcoholic friend is stressful enough, so when I received a call from him telling me they were releasing him by the 3rd day (even though my friend required a 24 hour assistant because he couldn’t walk on his own) I was concerned. I called Chrissy, who seemed mad that I called to bother her about this, she assured me that my friend wasn’t discharged. She said my friend was confused and in really bad shape and anything he says at this time is untrue and cannot be relied on. She told me to settle down and that in the next 3 or 4 days they would know when they expected to release him. I asked if she would call and let me know. I was assured I would get a call. So my friend calls again 4 day later and says he has been discharged and needs a ride. Knowing that Chrissy said that I can’t trust what my friend is saying I called again. This time I spoke with Eileen. Believe it or not, she was even less friendlier and helpful than Chrissy. Eileen did confirm my friend was discharged. I asked why I wasn’t informed of this. She said I was informed by my friend. I told her it was my understanding that I would have notice of his discharge date in order to make arrangements to pick him up. She seemed ignored this comment. I asked if they worked with the rehab facility to be sure my friend would be admitted same day (which is what Chrissy said they would take care of). Eileen said the doctor at West Pines approved him for the rehab facility. So I called the rehab facility and of course they were not expecting him. I called Eileen back to have her get this taken care of because my friend needed to be admitted to the rehab facility the same day he was discharged from West Pines detox facility. She just said he was authorized and now he has been discharged and I need to pick him up. I told her I needed her to fix this with the rehab facility before I pick him up or they can take care of him for another day. She said she would call the rehab facility and call me back. She never called me back. I had to call the rehab facility and work all this out without any help from West Pines. So, thanks a lot for that. The rehab facility staff at Harmony House in Estes Park were so friendly and understanding and helpful. They were able to get everything taken care of with my friend’s insurance within a couple of hours and were ready to accept him same day. So, although the treatment at West Pines was adequate, be ready for the biggest headache of your life in dealing with the staff there.

  5. Concerned patient on

    I had a horrible experience at this rehab center and would not recommend it to anyone. I feel very bad for the CONCERNED MOM and can understand her frustrations completely. I was physically and mentally damaged by their clinical staff and am considering legal action… Please be careful and research this facility thoroughly before sending anyone you care about there

  6. Concerned Mom on

    In our experience, this place has some serious communication issues. We took our son to West Pines last week, but left without admitting him after a truly disturbing phone conversation with one of the staff psychologists, who refused to listen and was insulting and irrelevant. Most of the staff that we met were pleasant and supportive, but the person that West Pines had answering the phone on Saturday tried to intimidate me (the mom) by telling me she has a PhD in Psychology and asking what my PhD is in. I actually have a PhD, although not in psychology, and when I told her so that infuriated her further and she refused to even listen to my question, interrupting me repeatedly and eventually put me on hold and then apparently disconnecting the call. When I called back (remember I was trying to arrange detox care for a very sick young man) she said that she is a psychologist and therefore knew that I had hung up on her because I didn’t like the answers I was getting. This is untrue, of course, because (a) I didn’t hang up on her, and (b) she was not providing any answers, as she wouldn’t even listen to what I was asking. The underlying issue was that we did not know whether our insurance had authorized our son’s admission, and that was what I was calling to try to find out. I figured she was so nasty to me because the insurance had denied admission and that she thought I’d called to argue with her (or didn’t care because the facility wasn’t going to make any money from us), but a couple of days later I found out that in fact our insurance was willing to cover our son’s detox care, but no one from West Pines (who had communicated with our insurance company to try to get the authorization) had told us so.

    Because our son had underlying medical issues, he was kept at Lutheran hospital as part of his intake process, and we were driven there by West Pines staff. No one at West Pines was concerned that this left me alone late at night wandering around this sprawling facility trying to find my car–they did not even offer me a map to help me get back. The next day the nurses at the hospital kept saying that someone from West Pines would arrive and be able to talk with us, but as the hospital prepared to discharge our son no one had yet materialized, which is why I called the West Pines phone number and got the staff psychologist who treated me so disturbingly. Perhaps West Pines’ patient care is all right–we didn’t get that far. But their concern and communication with family members, and with hospital staff, in our experience, leave quite a lot of room for improvement. It may well have been a blessing in disguise that they failed to tell us that our insurance had authorized treatment and would likely allow our son to be admitted, as I’m certain that he did not need to be spoken to in the way that I was; if the weekend psychologist with whom I spoke is representative of the clinical staff, I feel that we were far better off taking our son home to detox (although going against medical advice was very stressful) rather than leaving him in this facility with no witness to how he might be treated. Based on the example of arrogance and insensitivity we saw from the staff psychologist that West Pines entrusts with weekend duty, and her nasty and provocative instant psychoanalysis of me, an upset family member whom she had never met, I would have some serious concerns about leaving a vulnerable loved one alone in this facility. When I called on Monday to discuss this with the manager, she did at least listen, although I noticed that she did not ask if our son had survived detoxing at home (the good news is that he did) or express any other interest in his well being. My advice about this facility is to approach with caution, and if your patient complains that they were not listened to or were intimidated by clinical staff touting their (perhaps dubious) credentials, take the complaint seriously. Our experience suggests that this facility tolerates staff who behave in this way.

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