River Region Human Services Reviews, Cost, Complaints
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River Region Human Services


river-region-human-servicesRiver Region Human Services Review

River Region Human Services has been a pillar of the Jacksonville, Florida community and its surrounding counties for over 40 years. Established in 1972 to help treat mental health and substance abuse issues, this non-profit offers a multitude of services to Floridians in need. It attributes its longstanding success to an ability to easily adapt to the ever-evolving addiction and mental health treatment landscapes as well as an unwavering willingness to work closely with other local healthcare providers and community outreach programs.

Accommodations and Food

The services offered by River Region are spread throughout multiple locations in Northwest Florida. Residential treatment is available on the Derya Williams Campus in Jacksonville. It’s basically a giant house with 50 beds. People are assigned rooms, which can range from single to multiple roommates, based on need and how many people are in treatment. The house is on a large piece of property, surrounded by trees and though there isn’t a fitness center on-site, there is a large recreational field right across the street. Clients eat three home cooked meals a day, prepared by an in-house chef.

Treatment and Staff

River Region Human Services at large employs almost 500 people skilled in the mental health profession including doctors, nurses, psychiatrists, trained therapists and addiction specialists.

Substance abuse clients can begin their recovery at a number of stages, depending on what they need. Both intervention and medical detox services are offered through the River Region network. Once out of detox, the next step is usually residential treatment. Clients remain in inpatient treatment for anywhere from 30 days to six months. The residential program at Derya Williams has five full-time counselors but that number tends to increase depending on how many clients are in residence.

Treatment protocol at River Region is highly individualized. Clients are matched with a therapist and visits are scheduled based on need. The 12-step community model of recovery is pretty standard, but it doesn’t work for everyone. Therapists at River Region are trained in behavior modification and other alternatives or additions to 12-step ideology.

The outpatient treatment team at River Region consists of addiction counselors who lead individual therapy, group therapy and family programming. The 12-step recovery model is the bedrock of their approach, with hopes of establishing both a familial and community support system for all of its clients.


Clients are also exposed to recreational therapy. There is a daily “Wellness Hour” dedicated to physical activity. This could mean anything: games, yoga, hikes or urban adventures but mainly getting people up and moving. Family programming is also a part of the treatment program here and arranged on an as-needed basis.

Being of service isn’t just something they preach. River Region extends its helping hand to the community at Andy’s Place, a sober living home for homeless people with dual diagnosis or HIV/Aids and The Matrix House Program, designed specifically for those incarcerated and literally located inside the jail, the Community Transitions Center.

In Summary

River Region Human Services accepts all payments, whether it’s out of pocket, government funding or health insurance. They implicitly state that costs really do vary from person to person so it’s hard to nail down one exact price for a residential or outpatient treatment. There are not a ton of alternative or holistic therapy options offered in programs here but the staff seems qualified and the sheer number of locations for different types of treatment makes this place a viable option in Florida.

River Region Human Services (Clinical Operations) Location

390 Park St
Jacksonville, FL 32204

River Region Human Services Cost

Sliding scale. Reach River Region Human Services by phone at (904) 899-6300. Find River Region Human Services on Facebook, Twitter and LinkedIn

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