Insight House Outpatient Reviews, Cost, Complaints
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Insight House Outpatient


Utica New YorkThe Basics

Insight House is a non-profit organization that originally began as a part of the Oneida County government in 1971. It has since grown and adapted services to help adults and adolescents with chemical dependency and co-occurring disorders. The facility is based in Utica, New York, and was originally founded by a Probation Officer by the name of Paul Vitagliano. The Vitagliano family still runs and operates the facility despite Paul’s passing in 1998. Insight House offers residential treatment as well as outpatient services at the same location. Clients can easily transition between tracks to create a cohesive recovery plan.

Treatment and Staff

Insight House offers individualized treatment for their clients. Prior to enrolling in a specific track, clients must be assessed to determine the level of care needed. Typically, the assessment is completed in two sessions for an accurate picture of the individual’s needs. There are no detox services available, though referrals are given to a local and trusted facility. Residential treatment is also available for clients who need more structure before entering outpatient.

The clinical staff is comprised of CASACs and LMSWs who utilize evidence-based practices. Physicians are also on staff for medical concerns as well as medication management. Dual diagnosis support is available through specialty groups and individualized care. Some clients may be encouraged to attend off-site 12-step meetings to supplement their recovery efforts and to develop a peer-support group to help sustain their recovery.

During treatment, clients primarily attend group therapy. Specialized groups are available including dual diagnosis support groups, women’s focus, criminal justice/re-entry groups, psycho-education groups, stress management and relapse prevention groups. Clients may also attend individual therapy sessions up to once per week or bi-monthly. Length and frequency of treatment is dependent on the client as some may be stepping down from primary treatment or may be having their first treatment experience.


Insight House offers many adjunct services to support recovery and general behavioral health issues including family support groups for clients and their loved ones. Counselors offer resources for working through codependency and enabling issues.

Clients may also receive services and support through GED and literacy classes to work towards getting better jobs. Vocational assistance and employment services are also available.

Counselors also offer health and wellness education courses, art therapy and recreational activities that create a sense of community between clients. Alumni typically stay involved and help with some groups.

In Summary

Outpatient programming at Insight House offers clients a safe space to bridge the gap between residential treatment and transitioning back into the community. In addition to chemical dependency, Insight House works with co-occurring disorders and more complex mental health issues. Medication management, alternative therapies, vocational assistance and educational development are available at no additional costs. No client is turned away for their inability to pay; all are welcome if they qualify for the level of services offered.

Insight House Chemical Dependency Services, Inc.
500 Whitesboro St
Utica, NY 13502

Insight House Cost: Sliding scale. Reach Insight House by phone at (315) 724-5168 or by email at [email protected]. Find Insight House on Facebook and YouTube

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Photo courtesy of Daniel Case at the English language Wikipedia [GFDL ( or CC-BY-SA-3.0 (], via Wikimedia Commons (resized and cropped)

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