New Haven Reviews, Cost, Complaints

New Haven

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New HavenThe Basics

Founded in 1995 by husband and wife team Kathy and Mark McGregor, New Haven residential treatment and boarding school for girls began as a one-room schoolhouse with enough beds for 11 girls. Over the years they have expanded to three Utah campuses, offering a comprehensive family-focused healing program for girls seeking recovery from emotional issues, trauma, substance abuse and and eating disorders. Their motto, “We Heal Families” is perhaps the reason they can claim that girls will never need another treatment program after New Haven.

Accommodations and Staff

With one campus in Saratoga Springs, and the other two in the Spanish Fork area of Utah, New Haven offers help for 107 girls between the ages of 12 and 18. The original New Haven acreage, known as the South Campus in Spanish Fork, houses 46 girls in three homes (each house is named after an influential historical figure—the Sacagawea House, the Eleanor Roosevelt House and the Mother Teresa House). The North Campus, located in Saratoga Springs, has three houses as well (The Rosa Parks House, the Florence Nightingale House and the Susan B. Anthony House), each large enough to host 16 girls. Each campus has a schoolhouse with several classrooms, an art room, library and computer lab.

Each contemporary house would easily fit in any cul de sac across upper middle class America, and New Haven has made a great effort to create a home-like atmosphere for their students on both campuses.

Rooms are shared, with twin and/or bunk beds resembling a typical teenager’s bedroom. Common areas are decorated with comfortable, homey over-stuffed sofas and chairs and well-stocked kitchens. The staff dietician works with each girl individually to establish a healthy approach to eating, and special diets (vegetarian, kosher, etc.) are accommodated.

Houses are staffed with experts—clinical directors, therapists and trained residential staff—who serve to guide and supervise, and to assist in creating community amongst the girls.

Treatment and Staff

New Haven uses its own core value system to educate and heal the girls and their families. Girls are encouraged to look within to find their “Locus of Control”—an empowering, internal source of control, rather than an external one (like luck, family or society). Selflessness and spirituality are cultivated through acts of compassion and service, on campus and in the community, fostering a sense of purpose and direction. Students follow the facility’s core recovery program, “H.E.A.L.S.” (Healthy Families, Experiential, Academics, Love and Service). Each girl is encouraged to develop her own belief system with its central value being integrity. Once she has developed these core values, she is held accountable to them, demonstrating her progress with her behavior.

The girls are expected to participate in individual therapy and daily group therapies (alternating between specialty and general groups, depending on the day), including recreation therapy. A staff with wide-ranging credentials cares for students at New Haven. There are recreation therapists, licensed clinical social workers (LCSW), mental health counselors, school counselors, psychiatrists (for dual diagnosis support), mental health clinical nurse specialists, registered nurses and a dietician. They boast a staff-to-client ratio of less than one-to-four.

The New Haven school follows a traditional school class schedule Monday through Friday from 8:15 am to 2 pm with a one-hour lunch break. Classes are small and therefore able to focus on individual needs. The curriculum includes Social Studies, Science, Math, English, Healthy Lifestyle, Fine Art and Foreign Language, as well as Independent study. Courses are credited, and accommodate individual learning styles and education plans, with 95% of New Haven graduates going on to attend college.

And while New Haven is a residential treatment center, the girls maintain close contact with family; each week there is a 90-minute video conference call to connect for family therapy, a phone call on Sundays, and there are three-day family weekends held every two months. Parents are also expected to participate in a healing program, with family events, therapy and parent coaching.

When clients are considered adjusted and well enough to return home, New Haven offers Transition Services which include in-home visits, assistance connecting with local support groups as well as weekly conference calls with staff, coaching and a 24/7 help line connecting parents with New Haven therapists.

Extras

A fitness center, yoga and a ropes course round out the offerings here. Also on the agenda: animal therapy with dogs and cats in addition to equine therapy and art and music therapy.

In Summary

New Haven offers a unique recovery model for at-risk teen girls, teaching them to be empowered by their own choices. Operating as a residential treatment center, they are definitely family-focused. With the average client staying almost a year or longer, this isn’t a traditional rehab. But with the long-term mental health success rates of program graduates, the success of their program cannot be doubted.

New Haven Cost: $12,960 (30 days). Reach New Haven by phone at (888) 317-3958 or by email at [email protected].com. Find New Haven at Facebook, Twitter, Instagram and Pinterest

Do you have a complaint or review of New Haven to add? Use the comments area below to add your New Haven review.

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79 Comments

    • I decided to copy and paste the reviews to trust, and that I could stand by as true.

      The narrow-minded, sexist stereotype of Mormons would never have been successful with our very liberal, non-judgmental daughter. Or with us, her parents!
      She is doing very well… learning that her growth is all inside of her, not based on what others are thinking, saying, or “doing” to her. She has learned to express her emotions and speak up for her needs directly. She has taken leadership roles that are helping her build confidence in herself. And she has learned to set boundaries for herself.
      Yes, there are some rules that we probably won’t continue when she comes home (especially around clothing & caffeine), but she is committed to lifelong growth as well as her independent and liberal identity.
      I wish you & every other girl on this board who has experienced hurt in the name of treatment — Just don’t give up on yourself, no matter who hurt you or how flawed the “care-givers” were when you were there. Know there are people out there who do care and are trying hard to make this world a little better place.

      I have also continuously been involved with hundreds of other families as I mentor & support Alumni. I have been heavily involved in this program. It is not a terrible place. I have been a part of this now for 4 years and will continue to advocate for it. My daughter is going to college now and is actually wanting to work there, so she can do the same for other girls as New Haven did for her. I am sorry you personally did not do well there. However, there are may more people that will say different. There is a reason why this program continued to grow and thrive and get bigger every year. That speaks volumes.

      This is the best program that exists hands down. This was my daughters 3rd program. It is like no other anywhere. They are using concepts no program does. It’s amazing for your child and your family. This saved my daughters life. Most girls will leave a negative review because they are just mad their parents sent them here and they were not willing to do the work needed to get better. New Haven taught my daughter how to love herself. Once she learned how to love herself she understood other loved her too. No program did that for her. They all tried to treat her bad behaviors not her core issue.

      I am currently a New Haven mom. I will say that these reviews horrified me while we were in the process of choosing an RTC for our 16-year-old daughter. But after visiting quite a few different RTCs, learning as much as we could about therapeutic approach, meeting staff members as well as having unfiltered conversations with girls, it turned out to be a simple choice for us. New Haven was and has been a great fit for our family.
      On our search, few found that we evaluated certain criteria more than others. Here’s what we found was most important to us:
      1. How well-designed is the therapeutic process? How do they describe their approach to helping your daughter heal?
      2. Does the organization have overall integrity? Do they call when they say they will? Do they treat YOU as though you are as important as the potential patient/client? Do they provide thorough answers to all your questions?
      3. Can you meet with actual residents without having staff in the room with you? What do the girls say about the treatment they are receiving? What are their plans in life after the RTC?
      4. Think deeply about WHAT they are SELLING! It is a business, and any business’ real priorities are apparent when you take a look at the entire picture, from the people, to the physical location, to their approaches to treatment, to the “vibes” you get while on campus. Pay attention to your reactions. They matter a lot when discerning the true intent of an RTC.
      New Haven sells Family Recovery. That’s what we needed and still need. Our daughter has grown tremendously while at New Haven. And so have we.
      Take any review with a grain of salt. Visit as many potential RTCs as you can. Pay attention to your gut. You’ll make a good choice for your daughter.
      Wishing anyone reading this the best on your journey… even the girls who have come home harmed, not helped.

      My daughter is 100% stable and I have seen many many many others. I work with Alumni families and Girls. I talk to and support families from the last 20 years. This program saved my daughters life and I would do it all over again if I had to. My only regret is that I did not find New Haven sooner. This was her 3rd program. She is even considering working there to help others too. She has healthy relationships and has done a outstanding job with the skills she has learned. Life is great! I am sorry you did not do well, it may not be for everyone. But there are many many more that it has worked for. I see it everyday. By the way my job is volunteer, I do not get paid. I do it to give back for what they gave me, which was priceless.

      Okay, I understand that there are places like this, and there are inexcusable things that happen and New Haven, but I went to New Haven, and this level of physical and psychological torture never occured. I graduated in 2013, but I am in contact with people via a fb page as soon as they leave (and you are given access to the page whether you graduate or are simply pulled) and no one has ever reported this level of abuse. Invalidation, slut-shaming, belittlement, sure, but never to this extreme. I don’t think I’d send my kids there, but it’s not nearly on the same level as a place like Eva Carlston, and there are places even worse than that. Be careful of spreading misinformation.

      Hello. I am here to shed some positive light on New Haven. You may notice the negative reviews read were made by students who were pulled out of the program by their parents, and not people who have successfully transitioned. I in fact did transition, and I have positive things to say.
      New Haven has changed me into a better and happier young women. I was admitted in early 2017, after a major suicide attempt that has drastically not only impacted myself, but my family. My anxiety escalated to an unbearably drastic level, into the point where I failed to function in most any environment. Upon arrival, I was greeted with the entire treatment team. We talked, ate snacks, and discussed my problems. Once I entered the room I was supposed to sleep in, it was covered in lovely artwork all the other girls made for me. Like every new admit did, I started out on a phase called “Safety”. I was closely monitored by staff, to ensure that I was not dangerously harming myself. During this time I bonded with both staff and the community, and worked with my therapist to help him understand who I was to develop a treatment plan. As I worked my way through the program, I moved up to levels allowing more freedom. My therapists were wonderful people who have kindness placed deep within their hearts. I worked through my challenges with my family and peers. Every so often, I even flew home for visits to see them. Fourteen months later, I had a transition ceremony (which is like a farewell party), which was probably the most special day of my life. Tears were shed among myself, staff, and other students who deeply cared for me. These people are my true friends whom I love dearly. I have a special place in my heart for each and every one of them. I can assure you that I do not struggle at all with issues leading up to my admit. My family never thought that I would be as healthy as I am today.
      In terms of activities, we would still do the same fun things that normal teenagers get to partake in. We have done laser tagging, gone to movies, went to water parks, and so much more.The campus is filled with dogs, cats, horses, and even high ropes courses. It is a very peaceful atmosphere.
      Hello. I am here to shed some positive light on New Haven. You may notice the negative reviews read were made by students who were pulled out of the program by their parents, and not people who have successfully transitioned. I in fact did transition, and I have positive things to say.
      New Haven has changed me into a better and happier young women. I was admitted in early 2017, after a major suicide attempt that has drastically not only impacted myself, but my family. My anxiety escalated to an unbearably drastic level, into the point where I failed to function in most any environment. Upon arrival, I was greeted with the entire treatment team. We talked, ate snacks, and discussed my problems. Once I entered the room I was supposed to sleep in, it was covered in lovely artwork all the other girls made for me. Like every new admit did, I started out on a phase called “Safety”. I was closely monitored by staff, to ensure that I was not dangerously harming myself. During this time I bonded with both staff and the community, and worked with my therapist to help him understand who I was to develop a treatment plan. As I worked my way through the program, I moved up to levels allowing more freedom. My therapists were wonderful people who have kindness placed deep within their hearts. I worked through my challenges with my family and peers. Every so often, I even flew home for visits to see them. Fourteen months later, I had a transition ceremony (which is like a farewell party), which was probably the most special day of my life. Tears were shed among myself, staff, and other students who deeply cared for me. These people are my true friends whom I love dearly. I have a special place in my heart for each and every one of them. I can assure you that I do not struggle at all with issues leading up to my admit. My family never thought that I would be as healthy as I am today.
      In terms of activities, we would still do the same fun things that normal teenagers get to partake in. We have done laser tagging, gone to movies, went to water parks, and so much more.The campus is filled with dogs, cats, horses, and even high ropes courses. It is a very peaceful atmosphere.

  1. hey, parents? relatively recent alumnus speaking. read these responses VERY critically.
    you. are. not. supposed. to. have. a. great. fun. time. in. treatment. everyone here complaining about being put on safety or not being allowed to leave without checking in? too bad. the fact of the matter is that if you’ve gotten sent to new haven you’ve proven somehow that you can’t be trusted to keep yourself safe, so why the hell would they hand you all the privileges you had at home off the bat? you can say you’re safe and stable and ready to go home all you want, but you know who says that? everyone. you know who says they can control their drug use? everyone. why should you be any different? if you’ve tried to kill yourself, you have proven that something is keeping you from keeping yourself safe, so it doesn’t quite seem logical to me that your parents would send you somewhere that lets you run around and do whatever you want if you’ve proven that what you want is to die.
    everyone complaining about their roommates punching through walls and being put in holds? what the hell else are staff supposed to do when someone’s punching through walls? just let them break their wrists? let them make the room unusable for everyone else? let them be a danger to themselves or others?
    “you can’t go outside or leave the main floor without telling staff exactly where you’re going” cool. that way, liability issues are solved, and staff know you aren’t heading off to steal a van. i’m so sorry you don’t like that. you’re in rehab, not the Bahamas.
    “i struggled with drugs and new haven made me depressed” addiction is a symptom. if you struggled with drugs you were already depressed or anxious. nobody gets addicted to drugs because their lives are going just swell.
    “we were denied access to telephone calls” that’s nice. you know what you can do with a telephone? call anyone else with a telephone. you know what you could do if you had free contact with any other owner of a telephone? make arrangement to get drugs, sharps, weapons, a getaway driver, anything. you could chat with the unhealthy people who would keep you in a bad place and keep yourself from engaging in any helpful therapy.
    “they abused me by saying i was manipulating people and taking the victim role” (this comment is not responding to accusations of other types of abuse, just the victim role thing. i’ll get to other types of abuse later) here’s the thing: you probably were. no one wants to admit to themselves that they were being toxic or taking the victim role, so you know what most people do? manipulate and take the victim role to get out of taking accountability. this is coming from someone who went through that exact process at NH. i was manipulative and toxic and it was because i was in a lot of pain. i went through my treatment and overcame my urges to engage in those behaviors.
    “they forced people to cut me down and insult me” that sounds a hell of a lot like you’re bad at taking constructive feedback. or your community was really bad at giving it and staff misjudged. that definitely does happen.
    “new haven gave me an eating disorder” nobody “gives” you an eating disorder. NH focuses a lot on portioning and diet control, that’s true, but again: you know who says they don’t have a problem with controlling their eating habits? everyone.
    “new haven banned books they deemed inappropriate” yeah you know what i used to do? find books that motivated me to self harm or engage in ED behaviors and read them over and over again. find books that reinforced any sadness or urges i was feeling or brought it on and underline passages for when i wanted to remember why i hated myself. sorry youre not allowed to bring “the bell jar” into a treatment center. and yes, the media approval system was incredibly flawed, but please take into account the fact that NH is run by human beings trying to keep track of up to 107 girls at a time, most of whom bring in new books at multiple points in their treatment or ask to approve new movies. night staff do not have the time to read each of those books and watch each of those movies and evaluate them carefully and individually. be realistic. everyone has different standards for appropriateness, too.
    “new haven did not let me kiss my girlfriend” you know you had to apply to treatment team to be in a relationship right? and that treatment relationships are disgustingly unhealthy and codependent 99% of the time? and that you shouldn’t be engaging in a romantic/sexual relationship in a place for girls who might have serious struggles with romantic/sexual relationships because you know who says they don’t have struggles with those things? everyone
    OTHER CLAIMS:
    “new haven slut shames” that’s kinda true. on one hand, there were girls who struggled with body image, comparison, and using their appearance to get short-term external validation instead of learning to validate themselves internally, but on the other hand, the mormons went a little overboard there. shoulders won’t cause spontaneous combustion.
    “new haven is racist” also kinda true. no justifying that one. mormonism is a religion composed largely of microaggressions that tend to merge into macroaggressions. white utah mormons have no idea how to be culturally sensitive but since they preach kindness they think they’ve got it down.
    “new haven is homophobic” again. microaggressions that add up into macroaggressions. mormonism. NH staff sometimes cross lines into “not okay” territory because mormons love to say “of course we accept gays! as long as you don’t talk about it or show any signs of it externally ever.”
    “chris sucks” this is a fact. i hope he reads this. he wasn’t even my therapist. i had him for like 5 group sessions over my whole 10 months there and he just has such a punchable face and says/does things that are very stupid.
    “new haven is transphobic” true and not true. i have definitely seen new haven disrespect people’s identity and pronouns, but i have also seen people use tucute gender politics to avoid their real treatment issues and have another excuse to take a victim role. it’s a very very difficult situation- staff suck about gender a lot of the time, but other times people need to stop pretending that having their neopronouns disrespected is what makes them self harm. again, though: mormonism.
    “new haven physically abuses people and forces them to not talk to their peers or be denied alone time” i can’t speak for all forms of physical abuse but if you start physically acting out you’re going to get put in a hold. as for communication block, i’ve seen people get put on comm block a million times, and every time it was because those girls were scheming or engaging in unhealthy/codependent behaviors. if you stop engaging in those behaviors, comm block is lifted and casual interaction is allowed again. if you prove that you may be unsafe, sorry, but you’re going to be put on safety or suicide watch. there’s someone on this forum complaining about how they got put on suicide watch after they tried to kill themselves. really sorry to hear that.
    TW DISCUSSION OF ASSAULT
    “new haven sexually abused me” okay, this one is very difficult to discuss. i’m sorry to say this, but personally, i have had more than one girl in treatment admit to me PRIVATELY WITHOUT PROMPTING FROM STAFF OR THERAPISTS that she had lied about being raped either in treatment or beforehand. however, it’s far more likely that a rapist will lie about committing assault. it is a fact that sexual abuse has taken place at new haven and that is absolutely revolting. jason calder deserves death row. the fact that someone would do something like that in a place where girls have to learn to be the most vulnerable they will ever be in order to rebuild themselves is unspeakable. however, this is not the norm. one must take into account the fact that whenever there is an opportunity for adults to be in a leadership position over children, rapists will attempt to fit in, and whenever children need involuntary treatment (which some people do need. anyone who says otherwise is bitter. the fact of the matter is that not everyone can keep themselves safe sometimes, child or adult, and will occasionally need outside intervention) it will involve adults being in intense leadership positions. it is no more likely for a rapist to take refuge in a treatment center than it is for a rapist to take refuge in a church or a school. that does mean, though, that it will inevitably happen, because you can’t shut down every institution or practice where a predator lurks, or there would be no churches, no schools, no pediatricians, no piano lessons, nothing. parents need to judge that risk for themselves and know their child. any kind of csa is an unspeakable violation of human rights, imo ESPECIALLY in a place specifically created for people to recover from that sort of thing, but it is a risk no matter where you go. it was proven to have happened at new haven and it could potentially happen anywhere.

    overall, be very careful which reviews you take to heart. treatment will never be a perfect system- i like to compare it to an amputation- you lose your arm, but you won’t die of infection. it left its mark, but because of the relief that mark provided, you’ll survive. use residential treatment as a last resort. make sure you have listened to and validated your child’s needs at home as much as possible before you consider this. it is only necessary to consider residential when your child has maintained behaviors that suggest they are a danger to themselves or others when allowed the freedoms of a normal home life.

    • oh also. author of above comment here. i have ptsd and major trust issues from new haven too. but it’s better than being dead.

  2. Hello. I am here to shed some positive light on New Haven. You may notice the negative reviews read were made by students who were pulled out of the program by their parents, and not people who have successfully transitioned. I in fact did transition, and I have positive things to say.

    New Haven has changed me into a better and happier young women. I was admitted in early 2017, after a major suicide attempt that has drastically not only impacted myself, but my family. My anxiety escalated to an unbearably drastic level, into the point where I failed to function in most any environment. Upon arrival, I was greeted with the entire treatment team. We talked, ate snacks, and discussed my problems. Once I entered the room I was supposed to sleep in, it was covered in lovely artwork all the other girls made for me. Like every new admit did, I started out on a phase called “Safety”. I was closely monitored by staff, to ensure that I was not dangerously harming myself. During this time I bonded with both staff and the community, and worked with my therapist to help him understand who I was to develop a treatment plan. As I worked my way through the program, I moved up to levels allowing more freedom. My therapists were wonderful people who have kindness placed deep within their hearts. I worked through my challenges with my family and peers. Every so often, I even flew home for visits to see them. Fourteen months later, I had a transition ceremony (which is like a farewell party), which was probably the most special day of my life. Tears were shed among myself, staff, and other students who deeply cared for me. These people are my true friends whom I love dearly. I have a special place in my heart for each and every one of them. I can assure you that I do not struggle at all with issues leading up to my admit. My family never thought that I would be as healthy as I am today.

    In terms of activities, we would still do the same fun things that normal teenagers get to partake in. We have done laser tagging, gone to movies, went to water parks, and so much more.The campus is filled with dogs, cats, horses, and even high ropes courses. It is a very peaceful atmosphere.

    Now time for some fact vs. myth

    Claim- New Haven disrespects your sexuality
    IT IS A MYTH- I lived in a house with a 100% transgender boy. He was well accommodated and very much respected by both students and staff. They were many gay girls living their as well. No one was mistreated for this.

    Claim- An enormous number of girls were physically and sexually abused here.
    IT IS A PARTIAL MYTH- Only one girl had experience with this. New Haven took it very seriously and the man was fired immediately. The girl was taken care of and now she is doing very well. This was the only abuse that has ever took place here.

    Claim- New Haven is ran by Mormons who sometimes appears to be instilling their religion in you
    IT IS A FACT- Yes, this is true. However, staff are not supposed to talk about their religion. Usually, staff who do so get in a lot of trouble. Sometimes, they are even fired.

    Claim- New Haven staff have no credentials.
    IT IS A MYTH- All therapist are required to have prior experience to work at New Haven. They have all have gratitude degrees.

    To any parent, I recommend visiting New Haven and seeing all the positive yourself. I wish you the best from the bottom of my heart.

    • Actually the sexual assault part didn’t happen just once (therapist who was fired situation) I personally was and there was a whole investigation. There is emails, proof and a long ass list of people who knew before and after the staff was fired. So before you go off and say things like what is a fact and myth please get your facts right and look into it.

      • Someone Who Works There on

        Being sexually abused is a serious matter. There was no investigation specifically regarding New Haven, although there was one regarding Jason Calder. I know this because I am very close with administration, and have discussed the case in many matters.

        After the only incident, New Haven drafted a stronger plan to avoid this, like male staff could not be in a students room, windows in all therapist offices, complaint forms, male staff could not sit next to any student in a car, and much more protocol put into place. New Haven made the decision that whatever kind of abuse took place, they would inform all students, staff, and parents, as they did with the Jason Calder Case. With all those new rules, it has become very hard for any sexual assault to take place at New Haven.

        I am not the author of the first comment, although I can reassure you at least what I have stated in this comment I have made. New Haven is a wonderful place where I have seen many girls grow into happier people. If you are looking into an RTC for your daughter, my best recommendation is not to trust a majority of these reviews, but to visit New Haven yourself. It is a great place for both growing and healing.

        • If you want the case number of the report I can give it to you. The Spanish fork police still have records of it. It happened in 2012-2013. New Haven definitely shoved it under the rug but police didn’t. I can also send you emails, phone records and more. Also there are at least 16 girls who were in the house who could agree and tell you what happened. Also don’t assume it was a male. It was a female.

  3. Edit: it isn’t run by volunteers and parents, that was a mistake. It is run by morons with minimal credentials. And no, that wasn’t a typo for “Mormons” however the mormon church essentially runs the show there so there is an overlap

  4. 24 year old grown woman with a career, family and sense of stability here to say that NH had nothing to do with me obtaining any of this- on the contrary, had my parents not pulled me after 9 months, I do believe I would have gone through with my suicide plan.
    I witnessed physical, sexual and emotional abuse of the girls at NH. The “moms” here weren’t there when I was laying in my room at midnight listening to thudding and screaming in the next room while a small framed teen being put in an aggressive hold by a large male staff who yelled “I could do this all night!”
    That is a sample, just ONE night of what your daughter may be exposed to if you send her there.

    NH costs more than a Harvard education and isn’t even fully accredited. It is run by volunteers and people whose kids went there and think they benefited while brushing every bad experience under the rug.

    IF YOU LOVE YOUR DAUGHTER, FIND SOMEWHERE LOCAL. DO NOT OUTSOURCE TREATMENT TO UTAH UNDER ANY CIRCUMSTANCES. THE TROUBLED TEEN INDUSTRY IS A LUCRATIVE BUSINESS AND UTAH IS KNOWN FOR CORRUPTION WITHIN THIS INDUSTRY. https://www.deseretnews.com/article/865659639/Troubled-teen-treatment-brings-hundreds-of-millions-to-Utah-economy.html

  5. a girl who goes there on

    fuck all you liars it’s bad but it’s not that bad you’re all fake and looking for attention sad because it didn’t help you cuz you didn’t use it to your advantage, I’m doing hella better so F U stupid liar people, althought I don’t like some rules it help sooooooooooooooooooo f-ing much

    • If you think sexual, mental and physical abuse isn’t ‘that bad’ than I feel sad for you. There is proof of those things happening which some individuals have even been sent to jail/charged. I went to NH and was abused. There is a child protective services case that involves me. I would be glad to show it to you! I’m moving on-have a job, long term relationship, going to college, mentally better (stopped self harming, don’t deal with an eating disorder anymore, reach out for help when I need it, have a great support system) and no NH did not help with that. It took years after leaving and needing to work with a therapist through the PTSD+trauma I dealt with from new haven and other issues to get to this spot. Not one. Not two. But MULTIPLE girls are sharing the abuse that happened. If you were healthy and mature you wouldnt accuse everyone who says one bad thing about NH that they are liars, faking, only wanting attention. Good for you that you had a good productive time! Doesn’t mean that everyone else did.

  6. Do not send your daughter here! They are abusive, neglectful, and discriminatory. They are also very much influenced by their religious views and will put them on your daughter. My family is Orthodox Jewish and they sent us on a “service trip” to make packages for the homeless at the mormon church and had us do the tour. The “tour” was basically missionaries trying to “save our souls” and have us convert. Many people who went here were denied proper medical treatment and face chronic health issues now. They are uneducated about proper re-feeding with eating disorders and it is very dangerous. The administration is terrible and they do not care about abuse and mistreatment. It is passed off as “lies from the crazy treatment kid.” Many students were assaulted both physically and sexually. There is a lot of emotional abuse and the treatment essentially is just shaming and blaming the students until they submit. They often refuse to address trauma whether because they don’t believe it really happened or because they believe it was the victims fault for “dressing/acting immodestly” or “being gay.” People leave with more trauma than they entered with. DO NOT SEND YOUR DAUGHTERS HERE.

    ATTENTION PREVIOUS STUDENTS: After the arrest of Jason Calder (the “therapist/clinical director” who repeatedly sexually assaulted a student, the Utah County Special Victims Unit is running a full investigation into New Haven. If you would like to send a statement, please email [email protected] and/or join the Facebook group NH Alumni Investigation Updates.

    • Where might I find the NH Alumni Investigation Updates on Facebook? Who is managing the email address you posted above? When I last checked with the Utah County Special Victims Unit (about two weeks ago), they told me they were not investigating New Haven RTC.

      • Send an email to the above email address and I will answer all of your questions! Thanks for your interest in helping with this!

    • Staff are never allowed to talk about religion. I asked several times about their believes and they would never engaged in a religion talk. New Haven has been the best that has happened to me and most of my friends there. There is no need for bs.

  7. We were watching a movie, I don’t remember what it was, but when a lesbian couple started kissing, tamely kissing, and a staff made us turn it off. When we asked her if she’d do the same thing if it was a straight couple, she said, with a chuckle, “probably not.” I didn’t know anyone openly trans while I was there so I can’t personally speak to that, but there was definitely an element of homophobia. Just because you didn’t experience it, doesn’t give you a right to invalidate this person (seems as though you didn’t learn as much from New Haven’s love and acceptance policy as you might have thought). Also, a lot of your opinions about NH will shift with time. I was head-over-heels for NH and, while I’m still grateful to certain aspects of it, I am more critical than I was a week off from graduating. Being sent to NH a second time, to a therapeutic boarding school, two short term residential programs, another long-term residential program, and six more hospitalizations, I’m beginning to see flaws in our whole way or treating mental illness, especially for adolescents.

    • I was openly trans while there and it was hell. They told me I was doing it to get back at my mother for abuse they refused to address. I was often humiliated for my trans status and was forced to tell them (my parents, friends and staff) I was lying in order to go home/progress through the program. I still struggle with my gender to this day, and it’s even harder for me to talk about it for fear of being treated like I was treated there (NH)

  8. Read this link, its important. Speaks volumes about new haven and what they allow to transpire, one of my alumni friends (I was also sadly at new haven) posted this on new havens wall but they made no comment and deleted it. They refuse to talk to her or to anyone about it so far. They are trying to sweep this under the rug like they do with many many things.
    https://www.ksl.com/?sid=45951183&nid=148

  9. new haven is terrible! if you are a parent, NEVER send your teen there. i was at the saratoga springs campus for 9 months and got kicked out after i tried to kill myself. (there is broken glass and sharps all over that campus). I can honestly say I went into that “treatment” center without trauma and left with a lot. I was restrained many times unnecessarily, by people with can’t even restrain you safely. I was put on suicide watch for two days before they kicked me out. For those two days, I was put in ugly scrubs and forced to stay in a room (not allowed to come out except to go to the bathroom – they had to watch me do my business). In this room, i couldn’t communicate with any of my peers, but my peers could watch me like a zoo animal. The staff treated me (and everyone else) like shit, for the entire 9 months I was there. My therapists were about as helpful as a brick. I honestly thought Bryanna my individual therapist, cared about me, until I attempted suicide and she didn’t stop to check in with me or say a single word to me afterward. My family therapist, Chris (who apparently got fired), was incredibly invalidating, rude, and terrible at doing his job. But he’s certainly not the only one like that. Sophie (rec therapist), Jess (therapist), Heather (residential director), Matt (clinical director), and countless staff are like this, too. Almost no one cared about me or treated me like a human being. New haven doesn’t heal families, it ruins them.

    • I was there when you were there and what you say is BS, yes NH wont let any other girl have any type of romantic relationship between them neither and never with guys at the time of treatment. Some girls just don’t want to work and get pulled. My point is that I loved NH and will definitely recomend it to everyone always.

    • chris sucked. he was absolutely the worst. i wanted to punch him all the time. all his patients had a bad time at NH. as for SW, i’m confused as to what else an institution responsible for keeping you alive is supposed to do after a suicide attempt other than place you under strict regulation to make sure you can’t try to finish the job.

  10. https://www.vice.com/en_us/article/thousands-of-american-teens-are-trapped-in-abusive-cult-like-treatment-centres

    Please, for anyone considering sending their child here, read this article first.

    Some key points:
    “Even when they aren’t abusive and/or deadly, the pseudoscientific practices used at “tough love boarding schools” have often proven to be ineffective and can lead to PTSD, anxiety, depression, and drug addiction. ”

    “At Swift River, Nick endured the same kind of ‘therapy’ I’d heard about from every other young victim, and which numerous academics had told me can lead to post-traumatic stress disorder (PTSD). According to Szalavitz, the goal is to break the child down psychologically and brainwash them: ‘The reasons these tactics sound similar to enhanced interrogation techniques, AKA torture, is because they’re the ways you can break people and leave minimal marks.'”

    “‘The excessive use of punishment and humiliating procedures isn’t only unhelpful, but also traumatizing for young people,’ said Professor Robert Friedman, a child psychologist. ‘As is the practice of having strangers wake them in the middle of the night and transport them far away without any preparation.'”

    “And it’s not just the trauma-inducing methodology that makes the industry questionable. It’s also the diagnosis. “What is a ‘troubled teen’?” Szalavitz wonders. “The idea that we put kids with Asperger’s, heroin addictions, depression, and extreme anxiety disorders in one program with a rigid, regimented schedule and expect it to help all of those kids—how could that be?”

    Also, keep in mind that even though New Haven uses terms such as “discharge” and “intake” and “patient” it is not actually a licensed medical center.

    • I’m trying to find my sister.. do you know how I can find out what location she’s at? If I call will they tell me?

      • Hey Kylie,
        probably not. The ladies that work at the office are super rude and wont tell you anything, even if youre an approved caller. Keep in mind you can only make phone calls once a week and staff listen to it on speaker phone. Try asking your parents?

    • Okay, I understand that there are places like this, and there are inexcusable things that happen and New Haven, but I went to New Haven, and this level of physical and psychological torture never occured. I graduated in 2013, but I am in contact with people via a fb page as soon as they leave (and you are given access to the page whether you graduate or are simply pulled) and no one has ever reported this level of abuse. Invalidation, slut-shaming, belittlement, sure, but never to this extreme. I don’t think I’d send my kids there, but it’s not nearly on the same level as a place like Eva Carlston, and there are places even worse than that. Be careful of spreading misinformation.

      • Just an FYI, the NH Alumni page is controlled by staff so as soon as they see something they don’t like (reports of abuse) they delete the post and remove the person who posted it. I am in other groups with people who have expressed their abusive treatment and it is not fake. It is very much real.

  11. I lived at New Haven for 9 months. At the beginning it was amazing… But things went downhill after my therapist was unexpectatly fired. The house mom at the time Janis was extremly verbally abusive (I understand now she has moved farther up in the company). Everyday i was in fear of being “dropped”. Which means being pulled down a level and having to stay longer.The food we were served was all forzen and i put on unhealthy extra weight While there I witnessed a girl choke another girl. Instead of having her leave, we were told we HAVE to forgive her. . left shortly after, traumatized by the event. The 80% chance of recovery is not true, i would say its more like 45% (from the information my peers told me and their parents). 2 months after leaving I had to go to the hospital two times because I lost my sense of reality. I was able to call my parent ONCE a week and for the first 5 months my calls could only be 15 minutes. I was pushed to have a God and quickly realized after i left that i didnt beleive in one. My idea of reality was warped and I suggest looking into diffrent progams. I can confidently say that the $500 my parents paid per day was not worth my money. While some people have great sucsess there, I still wake up in fear of being sent back. I tried to write this without bias but my dislike towards this program is so strong.

    • I remember that girl. She was crazy, and she continuously hurt people physically and emotionally and we were forced to live with it and accept her and forgive her constantly. It was terrifying to be forced to live with someone who could literally choke your roommate and get away with it. She straight up would tell staff how she “hated black people” and did not want a new black staff member to come and how she would refuse to talk to and listen to her if she did, and they would just laugh and tell her to be nice, as if her blatant racism was no big deal. We had to deal with all her shit, and there was never any concern for OUR safety. As long as she didn’t attack a precious staff member, they wouldn’t kick her out. It was insane. I have PTSD now and I started having panic attacks and started disassociating because of this place.

  12. I have a document that has a list of names of many staff members, nurses, teachers, therapist etc, that states who is licenses and who isn’t. I have proof that traumatic things have happened there. I was emotionally, physically and sexually assaulted there. If I go to authorities they will have enough evidence to shut NH down.

  13. I left this place about 3 months ago I was there for 537 days it was horrible they shamed me for being gay they took away my privileges and looked down at me for kissing a girl but when there was a valentines dance and there were boys the girls were allowed to kiss them I don’t understand stupid Mormons….

    • I was there when you were there and what you say is BS, yes NH wont let any other girl have any type of romantic relationship between them neither and never with guys at the time of treatment. Some girls just don’t want to work and get pulled. My point is that I loved NH and will definitely recomend it to everyone always.

    • i believe our time at NH overlapped and if you are who i think you are then pretending as if you don’t remember the 2 hours worth of group we had about not touching the boys except for putting your arms around their shoulders during a dance and being lectured to no end about keeping appropriate distance from them is ridiculous. i’m pretty sure you were in my group for the social appropriateness “skits.”

  14. this place is literally just jail for teenagers in a fancy house, including evil wardens, Top Dogs, restraining, strip searches, and unannounced room searches. The only thing missing is bars on the windows, which, I don’t know, they may have them now.

    • This is 100% not true. I am a mom who’s daughter was there for 12 months. I also continue to volunteer with support for alumni families and girls. I have spoken to hundreds of people in this program and have personal experience.

      • Also what is funny is that the doors are completely unlocked. You could walk right out the front door if you wanted….. No striping, no restraining. This one is actually funny!

        • You did not have to live there. I had to be there for 15 months and was sexually, emotionally and physically assaulted. I have proof. Yes the doors are unlocked but you can’t go out alone till you are on a certain level which it would take months for many of the girls. And they do restrain girls. I saw at least 15 girls be put into restraints. It actually is far from funny because a lot of girls are traumatized by it. A girl actually committed suicide there.

          • So NOT true…I girl has never commited suicided. I was there as an student and you are full of crap. Yes we could not get put alone for obvious reasons. And the holds were always gentle, I had a few. I transitioned and will always be gratefult to my parents and new haven for changing my life. I have to mention that we earn our levels by working and respecting rules. I got to get my levels up as I did my work and yes it can be hard but I’m out and happy!

        • Every single time you came home from a homepass, regardless of level, you were strip searched down to your underwear, the rest behind a towel, and, on certain protocols, they have to watch you use the bathroom and shower. And the doors are unlocked during the day, not at night, but you cannot “walk right out” until you are on a certain level, and you still have to tell people exactly where you are going and be back in a certain amount of time. Did you even go there?

      • This is 100% not true? There is no way in hell for you to ever no that. Maybe you should stop being so goddamn ignorant and listen to the girls who WERE ACTUALLY THERE!! We know what its like and all you know is what NH has told you. They might have saved your family but for a lot of us, thats not the case. Stop talking like you know shit because youre fucking clueless. Im sorry for coming off kinda harsh but I have many many many valid reasons to upset over this.

      • I think Kelly needs to stop with the ignorant posts. I don’t understand why she keeps trying to discredit girls who have actually been there and are trying to convey real experiences that they have had. Yeah, you could walk out the door, if you wanted to be tackled and restrained forcefully and hurt by staff. Don’t try and trash other people’s view of New Haven just because you worship New Haven and put it on a pedestal.

      • i was there for over a year and you are so wrong in everything that you are saying. first of all, yes. the doors were unlocked. but you conveniently forgot that those doors are alarmed at night..and if we try to run, staff could see us right away because there are long dirt roads in every direction. they then put us in holds, bring us back to campus, and drop us to level zero. So yeah, believe me we tried.
        please don’t comment on something that you know nothing about.

  15. It has come to my attention that a non-binary identifying student, who had transitioned home, and then was sent back, has been constantly misgendered and called by the wrong pronouns. People at New Haven, including their therapist, refuse to call them by the preferred pronouns of they and them, as well as refusing to call them by the name they prefer. THIS CAN NOT POSSIBLY AID IN RECOVERY AS PART OF THE REASON THEY HAVE GONE TO TREATMENT IS FOR PROBLEMS RESULTING FROM MIS-GENDER/IDENTITY.

    AS WELL AS THIS, I went to New Haven in the Fall of 2015 and was there for 18 months. While going there, I LEARNED ABOUT EATING DISORDERS, SELF HARM, ONLINE PORNOGRAPHY SHOWS, DRUGS, ALCHOHOL, AND HOW TO DO THESE THINGS BETTER FROM GROUPS I WAS PUT IN AND DID NOT NEED. New Haven staff and therapists do not put in the effort to learn about students’ pasts and just put them in whatever group they ask to be in. I had ONLY BEGUN SELF-HARMING SERIOUSLY AT NEW HAVEN, and when I transitioned out and was sent to a different school across the country, I was SENT TO THE EMERGENCY ROOM TWICE for serious self-injury. I also developed a simplistic form of anorexia which has progressed into a real problem.

    ANOTHER THING: Interventions.
    Every time a student would express something that the staff/treatment team did not like or approve of, they would put that student on an “Intervention,” essentially removing some part of their life to allow them to “appreciate” other parts. For example, one student, expressing that they didn’t like asking for help, was put on one such “Intervention” where they were blindfolded and were not allowed to do anything by themselves, from dressing and eating, to even brushing their teeth. This student would have a mental breakdown twice daily, feeling so helpless, until the team discerned an ending date for this Intervention. Another student, who had had a major, major surgery years before and had spent the total of their recovery time in a wheelchair and therefore had traumatic memories involving wheelchairs, was forced to sit in a wheelchair and be wheeled around for two weeks because they had sarcastically said that they didn’t want to walk to school.

    Like others have said, I could go on and on and on about the disturbing practices in New Haven. There are many, many other, better places to go than this.

    • Dorothy Richardson on

      Please list the many better RTC programs you are referring to so we have other options for our daughter.
      Thank you

  16. Looks like this place messed up a lot of girls! Was looking for a place for my daughter but after reading this I am going to dig deep and do the work myself.

    • Give yourself some time to rethink your plans. Most negative posts are from dissatisfied teens, not parents. While honoring their truth, not all situations are as perceived when we are in our teen years.

      Schedule a visit. Meet with the girls there. Take a tour. Learn about their process. Your daughter’s long term wellbeing depends on your level-headedness now.

      Best of luck

      • Yeah but were you there? Did you see the shit we saw? Did you make it your whole world and live in the constant state of crushing anxiety and shame that is New Haven? Do you have PTSD from it? The reason you can sit here on your high horse is because you didn’t go through it, you think you did because you skipped your daughter once a week and went through the values binder in the comfort of your own living room. I worked the program, I did well, transitioned at 10 months and was close with everyone there and it wasn’t till I got far away that I noticed things like my inability to form close relationships because I was shamed by NH staff and therapists for approaching relationships with an addict mentality, The anxiety attacks are the worst, they happen a lot now for no reason. I have flashbacks of NH. How the fuck am I perceiving this wrong? Don’t write off young peoples pain because you think you know everything. I have never seen a girl be stable after NH, I transitioned 5 months ago and I keep in touch with 10-15 other NH alumni, between them and the others I hear about, none of them are ok. They don’t speak to their parents, they’re in and out of mental hospitals, they’re on drugs, mostly. Your daughter needs you, she needs love, she needs you to do the hard thing and like that other mother said, dig deep. Don’t give up on us when we need love most.

        • My daughter is 100% stable and I have seen many many many others. I work with Alumni families and Girls. I talk to and support families from the last 20 years. This program saved my daughters life and I would do it all over again if I had to. My only regret is that I did not find New Haven sooner. This was her 3rd program. She is even considering working there to help others too. She has healthy relationships and has done a outstanding job with the skills she has learned. Life is great! I am sorry you did not do well, it may not be for everyone. But there are many many more that it has worked for. I see it everyday. By the way my job is volunteer, I do not get paid. I do it to give back for what they gave me, which was priceless.

          • I believe this is because New Haven is better at treating girls who have been through treatment before and know how it works. Girls who had only been in a wilderness program or a psych ward were more damaged by the program than girls who had been in treatment centers before, especially girls who had come to New Haven straight from normal schooling. Obviously, I don’t know what kind of programs your daughter was in before New Haven, but there is so much “structure,” as they like to call it, there that any girl coming from somewhere of drastically less “structure” is jarred by the sudden increase. Thus, staff and therapists have to work much harder to quickly integrate them into the amount of structure, and if they are not able to conform quickly, there is a significant amount of culture shock, which leads to defiance, confusion, anger, stress, frustration, and anxiety, which all lead to lashing out, whether it is in the form of self-harm or harm to others. I think that New Haven is more of a final program for girls who are almost done with their treatment or almost recovered, and I think that they need to re-evaluate or reform the group of people they have as patients. I believe that the reason they enacted such consequences and employed such harsh individuals is because they keep being faced with gradually more lost and inexperienced patients, exemplified by the fact that while I was a student, and according to students now, treatment has gotten steadily worse.

          • “my daughter is 100% ok so that means it works for everyone”
            that’s the dumbest comment i’ve ever seen. Also, did it occur to you that those teens have a reason to be dissatisfied? It’s like you’re implying that their opinions don’t matter. It’s like you’re saying “Here, don’t listen those those girls, they don’t know what they’re talking about. But I do!”
            Bottom line: you have no clue what you’re talking about. It’s great that New Haven helped your daughter, but there are hundreds of girls who were abused there (myself included)
            Love,
            NOT a dissatisfied teen (I’m a 26 year old woman) 🙂

    • New Haven Mom - March 2017 on

      I am currently a New Haven mom. I will say that these reviews horrified me while we were in the process of choosing an RTC for our 16-year-old daughter. But after visiting quite a few different RTCs, learning as much as we could about therapeutic approach, meeting staff members as well as having unfiltered conversations with girls, it turned out to be a simple choice for us. New Haven was and has been a great fit for our family.

      On our search, few found that we evaluated certain criteria more than others. Here’s what we found was most important to us:
      1. How well-designed is the therapeutic process? How do they describe their approach to helping your daughter heal?

      2. Does the organization have overall integrity? Do they call when they say they will? Do they treat YOU as though you are as important as the potential patient/client? Do they provide thorough answers to all your questions?

      3. Can you meet with actual residents without having staff in the room with you? What do the girls say about the treatment they are receiving? What are their plans in life after the RTC?

      4. Think deeply about WHAT they are SELLING! It is a business, and any business’ real priorities are apparent when you take a look at the entire picture, from the people, to the physical location, to their approaches to treatment, to the “vibes” you get while on campus. Pay attention to your reactions. They matter a lot when discerning the true intent of an RTC.

      New Haven sells Family Recovery. That’s what we needed and still need. Our daughter has grown tremendously while at New Haven. And so have we.

      Take any review with a grain of salt. Visit as many potential RTCs as you can. Pay attention to your gut. You’ll make a good choice for your daughter.

      Wishing anyone reading this the best on your journey… even the girls who have come home harmed, not helped.

      • I’m not trying to invalidate your experience, but as someone who was there the fear that they will somehow find out you talked bad during the interview with a potential parent/patient is so strong that people tend to lie about how good it was. Also every student gets informed when a parent is coming and new haven hand picks the girls that talk to the potential clients.

  17. I am currently a girl here at New Haven, and I can say that this place SUCKS. Its completley unrealistic, girls are being brainwashed and treatment team dosen’t help you, they want to make sure that you are there for the longest time possible. They take everything so seriously and theres no fun allowed. You get dropped for pretty much anything and then your whole community is told to go against you and shame you. Fuck this place. The staff here are horrindous. The amount of shame and guilt that they put on the girls here is unacceptable. There is so much body shaming, and religoious influence. You cant wear shorts except basketball shorts and when you do you get shamed for being gay, you can’t show your shoulders because it’s a sign of satanism. Youre struggling? Oh lets make sure everyone in the house knows about that and lets make it even worse for you.. You get close to a staff and can open up to them? Oops big mistake because as soon as that happens they quit. Ive been here for a little over 5 months and THIRTEEN staff, THIRTEEN have quit…. Wonder what thats saying?? All the girls get brain washed and are turned into robots. You want to get out of here? FAKE IT. You have to bite your tonge and become this perfect little angel who follows every rule without complaint and does everything you are told, if not? good luck leaving. This is an awful place, you have no access to you home life unless you are on the last level (level 5) and girls dont usually reach that level until about a year into it. This place is tramumatic. Please help me and all the other girls here.

    • nobody says anything about satanism unless its a joke often making fun of mormonism. weren’t you the one that snuck in drugs and smoked a joint behind the schoolhouse? “no fun allowed” sorry you aren’t allowed to do drugs in rehab?

  18. freedom bitches on

    I just recently transitioned from new have one month ago. there were somethings that I loved about new haven and some that I absolutely hated. i think it all depends on why the girl is being sent there and what her personality is like. some of the things I liked were: some of the staff; meeting some of my best friends…. and ya. lol that’s it. what I hated were a lot of similar things that people have said on here: a lot of the staff; treatment “team” as a whole; the Mormonism; and much much more.

    so for the staff there were a few that I really liked but the thing is there is an extremely fast cycle of staff so in my 9 months at new haven out of the 20 ish staff that were there when I got there, there was only 5 that were still there when I left. so if you build really good healthy relationships (which is what new haven is all about) they will most likely leave VERY QUICKLY. this was insanely inconstant and scary for me especially if the girl has attachment issues like I do. one example of this was my favorite staff had to move to Texas to see a specialist because her daughter was insanely sick and then when she could leave and come back to Utah they told her if she wanted to come back she had to come back that day and there weren’t even any flights and so they told her she couldn’t come back.

    one BIG THING that I hated about new haven was how much trust issues I got there. I didn’t have trust issues before but now I REALLY REALLY DO. the staff would play games with you and pretty much every member of treatment team say things that would MAKE YOU HATE YOURSELF EVEN MORE to “see how you would react” I AM NOT KIDDING THEY WOULD SAY THOSE WORDS EXACTLY AFTER YOU WOULD REACT. and if you expressed sadness or anything they would literally blackmail you and keep you away from home, your family, and friends even longer than necessary. there was NO SENSE OF FREEDOM OF SPEECH.

    then they would all meet once a week for about 5 hours and discus every girl in great detail and on many occasions I would seek support from a staff and then they would go to this meeting and tell everybody else in the meeting all about your conversation even if you asked them not to. and then you would get in insane trouble if you gossiped. and sometimes girls would get called to the meeting and would sit there while getting bashed by a room of 15 plus adults that were suppose to be changing our lives for the better. they called theirselves treatment team and the term team is very good if your definition of team is bulling the other people (the girls) and ridiculing them. one example of this for me was something in my past was when I was in a ton of mental hospitals I would get put in restraints a lot because I was staying unsafe and I didn’t tell many people at new haven about it because it was in my past and I wanted it to stay in the past but then on many occasions staff would tease me about it WHEN I NEVER EVEN TOLD THEM ABOUT IT.

    most of the staff work there because they have insane control issues and so they work at a place where there are tons of girls that they can control and manipulate them. even the staff had a hierarchy. the only good staff were the ones that were at the bottom of the barrel and the ones at the top were terrible people.

    so the staff would “keep you safe” even if that was the only thing they were doing. so that means the only girls that got a single ounce of attention were the ones being put in restraints so use your imagination about what a girl would do if she wanted attention. so for the girls that were not doing these things no staff were paying any attention to. on many occasions staff would put me as a girl in charge because they didn’t have enough staff to put girls in restrains and keep ratio for the ones that were not.

    I’m so sorry for the rant. PLEASE DO NOT SEND YOUR DAUGHTER HERE. if you think she could still do well here after what I just said they send her but if not PLEASE DO NOT.

  19. This is the best program that exists hands down. This was my daughters 3rd program. It is like no other anywhere. They are using concepts no program does. It’s amazing for your child and your family. This saved my daughters life. Most girls will leave a negative review because they are just mad their parents sent them here and they were not willing to do the work needed to get better. New Haven taught my daughter how to love herself. Once she learned how to love herself she understood other loved her too. No program did that for her. They all tried to treat her bad behaviors not her core issue.

    • I’m glad that your daughter had a positive experience, but many people have not, so how can you discredit them on the baseless assumption that “they are just mad at their parents” when you haven’t witnessed firsthand what they have gone through? And your comment makes me think you don’t know much about the program itself because the whole program was based on the CORE ISSUE/ CORE MEANING module. THEY LITERALLY TALKED AT LENGTH ABOUT HOW DISCOVERING YOUR CORE ISSUE WOULD HELP ELIMINATE BAD BEHAVIORS BECAUSE THE BAD BEHAVIORS STEMMED FROM A CORE ISSUE. It seriously sounds to me like you have no idea what this program is about at all, and trashing other girls who have actually been through it firsthand just to convince yourself that New Haven helped your daughter is disgusting. I had a terrible experience at New Haven, and my parents RECOGNIZED that New Haven is a shitty program and had me pulled. My friends and many other people I knew were also pulled when their parents finally realized how disgusting it was, so I’m not writing a negative review because I’m angry at my parents; I’m writing a negative review because New Haven is a terrible place.

      • 100% not True. I have also continuously been involved with hundreds of other families as I mentor & support Alumni. I have been heavily involved in this program. It is not a terrible place. I have been a part of this now for 4 years and will continue to advocate for it. My daughter is going to college now and is actually wanting to work there, so she can do the same for other girls as New Haven did for her. I am sorry you personally did not do well there. However, there are may more people that will say different. There is a reason why this program continued to grow and thrive and get bigger every year. That speaks volumes.

    • Hi Kelly,
      I am 18, went to 5 different programs and went to NH for 17 months. I am currently at an Ivy league college (which, no offense, is a way better school then whatever college your daughter is going to) and I’m doing very very well for myself and I can accredit absolutely none of it to NH. While I’m not sure all these stories are 100% accurate, I can attest that a majority of them are true. There is a reason there are so many upset students commenting, right? and don’t start with the argument that they are bitter they got sent their or whatever because after a year+ at a place, you learn to adapt and you do the fucking work to get out. Regardless of how much anger and resentment a child has at their parents, if it was a great place that truly healed, people would not be posting all this shit and that’s the truth.
      I turned out to be very successful and that is only because I was so scared of being sent away again I got better at hiding. That place is based on fear tactics and taking things away. There were girls in the house that I had lived with for over a year, who became like sisters; we had witnessed some horrible things together and we were so, so close. Now, I would have sold these girls out in .2 seconds, even if the shit wasn’t true, to move up a level at NH. There was no one you could trust.
      I had to do summer and online school to make up for the credit lost at New Haven, how embarrassing!
      So, Ms. Kelly, I could go on and on about the horrors of NH but I don’t want to waste my time with someone as ignorant as yourself. I’m so glad that you and your daughter are so secure in your lives about the wonderful rainbow land that NH is. Maybe stop invalidating girls online? Bashing someone online behind a computer screen seems like a pretty insecure and small thing to do. Do you have self-esteem issues? If you do there’s a really great place to get you help; its called New Haven. Please do tell me how AMAZING your time was after you are released from that prison.
      Best regards,

  20. New Haven deeply traumatized me. We were emotionally and verbally abused, pitted against each other… I almost had to file a restraining order on one of the staff members after leaving because she would not stop calling and texting me for two YEARS. I was so totally brainwashed. It took me years to figure out that it wasn’t normal for them to make me wear a sign around my neck or set my journals on fire. Six years later, I still have nightmares of realizing I’m back there and can’t ever leave, and I wake up screaming. I’m in eating disorder treatment now, and it took me ages to accept my eating disorder is real, partly because they called all my ED behaviors “attention seeking” while I was at New Haven and encouraged me to stop “playing the victim” as a “manipulative tactic.” I was thirteen years old, but based on the things they told me, you’d think I was some kind of brilliantly scheming evil genius; I called myself “manipulative” and “pathetic” and “attention-seeking” for years after leaving and I am still working hard in therapy to disentangle those false labels. The racism and homophobia is rampant; I once very timidly asked a staff member to stop using the word “faggot” but was totally ignored. Prior to New Haven, I was fairly comfortable with being an out lesbian, but after, I couldn’t say “I’m gay” again for three years. I could go on and on. I witnessed terrible things; atrocities and injustices that I can’t ever forget. I hope this place gets shut down. I’d be happy to contribute to making that happen, if only I knew how.

  21. New haven was horrible, they lied about how they ran things from the start, while I was there I had medical problems they refused to take me to the doctor for until it got too serious. There was lots of bullying too including from the treatment team. I remember one of the therapists told everyone that I wrote a mean note to treatment team and told them that I didn’t care about the other people there when in fact I never wrote a note of any kind what so ever, and I cared deeply about everyone there even though I was constantly getting told that my feelings were invalid and that I didn’t fit into any of the clicks there because I refused to gossip. Then they put me on an intervention where the other staff and students would rate me on a scale on one to ten based on how much they liked me. I was there for anxiety and depression. Being there made my problems significantly worse and it got so bad that I had to get pulled.

  22. My girlfriend went here and she was traumatized going there and needs therapy because of going to New Haven. She was called a pervert and predator by staff when she wasnt the one who did anything wrong. Whoever is running this place needs to fired and thrown into jail cause this place is hell on earth.

  23. New Haven is not safe. The first month I got there A staff member came onto me. I was 15 at the time, sad, lonely and depressed. I got into a relationship with her and there was inappropriate sexual contact. This went on for 4 months. I was completely attached and that was one reason why I needed to go to new haven. She was fired and I stopped eating and sleeping. I didnt do anything. The staff turned on me, blamed me for it all. And told me I was the predator. For the next year I was treated badly. They put me down. I was on the lowest level for half my stay. They didnt allow me to talk about it which caused me extreme PTSD. The staff all turned on me and made me feel horrible about myself my entire stay. My therapist didnt help. She told me I was a liar and made me believe I was bad. I was diagnosed with aspergers (autism spectrum) and no one believed it. They thought it was for attention. They never gave me a chance. I didnt understand how the teachers taught so I didnt go to school. They didnt care. For one and a half years I didnt do any school work. I was treated horribly. I was called a predator. new Haven covered this all up. They only looked out for themselves. They didnt help me. Once my parents knew how bad it was they pulled me out. Do not send your daughter there. She will have more problems coming out. It is not safe.

  24. New haven saved my life and the connection I had with my family. Although there are many many flaws, compared to other programs, new haven is exceptional. The staff members are not just nurses who are there to monitor you like a security guard. Staff builds connections with you on a deep level. Some of my staff and I were very close- they took me to movies, concerts etc. It’s like having an older sibling. Although the education is a bit under par, it can really work with each student. I personally was having a hard time going to school prior to n.h. , so the academic rigor was fine with me- I just needed to get my feet in the water. And I know that some other girls complete independent studies to make their course load a bit more challenging. Some things I did find troubling was the Mormon prescience on campus. I knew of only one staff member who did not identify as LDS. It definitely sets a tone for the campus. I began to feel pressured to identify with my religion. I think it also affects the acceptance of sexuality. I have seen girls be told that their sexuality is not real, simply an attention seeking behavior. But I have also seen girls been fine with their sexuality and strive to become new people. I think it all depends on the therapist and support from the family. There are lots of small things at new haven that are a bit troubling, but all In all I think it is probably one of the better treatment centers in America. I believe the staff truly care about what they are doing, and the emphasis on relationships is extremely important, and often missing from other centers.

  25. I think you’re the delusional one, and I don’t blame you. The staff uses a lot of gas-lighting and brainwashing methods to make you think you’re being helped, getting “better,” etc. It’s been 15 years since I was freed from New Haven and still suffer from the traumas I experienced at their hands. It took me a long time to understand just how oppressive it was.

  26. New Haven was my nightmare. I was held there against my will for six months in 2002. Girls are routinely subjected to strip searches, forced to take medications (which are frequently changed), and denied basic needs such as access to telephones. I was only allowed to make phone calls to my parents in the presence of staff or my “therapist” (who, as it turns out is not a licensed mental health professional), so once there I was unable to alert family of the danger I was in. There was always the threat of being sent somewhere worse and so you have to be extremely mindful of your behavior and play along if you ever hope to leave. The doors and windows all have alarms that are set at night, and during my time there, there were two guard dogs. These dogs would routinely break out of the enclosure and kill litters of kittens; they were dangerous and meant to intimidate. There is an intense religious overtone at NH, with the entire staff made up of temple-going Mormons without exception. Mormonism influences all aspects of the program; religious intolerance, racism, homophobia, and sexism are a part of everyday life. We were often exposed to religious propaganda (unsurprising given that all of the young staff members had recently completed their missionary work). NH is simply a dangerous, harmful, and abusive environment for young women. Gas-lighting is the standard and if you disagree or speak out you are punished with restrictions, medication, or “suicide watch.” I feel lucky to have made it out of this place alive, the experience still haunts me to this day. Please do not send anyone you love to New Haven.

    • New Haven Mom on

      Things may have changed since your stay 15 years ago. We diligently researched the religious component of ALL the Utah RTCs we looked at. The narrow-minded, sexist stereotype of Mormons would never have been successful with our very liberal, non-judgmental daughter. Or with us, her parents!
      She is doing very well… learning that her growth is all inside of her, not based on what others are thinking, saying, or “doing” to her. She has learned to express her emotions and speak up for her needs directly. She has taken leadership roles that are helping her build confidence in herself. And she has learned to set boundaries for herself.
      Yes, there are some rules that we probably won’t continue when she comes home (especially around clothing & caffeine), but she is committed to life long growth as well as her independent and liberal identity.
      I wish you & every other girl on this board who has experienced hurt in the name of treatment — Just don’t give up on yourself, no matter who hurt you or how flawed the “care-givers” were when you were there. Know there are people out there who do care and are trying hard to make this world a little better place.

    • While I agree with you on many of these topics, if you are talking about Shadow or Leah (or the german shepard, i cant remember her name) as “guard dogs” then you actually need a reality check. Shadow was like a 100 year old black lab who slept all day long, she was also so so friendly. Leah was an ugly obese yellow lab who also slept all day long. No way either of them would ever pass as a guard dog, ever (nor did they ever kill any kittens).

  27. Jane the Feminist on

    Maybe it is because its in Utah, but sexism and racism bleed through this program, and negatively effects many girls sent here. They have this deranged concept about self expression, and what is and isn’t acceptable. To be blunt, if you do not fit the almost preppy white girl stereotype, they will make you change. They’ve made girls with afro’s get weaves, they’ve made girls that wear braids take them out, they’ve made girls with locks cut them off, telling them that its not socially acceptable, telling them that its not clean and is “too extreme” even though the underlying reasoning is that it doesn’t fit with eurocentric beauty standards.
    No all black, no “legalize gay” shirts(before it was legalized), no band shirts(because they dont like the stereotype it “may” represent) and so on.
    Sure, this may seem knit picky, but this is just one aspect of the overall issue, they try to change you in order to fit what they believe.
    They’ve told rape victims that because of their clothing, getting raped was their fault(and they try to cover their sexist asses by saying “that doesnt mean you deserved it”).
    They overly sexualize your body. Is that a bra strap? *GASP* How awful and inappropriate!! I have plenty more examples, but I doubt you’re trying to read a novel.
    Lets talk about music. Its nice, you actually get to listen to *some* music. Except, of course, hip hop. The racist reasoning pretty obvious. Doesn’t matter that the majority of hip hop(like actual hip hop) talks about uplifting things, about how you’re not alone, about what its like to lose family, or grow up in abuse. But lets be real, hip hop is historically black culture, and to them, it doesnt matter what the music is saying, all that matters is that its hip hop, and therefore, a no no.
    Now you might be thinking, “ok? and?” Well, they say hip hop is bad because it is only about drugs, sex, and violence(which, first is not true, and second, to quote Ice Cube: “Our art is a reflection of our reality).
    And sure, you might agree with that considering you’ve only ever heard Lil’ Wayne or Eminems early stuff(after D12). But take note, they up and love their country music, especially the songs about how she gets turned on by a tractor, or how all they wanna do is get drunk and have sex.
    So if we put this all in context: you should be able to see and understand the underlying racism and sexism.
    And on to other things, like eating disorders. If you are not already super thin, you will not receive any sort of treatment, they will say you’re attention seeking and that you weren’t really trying hard enough. The majority of girls that come, without the main reasoning being an eating disorder, WILL NOT RECEIVE TREATMENT, with the exception of binge eating disorder, which, on the flip side they will *gladly* treat, to the point all the girls that I know that have been there for that end up leaving and needing to go to a hospital for anorexia.
    Also, they’re general “way of helping girls” involves mainly guilt tripping, plain and simple. Having a bad day or some negative thoughts? They’ll scream you’re a victim, tell you to get over it, not help you fight those thoughts. If you’re going through a spell of depression, they dont really care, they’ll just make you feel awful about it.
    There is also a large bit of homophobia, and not just regarding the legalize gay shirts. Girls that come in identifying as something other than heterosexual receive very passive aggressive hate. If any book contains a same sex couple, it is unapproved. Same goes with movies. We can watch movies about straight relationships all day long, but the moment a gay guy or a lesbian show up, its automatically deemed inappropriate.
    And of course, transaphobia. If you’re child associates their gender with something other than that of a female, they will straight up be tossed into a fire of hate, left to burn having to put up with staff intentionally disrespecting their pronouns and names. They’ll have groups, trying to convince you otherwise, that you’re a girl. And if you try to bring up the fact that gender is socially constructed, they’ll say you’re twisting the topic.
    In summary: this place is awful. You have to hide who you are and conform to their sexist, racist, and LGBTQIA+phobic beliefs. If you dont, you’ll stay there for a long while.
    You need to fake it to make it here, and if you dont want your child to come out a whole lot more screwed up than when they went in, I recommend keeping this facility off the rader.
    ~peace.

    • You are 100% wrong. I am openly bisexual and i have gotten better here. In fact i am leaving next week after a total of eight months. No one listen to this delusional person.

      • I struggled w drugs, sex, and family problems. Coming to new haven I developed depression and anxiety. I had never struggled with depression but may I tell you this place has fucked me up. I am still there and I have been there for almost a year and just barely got my fourth phase because they fucked my treatment up soo much. They do not help you at all if you want to leave this place or get better whatsoever you have to do EVERYTHING on your own. It is the most miserable, lonely atmosphere and I wouldn’t wish it upon my worst enemy. New haven is my own personal hell. It is not a family based program my parents haven’t done any work whatsoever yet. They are EXTREMELY racist and homophobic and sexist. A staff member once called me out infrint of an entire group after making a joke about my butt that I had shown my butt to way to many people and that I was a slut. Their dress codes are horrendous. I am a victim of rape and have witnessed in a group wit a therapist she told us that the natural consequence of taking drugs or alcohol is rape. I witnessed my friends therapist tell her that she was lying about getting raped. They also don’t respect you following your values which is kind of ironic because there’s a whole “values program.” I had to starve myself for a good 4-5 months because they would not allow me to go vegetarian and are still not allowing me to go vegan! You are constantly slut shamed and I have heard staff body shaming girls before. If you want to use they/them pronouns or have a gender neutral name they won’t allow that. Which means they don’t accept you being who you are because if you’re gay, trans, bi, etc THATS WHO YOU ARE. They’re trying to help you “heal” and find who you are but they don’t even allow you to do so. Probably my least favorite thing about new haven are the staff. Once I overheard a staff saying you have the choice whether or not you want to be gay. It was completely disgusting. There’s a lot of cultural appropriation. Last year a white woman wore and Indian headdress while dancing around a fire. The thing I had the most would have to be the staff. They’re all Mormon and so judge mental!!! I can’t trust any of them and they’re all so uneducated, stupid, and ignorant that they don’t understand anything. If you’re having a hard time they don’t care about what will help you they just do the exact opposite of what will help you. Some of the male staff are very creepy and sexist. This one male staff even admits to being better than us because he is a man. I could go on for hours and hours. New haven is the worst thing that’s ever happened to me and I have had the worst year of my life there. I pray for everyone who gets sent there.

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