Helen Ross McNabb Center Reviews, Cost, Complaints
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Helen Ross McNabb Center


helen ross mcnabbHelen Ross McNabb Center Review

CenterPointe Adult Services is the short-term adult residential drug and alcohol plus dual-diagnosis treatment program of Helen Ross McNabb Center a non-profit provider of behavioral health services in Knoxville, Tennessee. Primarily serving uninsured or under-insured addicts, this modest rehab was originally part of an organization known as Detox Rehabilitation Institute which began in 1979. It became CenterPointe after merging with the McNabb Center in 1997 to become one of its subsidiary programs.

Accommodations and Food

The rehab’s nondescript, red brick building looks more like a hospital than a house; still, the inside is comfortable and homey with 34 twin beds. The rooms—which can accommodate two to four clients each—are pretty basic. Each contains just a bed and a wardrobe for each person, plus one shared bathroom. There are no private bedrooms. The facility uses both private linen and housekeeping services to ensure a clean and comfortable environment. The interior structure of the building is in a T-shape, allowing for divided wings of men and women.

There are no TVs in the bedrooms but the dining hall doubles as a media room of sorts. There are only two areas where all clients can fit at once, namely the dining hall and the program room. The facility also has a couple of small group rooms as well as two treatment rooms.

A dietician oversees and monitors the menu, which tends to be heavy on Southern comfort food. Still, the kitchen staff can also prepare meals for those who are diabetic or vegetarian. The breakfast is not served hot every day but there is always hot lunch and dinner. Snack time includes trays of fruit, granola and various chips.

Treatment and Staff

This CARF-accredited facility offers detox for five to six days depending on each client’s needs. Those who come to the facility to detox off methadone, however, spend 12 days in the unit. The total program length for residents is 21 to 28 days.

The facility offers dual-diagnosis support through abstinence-based programs that are 12-step oriented. Other methods of treatment include CBT, Motivational Interviewing (MI) and Stages of Change therapy. There is individual therapy daily. Family groups are offered twice a week upon request, as are family meetings with clients present. There is also an on-site Alanon meeting every other Sunday for residents’ families.

There are about 27 clinical staff in total, including LADCs, RNs, LPNs, LCSWs and peer professionals. A general practice physician with 20 years experience in addiction is also on-site. The ratio on any given day is 10 staff members to 34 clients.

A typical day begins with 6:30 am wake-up followed by morning meditation, breakfast and chores. After that comes life skills and coping skills groups, a co-occurring disorders group, HIV and STD education, 12-step work and group therapy. Residents also have time to work on personal goals. Twelve-step meetings are available on-site, though clients can also attend outside meetings. Lights out is at 10:30 pm.


Although there’s no on-site gym, the facility does have a sand volleyball court and an outdoor basketball court. Residents are treated to some local outings such as the bowling alley to demonstrate that they can still have fun in sobriety. Multiple times a week there is a graduation ceremony with families to celebrate successful completion of the program.

In Summary

With an educated, professional staff, CenterPointe provides a highly professional, clinically sound program for those with little or no ability to pay. The rehab also boasts an extremely low turnover for its staff.

The facility is the sole provider of residential treatment in Knoxville County and the surrounding area, and there is hefty waiting list for its programs. Its long-standing service to the community since 1979 means that East Tennesseans in need of drug and alcohol plus dual diagnosis support have a place to go that has years of experience in the field.

Helen Ross McNabb Center Location

6049 Shallowford Rd
Chattanooga, TN

Helen Ross McNabb Center Inc./CenterPointe Adult Services Cost

Sliding scale (21 to 28 days). Reach CenterPointe Adult Services by phone at (865) 523-4704 ext. 3405. Find Helen Ross McNabb Center on Facebook

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Photo courtesy of AAGK

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