Heartland Family Service Reviews, Cost, Complaints
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Heartland Family Service


Heartland Family ServiceHeartland Family Service Review

Heartland Family Service of Nebraska and Iowa is a nonprofit community service organization that has been around since 1875, offering care for individuals and families. They address substance abuse, gambling addictions, co-occurring conditions and mental health through outpatient and family residential programs at several locations.

Accommodations and Food

The Family Works residential program provides safe housing in the form of individual apartments for women and children on two campuses—in Omaha, Nebraska, and just over the state line about 10 miles away in Council Bluffs, Iowa. The average length of stay in the program is between six and nine months depending on the family’s needs. Priority for this type of treatment is given to women who are pregnant or with very young children. The apartments typically house two sets of mothers and children together, with the exception of families with more than one child, who are given a single unit if possible.

There is a shared commercial kitchen on the ground floor of the buildings, and the parents take turns making lunch for the other families. Families make themselves breakfast and dinner inside their small apartment kitchens. Every Saturday, the families participate in a recreational outing in the morning, then do food shopping for the week in the afternoon.

Treatment and Staff

Recovery treatment at Heartland is therapy-based and offers many different group therapy options for both adolescents and adults. The intake meeting with a counselor determines what options are best and an individualized plan is formulated.

During residential treatment, there are group meetings all day, starting at 8 am and ending at 8 pm Monday though Friday, with breaks in between for meals. Child care is provided on site. Group sessions employ a DBT approach and trauma-informed therapy techniques, if necessary. The schedule is packed with parenting classes, relapse prevention groups and workshops that teach life skills and coping tools, like meditation. Individual therapy is woven into the schedule as well. While at least one community meeting must be attended over the weekend, Family Works  emphasizes the importance of the mothers and children spending quality time together doing something fun. As clients progress in the program, more time can be spent away from the facility.

Whether for adolescent or adult clients, the outpatient program typically consists of two group therapy sessions per week and one individual therapy meeting with a selected therapist. The two-month adolescent program, for ages 13 to 17, is based on the Matrix Model. Group therapy covers education about the disease of addiction, relapse prevention, reducing stress and engaging in healthy and sober activities with peers. The adult outpatient treatment programs typically meet two or three times a week for group therapy and individual counseling. The length of the program tends to be longer, anywhere from four to six months.

Though treatment at Heartland is not based on the 12-step model, it may be introduced in some groups. CBT is incorporated during group and individual sessions, and EMDR and motivational interviewing are also explored. If medication is required for a client during treatment, an on-site psychiatrist oversees and manages it.

In both the adolescent and adult treatment processes, Heartland emphasizes family participation throughout treatment, encouraging spouses and family members to attend group and one-on-one sessions in order to provide additional support and to learn as much as possible about the disease of addiction.

For the outpatient and residential programs, Heartland employs Master’s-level clinicians for all its treatment programs. Licensed alcohol and drug counselors (LADC), clinical social workers (LCSW), licensed mental health practitioners (LMPH), licensed professional counselors (LPC), licensed practical nurses (LPN), psychologists and psychiatrists make up the highly qualified staff.


An aftercare program is available for both the adolescent and adult programs with ongoing weekly meetings. This program is designed to develop a support system for clients while integrating back into the community.

Family programs are also available while clients are in treatment and after.

In Summary

Heartland Family Service provides treatment programs that are intended to repair families and give children an opportunity to have lives free from addiction. All the programs are developed with family involvement in mind, which offers clients a kind of support that a typical facility just can’t give, no matter how effective it is. Heartland Family Service not only gives the gift of knowledge and support to families, but also the gift of hope.

Heartland Family Service Locations

2101 S 42nd St
Omaha, NE 68105

515 E Broadway
Council Bluffs, IA 51503

Heartland Family Service Cost

Sliding scale (state funding available for those who qualify). Reach Heartland Family Service by phone at 402-553-3000 for the Nebraska office and 712-322-1407 for the Iowa office. Find Heartland Family Service on Facebook, Twitter, YouTube, LinkedIn and Pinterest

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