Keystone Hall Reviews, Cost, Complaints

Keystone Hall

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Keystone HallThe Basics

Keystone Hall, formerly known as the Greater Nashua Council on Alcoholism, is a non-profit organization offering comprehensive residential and outpatient treatment for men and women struggling with substance abuse and co-occurring disorders.

Located in Nashua, New Hampshire, Keystone Hall was founded in 1983 by Paul Lacasse, a former marine and recovering alcoholic who made it his personal mission to help others get sober, while working to reduce the stigma associated with addiction. His mission appears to be intact; Keystone Hall has provided more than 13,000 individuals with the life-saving gift of treatment since its inception.

Accommodations and Food

In 2012, Keystone Hall purchased a 26,000-square-foot, two-story commercial building less than five miles from downtown Nashua. Inside, the décor is homey and simple, but this is not a private home so there is still industrial lighting and flooring and communal showers at the end of the halls.

There are two gender-specific programs for adult men and women. The 28-day program has 22 beds for men and 12 beds for women and the 90-day transitional program has room for 12 men and six women. Men and women are on separate units and kept segregated throughout treatment. Rooms are double occupancy, with twin beds, a nightstand and a shared half bath. Meals are served in the first-floor cafeteria and prepared by kitchen staff. The four food groups are always provided, with a salad bar at dinner. Unlike some places, caffeine is not restricted here. Residents are responsible for kitchen clean up, personal chores and laundry.

Treatment and Staff

The 90-day program is called Transitional Living and focuses on individuals with co-occurring disorders who have completed the 28-day program.

All clients attend group and individual therapy and two AA meetings per week, both on and off campus. Group topics consist of relapse prevention, addiction studies, 12-step study, coping skills and family dynamics. Family education day is on Saturday afternoons and participation is strongly encouraged. Topics include co-dependency, effects of addiction and communication skills. A licensed substance abuse counselor facilitates all therapy.

Days at Keystone Hall start at 7 am with breakfast and chores and the first group is at 8 am. Groups continue until lunchtime and resume at 1:30 pm until dinner. Men and women have separate common areas and on the nights where there are no groups or meetings, residents can watch TV.

The core treatment staff at the main Keystone Hall facility is made up of three Master’s-level therapists, six LADCs and eight technicians.

The Cynthia Day Family Center treats pregnant women and women with children for substance abuse. It has its own unit in the main facility, with beds for 16 women and 36 children and a separate kitchen where women learn about nutrition, preparing family meals with the assistance of a licensed dietitian. The program is very similar in structure to the adult residential program, but the women are also provided with parenting classes, babysitters and tutors for their children while they are in group.

Keystone Hall also offers two levels of adult and adolescent outpatient services just down the street from the residential program. Group size is limited to 15 participants and a licensed alcohol and drug counselor facilitates all groups.The Intensive Outpatient Program (IOP) is 12 weeks in duration and meets three nights a week for three-hour sessions. Included in that nine hours is one 60-minute individual therapy session and one family session, which includes the client.

Outpatient clients only meet once a week for a 60-minute group and individual therapy is scheduled on an as-needed basis. While the length of this program depends on the individual, clients are encouraged to attend for six weeks. In all outpatient programs, clients are also expected to participate in the local 12-step community as part of their ongoing recovery plan.

Extras

Another one of the outpatient services is Suboxone detox. In order to qualify for this, potential clients must undergo a medical assessment; duration of treatment and dosage are based on this initial evaluation.

In Summary

Keystone Hall offers comprehensive substance abuse treatment for residents of New Hampshire, including new mothers, and a unique, longer-term program for people with co-occurring disorders, a subset of addiction that is becoming more recognized. With a sliding scale option and government funding available, no one is turned away for lack of funds. There is a three-month waiting list, which could be a problem for someone in dire need of treatment.

Keystone Hall
615 Amherst St
Nashua, NH 03060

Keystone Hall Cost: Sliding scale. Reach Keystone Hall by phone at (603) 943-7971 or (603) 881-4848 or by email at [email protected]. Find Keystone Hall on Facebook and Flickr

Do you have a complaint or review of Keystone Hall to add? Use the comments area below to add your Keystone Hall review.

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5 Comments

  1. Tommy O'Neill on

    I was there in 1994 and felt like I was on thin ice with the mostly Gay Staff the whole time,I was thrown off a Methadone Clinic and it takes forever to feel better,I’ve been Dope Sick in Jail and on a Commercial Fishing Boat so I was taught to cowboy up but each day I some how was spoken to for talking to long in Group or graphic subject matter.I was a hard core guy,just a foot note all the NH Chapel Hill Junk Bombs watched my back.One day one of the guys did a comedy skit on the porch portraying a Fag I mean we all laughed crazy he kept doing it till bam Report to the Office.Dude got spoken to but somehow all of us were now Bad,on thin ice each morning in a firm cold tone ‘When are you leaving’.I’m from Mass and lied my way in but AIDS hadn’t hit NH yet so the AIDS jokes came out,I lost 2 brothers to the positive but it goes with the tour.One I know for certain died of AIDS 2 yrs after telling some AIDS jokes fags etc. not knowing it was time to take heed to storm warnings.The Staff are historicly worthless.My fellow sufferers from NH who shared a space in time with me I’ll see again in the next life.Thanks for the laughs little did we know how bad we’d need them.See You at the Pearly Gates a bottle of Gin in case we can’t get in.T.EO’Neill

  2. Horrible place. I went in for alcohol treatment. I hadn’t been intoxicated for 2+ weeks but felt I was in a downward sprial and needed help. I had 3 years sobriety under my belt from an out of state facility but wanted to stay close to my home and family this time. When I went into Keystone Hall they took my military ID (insurance card) and LOCKED me alone in a room for approximately 20 mins. My only guess is that they were checking to see if I had insurance for them to get paid and were worried I would leave before they returned. After the 20 minutes they came back and said they didn’t accept Tricare. I’m thinking they were pretty sure I had Tricare when they saw my ID card. They could have spared me the wasted 20 mins they left me locked in there. Upon entering and leaving the facility I walked by a Disabled American Veterans van parked in their parking lot set up with some vets with information on DAVs. I’m not sure if they were aware being parked there that Keystone Hall did not take Tricare insurance. It’s pretty disheartening when we live in a country that I served as a Marine for 22 years and we as Americans are apt to give free care to people that have never earned an honest days wage or served their country protecting the rights that they seem to think come easily or free.

  3. NOBODY CALLS YOU BACK AND IF YOU’RE 5 MINUTES LATE, THEY DONT LET YOU INTO THE MEETINGS THAT T H E Y SET UP! THE COUNSELOR HERSELF FOR THESE MEETINGS HAS BEEN LATE BEFORE AND SHE EVEN CUT SHORT OUR MEETING BY 15 MINUTES! THIS PROGRAM WAS SUPPOSED TO HELP KICK ALCOHOL, ALL THEY DID WAS TALK! NO TREATMENT NO ADVICE NO COPING MECHANISMS GIVEN…NOTHING! I HAD TO WAIT A M O N T H FOR THE FIRST INTAKE APPT, SO THIS WAS A GOOD 30 DAYS ADDED TO THE TIME I WAS WAITING TO GO BACK TO WORK! I CALLED UP ONCE AND ASKED FOR MY COUNSELORS VOICEMAIL AND HE SAID THAT THIS PERSON WAS NOT THERE NOR HAS EVER BEEN! AND ONCE I GOT MY JOB BACK, THEY SABBOTAGE IT BY LYING!!! YOU HAVE TO PAY FOR PARKING AND THE MAJORITY OF THE PEOPLE THAT COME HERE ARE HOMELESS AND/OR NOT WORKING!

    • Disappointed on

      I have had a similar experience to Emma, as has my boyfriend. Expect to be turned away if you are more than a minute late (or even on time in some cases depending on the volatile moods of the program directors). We were going there for help, which is a humbling and difficult experience. Keystone is supposed to be the one place where an addict can go to ask for help without the stigma of addiction, and if the individuals trained specifically in the field can’t treat us like human beings, then where are we to turn?
      I have to admit I have had one positive experience with a counselor, Angel Ortiz, who is most likely the most compassionate and qualified person there.
      Otherwise, the majority of the time it feels as though they make everything as difficult as possible. Going out of their way to help those they’re meant to help isn’t something you’ll find here -with the exception of Angel.
      My last complaint is the amount of time, money, and energy that I have spent trying to deal with this place. As was stated before, the majority of people reaching out to this program are struggling addicts, many of which have no homes or vehicles. Despite this, the program sheds no tears when you spend what little money you have on gas to get there, and then are turned away for being (I kid you not) ONE minute late.
      All in all Keystone Hall has achieved nothing but discouraging my recovery, and draining my bank account.

  4. I’m a client at cynthia day and some of the staff are hardly qualified w as little as a g.e.d if that and one under the age of 25 w little to no life experience in addiction its hardly therapeutic at times. More of a power trip by a staff barley outta high school the girls have Nick named her Hitler she’s far more concerned w exerting her newly given power apon these mothers trying to stay sober then she is helping them w recovery! It’s a shame some of the staff are genuine and in it for the right reasons it could be a great place if they hired more qualified individuals!!!!

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