Presence Mercy Medical Center Reviews, Cost, Complaints
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Presence Mercy Medical Center


Presence Mercy Medical Center Review

Presence Mercy Medical Center, formerly Provena Mercy Medical Center, was founded in 1911 in Aurora, Illinois. Besides medical services and inpatient psychiatric care, the hospital has provided substance abuse and addiction treatment services for adults and adolescents since 1970. While treatment for those suffering from chemical dependency is primarily outpatient, residential treatment is offered for those requiring detox and dual diagnosis support. Presence Mercy Medical Center is one of six hospitals operating under the Presence Health network.

Accommodations and Food

The behavioral health unit has two wards with a 36-bed capacity to accommodate adults who require psychiatric care and detox. Residents share gender-specific rooms in a clinical setting. Adolescents are segregated in two additional wards.

Residents are served meals in their rooms. The cuisine is from the hospital’s cafeteria, and includes a wide variety of choices like chicken and beef, with sides such as veggies and mashed potatoes. The hospital accommodates those with special dietary needs.

Treatment and Staff

Upon intake, residents receive an intensive addiction assessment by a CADC. The out-of-pocket intake cost is $400. The fee is waived if the resident registers for the hospital’s Partial Hospitalization Program (PHP) or Intensive Outpatient Programs (IOP). Residents who need immediate care are admitted through the emergency room and the intake is conducted 24 hours after admission. Detox length of stay averages from three days to a week. Out-of-pocket cost is $2,000 per day. Medication-Assisted Treatment (MAT) to aid withdrawal is provided in the form of anti-anxiety medications such as Xanax and other benzodiazepines.

PHP meets for four hours five days a week. Treatment length is typically 30 days. With an emphasis on evidence-based treatment, specifically CBT and DBT, weekly treatment includes group therapy, individual therapy, medical monitoring, a family evening session, and educational classes. Group topics include relapse prevention, a 12-step overview, spirituality, medication education, anger management and substance abuse awareness.

Those with co-occurring disorders participate in the dual diagnosis partial program that parallels the therapies provided in PHP with additional mental health group sessions. IOP meets four days or evenings a week, on Mondays, Tuesdays, Thursdays and Fridays. Treatment approaches and topics are similar to PHP. Clients are encouraged to attend 12-step and other recovery support group meetings. IOP and PHP out-of-pocket cost is $600 per day. The programs tend to be intimate with a small clientele.

The adolescent IOP is for those between the ages of 12 and 18. Family support is mandatory. Young clients meet with counselors and peers four days a week, after school. The protocol parallels the adult IOP.

There are 493 physicians at Presence Mercy Medical Center. The behavioral unit includes CADCs, psychiatrists, therapists, physicians and nurses.


Aftercare groups meet weekly, for 12 sessions. Clients discuss issues encountered during early recovery, as well as triggers.

Dogs and their handlers from the Fox Valley Therapy Dog Club visit behavioral health unit residents weekly, providing pet therapy for those suffering from depression and loneliness.

In Summary

Presence Mercy Medical Center boasts a highly credentialed staff and an impressive history of providing care. While inpatient treatment is reserved for those with co-occurring disorders, the hospital’s PHP and IOP offer a comprehensive protocol for clients seeking relief from chemical dependency.

Presence Mercy Medical Center Location

1325 N Highland Ave
Aurora, IL 60506

Presence Mercy Medical Center Cost

$9,600-$12,000 (30 days, IOP and PHP). Reach Presence Mercy Medical Center by phone at (630) 801-2657 or by email. Find Presence Mercy Medical Center on Twitter, YouTube, LinkedIn and Google+

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