Lakeside Behavioral Health, Reviews, Cost, Complaints

Lakeside Behavioral Health


The Basics

Founded in 1967, Lakeside Behavioral Health is one of the largest freestanding inpatient psychiatric hospitals in the country. With 305 beds, the Memphis-based treatment facility has ample accommodations for clients seeking treatment for mental health, substance abuse or co-occurring disorders. Lakeside serves clients of all ages—children, adolescents, young adults, adults and seniors—in the Memphis and Mid-South region.

Accommodations and Food

The residential facility is a large hospital with five separate wings all dedicated to inpatient treatment. As the name of the hospital suggests, the facility’s 37-acre plot of land is surrounded by lakes and clients regularly enjoy walks around the property during their free time.

There are five buildings housing detox and inpatient clients.  Each room comes furnished with two to three twin beds, a desk, a chair and a shared bathroom. Every wing has a large common room used for group therapy meetings, and many small rooms are used for individual counseling.

Lakeside has an extensive list of prohibited items including plastic bags, coat hangers and any clothing with drawstrings. Electronics are banned including cell phones, computers and iPods.

Meals are served three times a day in a cafeteria by an on-site chef. The menu is prepared by dietary specialists, and any special meal requests and restrictions are met, including allergies and specific food plans. Snacks are also available in the cafeteria throughout the day.

Treatment and Staff

Lakeside offers four treatment programs: detox, residential, Partial Hospitalization (PHP) and Intensive Outpatient (IOP). Upon arrival at Lakeside, clients undergo an assessment that determines what level of treatment is needed. After assessment, each client is assigned an individual counselor who works with them for the duration of their stay.

If clients have severe co-occurring mental health issues or are in need of drug and alcohol stabilization, they enter the detox program—Lakeside’s largest program—which provides both mental health stabilization as well as drug and alcohol detox.

If the client does not need detox or stabilization, they can go directly into residential inpatient treatment—the Cresthaven 28-Day Residential Recovery Program. This track uses a 12-step model and consists of intensive group therapy, individual counseling using CBT, and a family program.

Lakeside has a wide variety of group meetings, including compulsory 12-step meetings, addiction education, process groups, step studies, spirituality groups, multi-family groups, a trauma program, suicide intervention, mental health issues and relapse prevention. A typical day begins with meditation, followed by various group meetings, recovery skills workshops, process groups, therapy, journaling, family therapy, recreational therapy, a 12-step meeting, and then a spirituality group. All clients are required to complete steps one through three before discharge.

The residential program lasts anywhere from 30 to 90 days and is limited to eight or nine clients at a time. Lakeside refers clients to outside residential facilities if their inpatient program is at capacity.

All groups are led by staff who are at least Master’s level and are licensed mental health or LADC. Each counselor has a specific expertise and clients are assigned based on their needs and the counselor’s focus. Groups have a one-to-20 staff-to-client ratio. The treatment team also includes addictionologists, psychiatric nurses and a psychiatrist. Nursing care is provided 24 hours a day.

The IOP consists of three-hour group meetings, once a day—Monday through Friday—with sessions offered in both the evenings and mornings.  The meetings are education-based and cover a variety of topics including the 12-steps, coping skills and relapse prevention. Clients are strongly encouraged to attend outside AA meetings and begin working with a sponsor.

Lakeside’s PHP runs seven days a week from 9:15 am to 4 pm and is ideal for clients wishing to return home in the evenings. The program consists of group and individual counseling, family therapy, medication management, psycho-educational therapy, psychological trauma therapy, recreation therapy and EMDR.


For adolescent clients as well as those in their early to mid-20s, Lakeside offers a program that integrates family members into the treatment process.

There is a major focus placed on mental health issues at Lakeside and the treatment facility offers thorough dual diagnosis support.

In Summary

Lakeside is a very large hospital facility with a wide spectrum of programs for drug and alcohol treatment. The size of the facility allows Lakeside to diversify their treatment and meet every client’s needs. However, the size of the program and building may be daunting for some. Also the lack of aftercare may not be a great fit for clients who do not have a support system or who have a history of relapse.

Lakeside Behavioral Health
2911 Brunswick Rd
Memphis, TN 38133

Lakeside Behavioral Health Cost: $23,100 (30 days). Reach Lakeside Behavioral Health by phone at (901) 377-4700. Find Lakeside Behavioral Health on Facebook, Google+ and Pinterest

Do you have a complaint or review of Lakeside Behavioral Health to add? Use the comments area below to add your Lakeside Behavioral Health review.



  1. I was in Lakeside in November 2014 for 5 days. My comments are as follows.
    Lakeside is truly a hell hole willing and capable to make false statements to keep you in the hospital. They apparently have a highly profitable contract with the city of Memphis and the Shelby Sheriffs office and Police Dept. Other police departments in the surrounding area refer to this Bedlam for gain and profit. Basically, the State Department of Mental Health needs to close this facility.

  2. Horrible experience there. I was there for 12 days and it was HELL. Some of the staff didn’t care when I had panic attacks, if any of us did anything remotely wrong we had to do write offs. One girl (I witnessed the attempted suicide aftermath) was forced to do write offs the day after she slit her throat. One time when we were in the community room and the other teens were being loud, the weekend nurse or whatever he was (I think that’s what it was, forgive me, this was in 2014) forced us to either go to our rooms and miss dinner or stay in that room and listen to “The Song That Never Ends” for 5 or 10 minutes just to eat dinner. If I would have known those two things were forms of abuse I would have never gave them a semi decent review at the end (I only did that because in my mind they were going to keep me there for longer. I was scared. If I could redo that survey, they would have gotten a terrible review from me.) They never seemed to care about our problems, only my given therapist and doctor did. Awful awful place in my opinion.

  3. My son was admitted to Lakeside voluntarily and had expressed hope of finally receiving help for the emotional turmoil he’d been experiencing for several months. It was clear that he was ready to do the hard work required to address his troubles, including any prescribed medication therapy, daily meetings with the staff psychiatrist(s), one-on-one counseling, and group therapy. He understood that he would be inpatient, and that his contact with friends and family would be greatly limited. He expressed willingness to comply with all of these conditions and even seemed excited about finally getting help.

    Within 3 days of his admission, at a scheduled family visit, we could clearly see the “treatment” he’d received in his dramatically short stay had drained him of the hope with which he’d entered the facility. He was in far worse condition than when he’d gone in, angry, sad, hopeless, and bitter at his sense of betrayal. Not a betrayal by us, his parents, but by Lakeside. His father, younger brother, and I were stunned and horribly concerned for our struggling elder son’s wellbeing.

    When, as a result of our observations in that visit, we made the decision to have our son transferred to another behaviorial health facility immediately, I was categorically informed that any attempt on my part to remove him from Lakeside would result in his immediate involuntary commitment – even if transported by ambulance, which I had suggested in an attempt to show that my intent was to have him transferred, not to reject or otherwise discontinue treatment.

    Note that the threat of involuntary commitment would not be contingent upon his symptoms and/or behaviors, but upon my attempt to have him transferred to another inpatient mental health facility.

    This begs the questions: How could such an order be advisable for the good for my already tormented and now discouraged and emotionally bruised son? And furthermore… why?

    Once the proclamation was handed down, the staff refused to communicate with me, though I spent upwards of four hours in the waiting area (immediately after meeting with our son on that third day of his stay) in further attempts to get my point across to the Lakeside psychiatrists. Neither psychiatrist spoke to us at any point during our son’s stay at Lakeside. Not once.

    The evidently intractable threat of involuntary commitment was handed down to the hospital staff by Robert Hoehn, MD (Child & Adolescent Psychiatry)* who oversaw our son’s case, and/or by that weekend’s on-call psychiatrist, Paul D. Clein, MD. (Psychiatry, Child & Adolescent Psychiatry). I believe that Clein works exclusively at Lakeside. Hoehn has a private practice and serves as Medical Consultant at Daybreak Treatment Center, day program for children & adolescents in Germantown, TN.

    Our son was discharged from Lakeside first thing Monday morning, 5 days after admission, though he’d had no meeting with any psychiatrist between the family visit and that morning. Why he was forced to remain inpatient, with no groups, counseling, or exams since our shocking Saturday visit is still a mystery, though I have suspicions regarding Hoehn’s and Clein’s behaviors – suspicions regarding the determination to predominate their patients’ loved ones when their prescribed treatment plans were brought into question or challenged, and of course the determination to collect insurance payments for those extra days.

    Based on my family’s experience and on my own personal interactions with its badly trained, sullen, lazy, unprofessional staff, I must tell you that I do not possess the vocabulary required to express the lengths to which I would go in order to protect my children from Lakeside Behavioral Health Center.

    *This is our second negative experience with Hoehn, who once suggested – in my son’s presence – that the vocal tics he was experiencing might well be a deliberate attempt to gain attention. The vocal tics were, within a few weeks of that offering, officially diagnosed as one of the presenting symptoms of full-blown Tourette Syndrome.

  4. This place is terrible. Theyou don’t care about you. They care about money. I was label as crazy and Bi-polar all because I said that I rather do outpatient. The doctor wanted to keep me there as a in patient and there was no need to. They wanted me to take some medicine that I DID NOT need. The doctor yelled at my husband and left the session. All because I said I wasn’t going to leave my husband. His assistant apologize over and over for his reactions and how he acted. He was VERY unprofessional. I would not recommend this place to anyone. Not even to the dead.

  5. This mental health facility was a nightmare! I was misdiagnosed, and on top of everything I was given medication that I didn’t need that caused me to have migranes and stomach aches. Thank GOD for my family members, because if it wasn’t for them I would have died in this hell hole!!

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