Eastern Niagara Hospital Reviews, Cost, Complaints
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Eastern Niagara Hospital


Eastern Niagara HospitalEastern Niagara Hospital Review

For over 100 years, Eastern Niagara Hospital has been serving the community of Niagara County from its location in Lockport, New York. Just minutes away from Erie Canal cruises and Niagara Falls, Eastern Niagara Hospital now offers residential treatment for adults 18 and over struggling with addiction and co-occurring disorders.

Accommodations and Food

The substance abuse program at Eastern Niagara Hospital is a 28-day coed program housed on the second floor of the hospital. While the unit is a typical hospital setting, the 10 double occupancy rooms are decorated to seem a little more like home; the bedrooms are carpeted, with twin beds, individual desks and nightstands and a shared closet. Each room also has an adjoining bathroom. Residents have access to laundry facilities and detergent is provided by the hospital.

Food is prepared in the hospital cafeteria (certain dietary requests may be accommodated) and clients eat meals in the dining room on the unit. As with the bedrooms, the dining area looks more like home than a hospital, with cushioned dining chairs, table clothes and earth-toned walls. There is also a small kitchen on the unit where snacks are provided. While residents have access to a large and comfy television room, it is off limits during group therapy and meal times.

As is customary with many residential rehabs, no cell phones or laptops are permitted. Smoking is also prohibited, even at outside 12-step meetings. Clients are offered a prescription for the patch or Nicorette gum. An interesting side note: clients may not carry cash at any time.

Treatment and Staff

Eastern Niagara Hospital does not offer detox services. Clients who need detox are referred to another hospital and must be drug and alcohol free for at least 48 hours prior to admission.

Clients in the Reflections Recovery Program start their days with breakfast at 7 am and have their first group at 8:30 am. Lunch is at noon and groups start again at 1:30 pm, with free time from 4:30 until dinner at 6 pm. Clients attend approximately four groups per day and individual therapy once a week. Topics include family dynamics, addiction studies, goals group, relapse prevention and an introduction to the 12 steps. Gender specific groups are held three times per week, often dealing with sensitive issues around trauma and relationships. Those with co-occurring disorders are in assigned groups that deal with their specific issues. Residents attend mandatory outside 12-step meetings three nights per week, escorted by staff.

A Master’s-level therapist facilitates all individual therapy sessions and licensed substance abuse counselors, utilizing CBT facilitate groups. Clients with co-occurring disorders see a psychiatrist for medication prescription and management. A registered nurse and a support technician are on the floor 24 hours per day. With all of these staff members, client-to-staff ratio is usually seven-to-one, depending on the census.


Residents have the option of participating in Saturday outings, which include activities like hiking, boat rides on the Erie Canal, movies and bowling. Sunday is family day and begins with a lecture on addiction and family dynamics at 10 am. Lunch is at 11:30 am, flowed by family group. Typically there are six families in each group and clients are in attendance. At 2:30 pm, clients and family members have time to visit until 4 pm.

In Summary

Eastern Niagara Hospital has been providing basic residential substance abuse treatment for adults since 1987. With a full team of licensed professionals, evidence-based practices combined with the 12 steps and a comprehensive family program, this is a good start in sobriety.

Eastern Niagara Hospital Location

521 East Ave
Lockport, NY 14094

Eastern Niagara Hospital Cost

$14,000 (28 days). Reach Eastern Niagara Hospital by phone at (716) 514-5561. Find Eastern Niagara Hospital on Facebook

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