East House Reviews, Cost, Complaints

East House


rochester new yorkEast House Review

Located in Rochester, New York, East House offers affordable and accessible community living for mental health and substance abuse issues. These sober living environments help transform residents into independent individuals. Services are offered in three tiers: community residence, an apartment program and supportive housing. The homes provide 24-hour care, support for independent living and therapy.

Accommodations and Amenities

East House offers four community residential locations in Rochester. Hanson House is a 14-bed home that accommodates adult men and women, Blake House has 24 beds for men-only and Pinny Cooke House is a 12-bed home for women. Finally, Cody House is a 16-bed community residence that serves men. The homes offer double-occupancy bedrooms shared by two clients at a time as well as kitchens, dining rooms, living rooms, laundry rooms and outdoor areas where smoking is permitted.

East House also has a combination of on- and off-site apartments located in Monroe County as part of its supportive housing program. These apartments are typically shared between two people and have all the amenities of home including fully-equipped kitchens, living rooms, bathrooms and laundry.

Rules and Regulations

Before beginning treatment at East House, each client must undergo a phone interview and an in-person assessment. Typically, referrals into one of the programs come from an outside outpatient facility. Referrals for detox are available upon request.

The length of time spent in each of the homes varies, though residents can typically stay for up to a year. The community residences include house meetings, a supportive community and vocational and educational services. In addition, many clients participate in outside outpatient programs that include individual and group therapy. Typically, clients come in through an already established outpatient program. Still, referrals to appropriate programs are made by East House staff as-needed.

The apartments offer services including 24-hour staff support, medication management, training for independent living, social and recreational programs, career counseling, work training activities, family education and case management. During their stays, clients must obtain employment and abstain from all drugs and alcohol. Random drug testing may occur.

There are also on-site staff at all the community residences. Typically, the house managers are CSACs.


East House also runs the Connections Recovery Center, which is just a short drive away from the housing programs. Courses offered here include yoga, healthy cooking, creative writing, peer support groups, mosaic making, social networking, mobility training and smoking cessation. The facility also offers education and employment services. These include basic reading and math education, GED training, job training, vocational assessments and counseling and computer skills training.

In Summary

The East House network provides a range of safe and structured living environments for both men and women to help them stay sober. The organization offers several locations, a wide range of supplemental services and affordable prices to all. For Rochester-area residents in search of a sober-supportive environment, East House is a solid choice with programs that support long-term recovery.

East House Location

East House
259 Monroe Ave, Ste 200
Rochester, NY 14607

East House Cost

Sliding scale. Reach East House by phone at (585) 467-2230. Find East House on Facebook and Twitter

Do you have a complaint or review of East House to add? Use the comments area below to add your East House review.

Photo courtesy of Andreas F. Borchert [CC BY-SA 3.0 de (https://creativecommons.org/licenses/by-sa/3.0/de/deed.en), CC BY-SA 4.0-3.0-2.5-2.0-1.0 (https://creativecommons.org/licenses/by-sa/4.0-3.0-2.5-2.0-1.0) or GFDL (https://www.gnu.org/copyleft/fdl.html)], via WikimediaCommons (resized and cropped)



  1. I believe every word Mr. Anderson said. I did not “reside” at the Cody house, but at the Blake House (which is also part of the East House Corp.) previously. I unfortunately had a horrible experience there. I want to keep this narrative somewhat short, so I won’t go into depth. I just want o emphasize some key points that Mr. Anderson pointed out.
    It sounds like “lack of communication” is all across the board. And as far as the drug screens, this is where I will put analysis in. Staff is very unprofessional, and not trained properly with these kits. They only rely on these results, to quote Mr Anderson, “That’s insane”.
    It is insane, because I will put it on the “I” statement. I had “out patient services” and all current screens for three months were clean. Unfortunately they are not apparently “creditable.” Staff rather go “hearsay” and listen to a counselor “flapping their gums”. That’s what I had, and I won’t mention any names.
    I just want to say I myself, had a HORRIBLE experience. I ended up “discharging” myself out of the program. Fortunately, I didn’t have any “legal”consequences. I just want to give some advice, SERIOUSLY do some research before “enrolling yourself” in one of these houses run by “East House”.
    Again, with closing, I will put it on the I statement. This program I felt defeated the entire purpose of why I enrolled. And like Mr. Anderson disclosed, it is quite pricey. It is 900+$. Also, if you are a candidate with DHS services, you surrender your SNAP benefits to the house.
    Also just to also to note, I also heard most of the Blake House is now “restaffed” which was GREATLY needed. BTW, there was an individual who overdosed and “passed away” right in his bed, shortly after I left.
    I greatly appreciate Mr. Anderson for taking the initiative to “post” the first comment about his experience. It gave me the motivation to “post” my experience that I had about the Blake House that I wanted to for some time.
    Finally, with that said, I hope some other people who stayed at the “East House Corp” will share their own personal “good” or “bad” experiences. I hope staff will read and learn and then take the opportunity to “improve” on their services. Also, the residents I interacted with are AWESOME! Unfortunately, staff, ughhh…not so much.

  2. Marshall Anderson on

    I was finally accepted to Cody House after two and a half months due to staffing issues. Prior to admission, I checked in twice a week and followed protocol. During that time my contact at Cody House was Tiffany. I would see her occasionally when I would check in. Whenever she said she would get back to be regarding anything we discussed she never did. I would leave her voicemail messages and messages with other staff and never once she returned while I was waiting for a bed. She scheduled a “waitlist meeting” and when I got there, she said she canceled it and forgot to call me and the other person who was suppose to attend. She stated ” we can’t have a meeting with just two people”. FYI… N.A/A.A meetings only need two people. Also, what if the other person had to take the bus to get to the meeting. Fortunately I have a car but most people use public transportation who are in on one of the houses. The lack of communication is unacceptable. Once I was admitted, during my drug screen, three test kits had to be replaced because she said they were broke and not working right. That’s insane!! Then there were issues with my referral, which was missing, and a medication discrempency. I had an antinausea medication my sister gave me that were in a different bottle and a pill count was off for one of my medications. I had some other medications left over from when I went to the hospital for the flu (Muscinex, Tylenol) and I was told to either get a print out from my doctor or dispose of them. They were prescribed by the ER doctor not my primary. Who gives her the right for me to have to make that choice? It turned into a fiasco!! The director was called and I was asked to sit out on living room while they discussed what to do. Needless to say, my admission was put on hold. I totally understand why my admission was put on hold, but the way the whole situation was handled, and how Tiffany spoke and treated me, was unacceptable. Her “bedside manor” needs some work. She belittled me and I felt like some dirty drug addict. I was told they would get back to me with their decision. Also, I was never given my antinausea medication back per the director. Who is he to make that call especially if I’m not staying there? I also don’t understand how if I was working full time it would cost me nine hundred plus dollars a month to stay there when if DSS was to pay, it was my max benefit of $441.00 per month. That makes NO sense! Needless to say, I will not be accepting an invitation to stay at the Cody House, that is if there is one. Maybe the staff is the reason why there are eight openings there. The residents I interacted are awesome and I thank you for your hospitality when I came on a few dinner visits.

Leave A Reply

About Author

The largest and most trusted rehab review site in the world.