Pavillon Reviews, Costs, Complaints



PavillonThe Basics

Appalachia, once famous for its moonshine, might seem an unlikely place for a no nonsense chemical dependency treatment center. And yet, nestled in Mill Spring, North Carolina, lies the 140-acre Pavillon campus. For a treatment center only 20 years young, Pavillon offers an incredible range of specific programming for recovery from addiction and treatment of co-occurring mental health disorders.

Accommodations and Food

The biggest city in the Mill Spring area is the very trendy Asheville, North Carolina, a 45-minute drive north of the Pavillon campus. Pavillon’s environs are restful—clients can hear the wind in the trees, hear themselves think. It is a secluded area, but there are plenty of nooks on the Pavillon grounds to explore. It is an idyllic setting with lots of ponds and foliage. Clients luxuriate in their appointed rooms. Pavillon can accommodate 26 men and 24 women in its primary residential program, and 24 more in its extended care facility.

A stately, long stone building of several stories houses clients who live two to a room. The twin beds are covered in fluffy comforters and each client has a wooden desk and dresser. Mini-porches overlook the grounds and outside seating areas. Hiking trails, a gym and a pool allow plenty of opportunity for exercise.

In it own building, the dining room looks like an upscale cafeteria, with a stone fireplace separating the dining area from the lounge. Food usually consists of hot entrees and a salad bar. At least for the first half of the day, caffeinated coffee is available.

Clients are encouraged to bring about $300 in cash, which can be used towards the book store or things like haircuts. The book store also sells candy and gum, but no cigarettes. Pavillon is a tobacco free campus, so residents need to leave their smokes at home with their cell phones, laptops and personal reading material. No fictional books or outside magazines allowed.

Treatment and Staff

All clients are subject to an assessment on arrival, and can detox if necessary. There is no fixed time for a client’s stay; Pavillon emphasizes the importance of personal treatment plans. The standard is six weeks, but some clients stay for one month and others for three. Treating chemical dependency (alcohol, illegal and prescription drugs) is Pavillon’s primary aim but it also treats co-occurring disorders.

While the content of specific program tracks is tailored to its population, in essence Pavillon’s plan for treatment is the same: a focus on 12-step philosophy, use of CBT techniques, psychiatric and medication management, experiential group therapy, family of origin work, spirituality and mindfulness meditation, exercise and fun in recovery outings.

In addition to the essential elements of treatment, the women’s program emphasizes work on relationship issues and codependency, grief, shame, boundaries and empowerment. Where the “boomers” (adults 50 and over) program emphasizes family involvement, the young adult (ages 18 to 28) program entails work on building life skills and connects current clients to former clients through a peer-mentoring program. In its program for licensed and skilled professionals, Pavillon acknowledges the unique challenges that, say, a therapist in recovery may face. In this program, there are “fit to practice” discussions and “return to work” assessments and clients typically stay a full three months.

There is a six-to-one client counselor ratio on campus and clients meet frequently with their primary counselors, all of whom are at least of a Master’s level education. For one year after clients leave, there is continuing care and a series of check-in phone calls about the progress of the clients’ recovery (calls taper off as the year progresses). Clients who may want to extend their stay in residential treatment can do so, and in extended care they will have more time to address particular psychiatric challenges or family of origin issues. Paul Hackman, Pavillon’s CEO, runs a thorough recovery program; he has 20 years of experience in the hospital and healthcare industry. Barbara Bennett, COO, oversees daily operations and is a licensed addiction specialist and nurse. Pavillon’s senior resident doctor, John Roberts, was in charge of the dual diagnosis inpatient unit at the Medical University of South Carolina before joining. Brian Coon, who approves admissions to residential programs, has his background in cognitive behavioral psychology and the treatment of co-occurring disorders.


On arrival, each client gets a Pavillon iPad, complete with text of lectures, the patient handbook, worksheets about negative thinking, trail maps, visitation information, campus maps, immediate updates, mediation and sleep aids.

Hiking trails, an on-site gym, a pool and a volleyball court are some of the additional extras offered at Pavillon.

Every two weeks Pavillon runs a Thursday-Sunday family program; it’s not required that a member of the family be in treatment to attend.

In Summary

This treatment center has all the benefits of a small liberal arts college: small population, more attention, a well-educated staff, and impressive foliage. The tailoring of Pavillon’s programs to age and even occupation suggests the care it takes in its approach to recovery. For potential clients with concerns about depression, anxiety, PTSD and the like, Pavillon will be an excellent fit. Not sure if treatment is the next step? Pavillon has a self-assessment on its website.

241 Pavillon Place
Mill Spring, NC 28756

Pavillon Cost: $18,604 (30 days). Reach Pavillon by phone at (828) 694-2300 or by email at [email protected]. Find Pavillon on Facebook, LinkedIn and YouTube

Do you have a complaint or review of Pavillon to add? Use the comments area below to add your Pavillon review.



  1. Pat Robertson on

    We had a very bad experience at Pavilion with our son this past summer. He was admitted for alcoholism and things went well initially. Pavilion did a drug test toward the end of him time there and the initial inconclusive results were positive for opiods. The staff called him to a meeting and confronted him aggressively and refused to listen to him when he told them that this was not true. Staff was very unprofessional. Our son who has anxiety disorder panicked and left the facility Predictably, he relapsed. Subsequently, the tests results came back negative. The early results were a false positive. While his counselor was proactive and apologetic, the supervisor was anything but. I was told by the counselor to bring him back so he could detox and make a move to a more appropriate facility. When I returned with him the supervisor would not admit him leaving us in a dangerous situation. It was very clear that the administration was not interested in our son’s well-being. They were rude, dismissive and unprofessional. I would not recommend this facility.

  2. Robert P. on

    My son came to Pavillon straight out of jail 15 months ago, facing either imminent death or a lifetime in prison due to his opiate addiction and subsequent antisocial behavior. Pavillon provided an outstanding rehab program followed by transition to a Sober House. I am thankful to say my son is 15 months sober, active in recovery groups, working full time, and exploring how he can help other addicts survive their illness and recover their lives. His transformation has been truly astounding and occurred largely as a result of the 12 week foundational treatment he received at Pavillon. I cannot recommend the program highly enough. I only wish every addict seeking help could find and afford a program this good.

  3. I cannot say enough good things about this place. When I got there three years ago, I was hopeless and miserable and ready to check out of this world. I spent the first week waiting for them to make a mistake in a lecture so I could prove it was a waste of time. I told ,my counselor that I wouldn’t work with him because he was too young and wasn’t an addict. But they didn’t make a mistake, that counselor is literally one of my favorite people to talk to in the world now, and i eventually came across about a dozen people on the staff that impressed the hell out of me. Im an arrogant Wall St guy from New York — I don’t impress easily. But the staff at Pavillon was almost entirely outstanding. And at a time when I hated myself, they loved me. They are really really good at their jobs. Not to mention the food is excellent. And the mountains are magical. It was not fun being there for 12 weeks. I had some laughs, but it was hard, exhausting, deep work every day. But that place is holy. No other word for it. I’ve returned quite a few times I’m the last three years to recharge my batteries; my first 18 months in sobriety wasn’t great. But they are happy to see me when I go back. Like, legitimately happy — no fake-smile-come-again happy. Once when I came back for a few days, one of the counsellors gave ,me a hug and said, “Welcome Home.” I am so grateful I ended up there.

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