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Human Support Services


Waterloo IllinoisThe Basics

Located in Monroe County in an area of Southern Illinois known as “Little Egypt,” Human Support Services (HSS) was founded in 1973 to provide regional mental health services. Over time, HSS has expanded its services to offer treatment for individuals with substance abuse problems and developmental disabilities. The goal of the outpatient treatment program is to present comprehensive specialized services for individuals with co-occurring mental illness, substance abuse and/or developmental disabilities.

Treatment and Staff

Treatment at HSS focuses on substance abuse as well as process addictions such as gambling. The program aids both adults and youth people struggling with these issues. Group therapy is the primary method of treatment but individual therapy can be scheduled as-needed. Participants can attend both group and one-on-one sessions either during the day or evenings, Monday through Thursday.

Before a potential substance-dependent participant is enrolled into HSS’ treatment program, they are assessed and interviewed to determine the level of care required. They are then provided with an individualized treatment plan which may include referrals to other community facilities where more intensive treatment or detox are available.

HSS’ program has two tracks which combine varying attendance requirements of individual and group therapy. Level one is an Intensive Outpatient Program (IOP) and is ideal for clients only struggling with substance and/or process addictions but who may not identify as addicts. Groups are attended once a week for three hours for a total of seven weeks. The level two IOP is for clients who are determined to be dependent on drugs and/or alcohol. Clients enrolled in this level attend three-hour sessions three times a week for a duration of eight weeks.

HSS is not 12–Step affiliated, but clients are strongly encouraged to attend one weekly peer-support group while they are enrolled in treatment. Additionally, HSS supports dual diagnosis with on-site mental health counselors who are qualified to treat co-occurring disorders.

Staff includes one full-time and one part-time professional. Credentials include Certified Reciprocal Alcohol and other Drug Counselors (CRADCs) and an LPC. A medical doctor is also on staff who specializes in addiction. Staff-to-client ration is typically one-to-10.


HSS also provides intervention plans for family members who identify loved ones with substance and/or alcohol abuse. Family members are able to call HSS to discuss their needs and make preparations with qualified staff.

In addition to providing services for substance abuse, mental health and developmental disabilities, HSS also has programs for individuals in crisis, DUIs and youth. It also offers residential services for low-income residents as well as day and work services that link clients to jobs in the community.

In Summary

Human Support Services offers an integrated program that supports those with substance and alcohol abuse issues and those with co-occurring disorders. Individuals who are low income, developmentally delayed and have mental health issues are given access to a comprehensive range of specialized services.

Human Support Services
988 N Illinois Rte 3
P.O.Box 146
Waterloo, IL 62298-0146

Human Support Services Cost: Sliding scale. Reach Human Support Services by phone at
(618) 939-4444 extension 1242 or by email at [email protected]. Find Human Support Services on Facebook

Do you have a complaint or review of Human Support Services to add? Use the comments area below to add your Human Support Services review.

Photo courtesy of Nyttend (Own work) [Public domain], via Wikimedia Commons (resized and cropped)

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