Monarch Reviews, Cost, Complaints



The Basics

Founded in 1958, Monarch is a non-profit treatment facility that provides services for children and adults struggling with an array of intellectual and developmental disabilities, mental illnesses as well as substance use disorders. Joint Commission-Accredited, Monarch offers residential care for individuals with intellectual disabilities and outpatient services for clients with mental illnesses. While the 12-step model is not a component of the programming, the facility does offer evidence-based therapies and medication management.

Treatment and Staff

Monarch specializes in customized treatment programs, tailored to meet the unique needs and goals of the individual. Before beginning care, clients must first undergo a comprehensive assessment to determine the best possible individualized program. In the case of walk-in clients, the assessment includes a clinical evaluation, psychiatric diagnosis, prescriptions and referrals. While the intake may be a lengthy process, clients are able to begin treatment the next day.

While Monarch specializes in the treatment of clients with mental illnesses and developmental disorders, the facility also provides “Enhanced Services” for individuals with a range of substance use disorders. These individuals benefit from customized programming through a holistic, integrative approach to care that includes a number of therapeutic methods, including community support teams and in-home therapy, an assertive community treatment team program and psychosocial rehabilitation to promote personal recovery through skills development and positive social environments. In addition, clients receive individual employment placement, and the evidence-based assertive community treatment for on-hand and mobile customized support. Also, psychiatric services are available every weekday.

As a large non-profit, Monarch employs thousands of professionals, including physicians, psychiatrists, psychologists, therapists and nurses. 


Monarch offers “open access,” so treatment is available to new, walk-in clients. Appointments are not necessary.

In Summary

In 1958 a group of parents began a education and support group for children with developmental disabilities. That group has grown into a large non-profit organization that annually treats thousands of clients throughout North Carolina. Monarch provides comprehensive, personalized programming for individuals with developmental disabilities, mental illnesses and substance use disorders. While psychiatric services are an integral part of treatment, Monarch also provides a host of evidence-based therapies, life skills and employment support.

350 Pee Dee Ave
Albemarle, NC 28001

Monarch Cost: Call for details. Sliding scale; accepts Medicaid, Medicare, BCBS, Humana, Magellan, United Health, MedCost, American BH and Corporate Benefit Services. Reach Monarch by phone at (866) 272-7826 or by email. Find Monarch on Facebook, Twitter, LinkedIn and Instagram

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