Pittsburgh Mercy Health System Reviews, Cost, Complaints
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Pittsburgh Mercy Health System


Pittsburgh Mercy Review

Pittsburgh Mercy has a history of service that dates back to 1843. Founded as a charitable religious organization serving in the tradition of the Sisters of Mercy, it has remained true to its mission of being a transforming, healing presence in the communities it serves. Pittsburgh Mercy “stands with the vulnerable in assessing need, collaborating with others, providing services that address the whole person, and advocating for social change” while becoming a full-service healthcare provider.

The clients served are some of the community’s most vulnerable but this facility is dedicated to providing first-rate, evidence-based outpatient mental health and substance abuse treatment at various levels, ranging from Partial Hospitalization (PHP) to Intensive Outpatient (IOP) to standard outpatient care. Pittsburgh Mercy treats this often difficult-to-reach population by “meeting people where they are.” A care center manager put it this way: “Sometimes, all we can offer is a blanket, then maybe lunch the next day. But eventually people start to trust us, and when they’re ready for help, they know where to go.”

Treatment and Staff

Pittsburgh Mercy believes in holistic recovery, integrating substance abuse treatment with physical and mental health services. Its evidence-based treatment is provided based on individual need. There are over 1,700 employees at Pittsburgh Mercy. Most of the counselors are Master’s-level or above; some are licensed clinicians and psychologists, others are peer counselors. Staff psychiatrists may prescribe medication as needed.

The partial hospitalization program provides a highly structured setting for people who don’t need 24-hour care but would benefit from spending time in a controlled environment. It helps clients to build a community support network, along with providing relapse prevention tools. The IOP program is a step down from partial hospitalization and involves an intensive schedule of group and individual therapy. Another step down, regular outpatient treatment, usually involves a similar though less intense combination of individual and group therapy. Frequency of individual and group sessions depends on clients’ needs. Individual therapy ranges from five hours a week to once a month. Clients are encouraged to do 12-step work and the organization donates space for open NA/AA meetings.

With a full range of clinicians, Pittsburgh Mercy is able to treat clients with co-occurring mental illnesses. There is no detox, but they will refer those in need to an appropriate program.


Pittsburgh Mercy offers a huge number of additional services, including a “street medicine” program overseen by renowned physician Dr. Jim Withers, support programs for foster parents and children, homeless outreach programs, education for faith community nurses, homeless outreach programs, school education programs, services for veterans and more.

A DUI program includes evaluation, education and treatment.

In Summary

This charitable organization has remained true to its mission to serve those in the most need. For men and women who need help and have few resources, Pittsburgh Mercy provides a full range of potentially life-saving services in a professional, caring environment.

Pittsburgh Mercy Address

1200 Reedsdale Ave
Pittsburgh, PA 15233

Pittsburgh Mercy Cost

Sliding scale. Reach Pittsburgh Mercy’s Care System by phone at (877) 637 2924 or by email at [email protected]. Find Pittsburgh Mercy Health System on Facebook, Twitter, YouTube, LinkedIn and Pinterest

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