A New Start Reviews, Cost, Complaints

A New Start


[block]0[/block]The Basics

Headquartered in Los Angeles, California, A New Start provides a continuum of holistic substance abuse treatment services that range from residential and detox to outpatient and sober living. Treating men and women over 18, A New Start programs utilize evidence-based treatment. Though the residential programs are located in metropolitan Culver City, the homes provide a sanctuary with all clinical services under one roof.

Accommodations and Food

Up to 18 clients detox and residential clients reside in the newly renovated and stylish home. Dual-occupancy rooms are separated by gender and contain comfortable twin beds and ample closet space. Bright and well-appointed bathrooms are also shared, with all linens and towels provided. Living spaces are clean and spacious, compensating for the limited outdoor space. Clinical offices are located nearby, and clients receive supervised transport to all necessary appointments. Cell phones are strictly prohibited to encourage an intimate, serene environment. A Chef prepares all meals, which are eaten communally. Food is tasty and nutritious, with all dietary restrictions accommodated.

Treatment and Staff

Prospective clients must first participate in a consultation call that determines needs and whether they’d be a good fit. Commitment to recovery and a serious approach are essential for admission. Clients then receive individualized treatment plans that consist of at least 60 days of residential programming. A staff doctor provides medically monitored detox if necessary, as well as ongoing medication management for clients with co-occurring disorders. For those needing additional dual diagnosis support, a psychiatrist is available for consultation as needed.

The highly structured programs are made up of six to eight hours of treatment daily. Process groups and individual therapy tackle relationships, communication skills, anger management, self-esteem, self-awareness and more, often incorporating CBT. Weekly groups and lectures focus on a number of issues, including vocational and education goals, cravings, triggers and relapse prevention. Transport to daily 12-step meetings is provided and though residents are not required to attend, participation in some kind of sober fellowship is encouraged.

After inpatient, clients can step down to an Intensive Outpatient Program (IOP) that takes place eight hours a day, five days a week, while residing in one of four gender-separated sober living homes. Once able to return to independent living, individuals move to the outpatient program. Both stages continue the modalities used in residential treatment, with life skills like job seeking and budgeting incorporated at later stages. The sober living program—including IOP—is $3,500 per month.

Master’s-level therapists, CSWs, specialized therapists and clinicians make up treatment teams, many with diverse backgrounds.


Utilizing an integrated neural rehabilitation program, clients receive doctor-supervised neuropsychological assessment and treatment through neurofeedback and cognitive training. BioSound feedback is also used, contributing to a unique program that aims to rewire the brain to prevent relapse.

Clients participate in nutritional coaching, with regular massages, somatic exercises, yoga and cardio classes treating the physical component. Mindfulness, meditation techniques, art therapy, acupuncture and music therapy round out the modalities utilized.

In Summary

Providing a strong and centralized continuum of care, clients at A New Start benefit from a variety of holistic and medical treatments. The comfortable and well-appointed homes provide a serene backdrop, and coupled the highly credentialed staff.

A New Start Location

10401 Venice Blvd, No. 250
Los Angeles, CA 90034

A New Start Cost

$30,000 ( 60 days). Reach A New Start by phone at (855) 804-2563 or by email here. Find A New Start on Facebook, Twitter and YouTube

Do you have a complaint or review of A New Start to add? Use the comments area below to add your A New Start review.

Photo courtesy of  Mike Gonzalez (TheCoffee) (Own work) [CC BY-SA 3.0 (https://creativecommons.org/licenses/by-sa/3.0), via Wikimedia Commons (resized and cropped).


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