Townsend Outpatient Reviews, Cost, Complaints

Townsend Outpatient


New Orleans LouisianaThe Basics

Townsend Outpatient first opened about six years ago and was recently purchased (in April 2016) by American Addiction Centers. Townsend offers substance abuse services out of seven locations in Louisiana: Baton Rouge, Covington, Houma, Lafayette, Lake Charles, Metairie and New Orleans. While the organization incorporates 12-step principles its treatment approach is based on the “biological model” which focuses on outpatient treatment rather than inpatient because it demands more accountability from clients who live independently.

Treatment and Staff

Entering the Townsend Outpatient program begins with a diagnostic interview for evaluation. Potential clients must be cleared by doctor to be accepted into the program and may be asked to go through outpatient detox, first, which Townsend provides. Usually clients take part in six weeks of the Townsend Intensive Outpatient Program (IOP), starting at five days a week, attending three hour groups in evenings. Clients also meet with a medical doctor once a week and have an individual session with their assigned therapist, once a week. Townsend Outpatient has its own medical doctor on staff. It also employs admissions and treatment consultants, licensed counselors, as well as patient-care coordinators who take care of scheduling.


Family sessions are also available for those whose families want to take part. After completing the IOP, clients may move down to to aftercare, during which they still get to come in for treatment, only less frequently.

In Summary

Those considering getting treatment at one of Townsend’s seven locations also need to weigh whether the standard $10,000 to $12,000 package of detox and six weeks of intensive outpatient treatment is within their personal financial capabilities or covered by their insurance. In either case, visits with a doctor as well as any medication that may prove to be necessary during treatment is billed separately by Townsend and should be another factor which to consider.

Townsend Outpatient
3600 Prytania St #72
New Orleans, LA 70115

Townsend Outpatient Cost: $6,666 – $8,000 (30 days, including detox). Reach Townsend Outpatient by phone at (800) 760-8561. Find Townsend Outpatient on Facebook, Twitter, YouTube, Google+ and LinkedIn

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1 Comment

  1. Only transition care is AA, despite a 5-10% success rate at one year. Counselor admitted same.

    Multiple HIPAA violations with urine drug testing– forms left unattended with first and last names visible.

    Kept in touch with a number of people from my group. All felt that it was most helpful for 15 sessions, but all were encouraged or pressured to continue to 35. Any client with insurance will have it milked Disruptive members were not dismissed or offered other treatment options. Clients getting high on break.

    Nursing / med line was laughable when presented with side effects. Only advice was to go to an ER. Doctor defers any concerns regarding new mood symptoms to counselors, who then advise bringing them up with the doctor, who then gives photocopied handouts.

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