Crossroads Program Reviews, Cost, Complaints

Crossroads Program


Kansas City MissouriCrossroads Program Review

Originally named the Palmer Drug Abuse Program (PDAP), Crossroads began as a non-profit sobriety support program in 1982. Today, the Crossroads program offers Intensive Outpatient Programs (IOP) for the treatment of substance abuse  in adolescents, young adults and their families out of three locations in Missouri.

Treatment and Staff

The Crossroads IOP accepts adolescents 13 to 17 years old or young adults ages 18-25. IOP runs between six and 14 weeks, depending on client’s progress, offers on-site 12-step meetings and group therapy and may continue for up to eight weeks of aftercare and rehab support group for up to two and a half years. It runs Mondays through Fridays from 1 to 5 pm. Client are expected to attend a minimum of two AA/NA meetings per week which take place in-house on Mondays and Wednesdays.

Client attend group according to their individualized schedule, take part in relapse prevention classes and meet with their assigned counselor once a week. Additional 12-step meetings for clients’ parents are held twice a week. For those who do not require such intensive treatment or who have already completed the IOP, Crossroads offers separate or bi-weekly individual counseling.

Teen support group as well as separate young adult support group sessions are offered at all three locations Mondays and Thursdays at 7:30 pm and Saturday afternoons at noon. Meeting and event times for parents’ support groups are held on Thursdays in St. Louis, Mondays in Kansas City and Tuesdays in Columbia starting at 7:30 pm and Saturdays at noon in all cities.

The Crossroads Program is staffed by CADCs, many of whom are recovering addicts who work 12 step programs. In addition to personal experience, staff members specialize in working with adolescents and young adult substance abusers.


Various sober social functions such as get-togethers, filed trips and movie screenings are organized to take place on Fridays and Saturdays around 7:30 pm and clients are to attend at least two of these events each week. Sober social activities are available for families to attend with clients every Friday and Saturday night at 7:30 PM, once again in all cities.

In Summary

At over three decades of operation, the Crossroads Program is quite well-established in offering the services it does. While it is obvious that Crossroads is not for teens and adolescent who are in need of residential level services it should definitely be considered for those looking for an IOP. Especially if they are supported by a family circle who wish to take an active part in their child’s recovery. Crossroads does accept some insurance and also offers a special cash pay price of $9,500 for six weeks of the IOP program.

Crossroads Program Locations

Crossroads Program
626 Cepi Dr
Chesterfield, MO 63005

3605 South Providence Rd
Columbia, MO 65203

13860 Wyandotte St
Kansas City, MO 64145

Crossroads Program Cost

$6,350 (30 days). Reach Crossroads Program by phone at (636) 532-9991 (St. Louis), (573) 256-8020 (Columbia) and (816) 941-4000 (Kansas City) or by email at [email protected]. Find Crossroads Program on Facebook and Google+

Do you have a complaint or review of Crossroads Program? Use the comments area below to add your review for Crossroads Program.



  1. Wow what a pack of lies. Did you forget to mention the founder is forbidden by federal law to set foot on location because of how many laws this company has broken over the years?

    This company dodges federal and state minimum wage laws.

    Employees are paid a salary (not enough to live on) of 14k a year. This is the same way that T-Bell dodges the minimum wage for their tomato pickers, but not for their drive-thru employees. Your child’s counselor is paid far below minimum wage unless that counselor is the regional director.

    Raises occur after 2-4 years, the first raise bumping to a whopping 16k a year, or .

    Even senior counselors are paid below minimum wage most likely around $5.50/hour, those lucky guys.

    Raises occur after 2-4 years, the first raise bumping to a whopping 16k a year.

    Employees are forbidden from speaking about their “salary” to anyone but the director

    Living in the same apartment or house as other employees is required for continued employment.

    Prepare to be heavily berated by co-workers and supervisors if you don’t lean the right way politically.

    A verbal and sometimes written accounting of ones off time and private thoughts is required to be given on a daily basis.

    Yes, this institution uses thought policing on their employees and your kids.

    I was paid under $4 an hour while working 60 hour weeks.

    Staff members are abusive when it suits them. All common tactics cults have used are employed to brainwash staff members. Every single staff member is culled from the children put into this program on a yearly/bi-yearly basis.

    Unfortunately this abusive institution cost me much of my life, I am thankful it didn’t cost me more.

    Instead of making $4 an hour I make somewhere in the high 3 figures hourly. Life is much better without being in a cult.

  2. I am a parent of a recovering addict. My daughter is now over 16 months sober.

    When we walked into The Crossroads Program our 18 year-old daughter had hit her bottom and had asked my husband and I for help. We found out about the The Crossroads Program from a mother attending an AA meeting.

    My husband and I came in feeling terrified for our daughter, grief struck by the impact of her choices, traumatized by the stress from the depths she had gone, and angry that after six years of therapy and quality programs she was only worse. Now she is over 16 months sober, has sober and productive friends we love from The Crossroads Program, has a job she enjoys, has recently bought her own car with her funds and is thinking about returning to school. Additionally, we have so many parent friends who understand what we have gone through and how blessed we are for where we are now. They have been through this nightmare of addiction with their children too.

    The Crossroads Program counselors are amazing. The program engages the kids, allows them to be teens, demands they be sober, and builds a culture of healing and nurturing relationships for both the young adults and the parents. Our daughter was actually willing to participate on day one. Yes, she’s had her ups and downs, successes and failures, trials and troubles, and yet she is thriving – finally! The Crossroads Program has transformed our family for the better.

    Since our family has been in The Crossroads Program, I have learned how devastating addiction is in our country and in our St. Louis Region:
    • Drug overdoses are now the leading cause of death among Americans under 50
    • 144 people will die today from an accidental overdose of opioids. 2 will die in the St. Louis Region
    • Rates of alcohol and drug addiction are highest among adults aged 18-29
    • America has only 5 percent of the world population yet consumes over 60 percent of illegal drugs in the world
    • Drug overdoses now cause more deaths than gun violence, cancer, heart condition, or car crashes
    • 3 in 10 Americans are on opioids
    • 85 percent of chemical addictions begin with legally prescribed drugs
    • Violent behavior attributed to alcohol use accounts for roughly 49 percent of murders, 52 percent of rapes, 21 percent of suicides and 60 percent of child abuse
    • St. Louis County has 4 times the rate of the national average of heroin overdoses
    Previously, I had no idea the impact that addiction has on our society. Addiction is this era’s black plague. There are no perfect solutions. Recovery requires a ton of work rom the young adults and the family. However, The Crossroads Program is the only program that has truly resulted in recovery for our daughter.

  3. May When my children were in high school, I noticed the kids today “party” much more than when I was a kid. For a while, I thought their actions were those of ‘normal’ teens, having fun, blowing off steam, etc..After all, they were teens, and mine were enrolled in a tough private school. I tried to justify the pressure not to rock the boat at home. Well, it started getting out of hand; failing grades, disrespect, lies, rudeness, and no concern for each other, and certainly not for my husband or myself. We tried a few licensed therapists who my children had snowed. An education counselor strongly recommended a wilderness program in Utah for approximately 3 months only to follow up with a therapeutic boarding school for the following year. Parents will do anything for their child, especially when you feel helpless, don’t know where to turn, and you feel them slipping away emotionally. Wilderness may be great for some, but it was a very temporary band aid for mine barely scratching the surface. The so called therapeutic boarding school was the scariest place I had ever visited. I wasn’t one bit surprised when I realized my child regressed at that school, but my intention here isn’t to bash the schools as they may help with other issues, but they don’t address addiction. I’ll get to the point…Crossroads Recovery Program.. I made the call, and it was the best decision I have ever made. As a mother, I knew it was the perfect program for my daughter, and later, my son. My husband, however, took his time doing due his diligence. A week later, our daughter was enrolled, and months after that, our son joined the group. After my initial jitters, I found myself absolutely adoring this program and all it had to offer. I have to say I was weary of my kid hanging out with former addicts, and then I thought, ‘wait, these kids are now sober, no one is forcing them to be here, and helping the new kids in turn helps them. Crossroads is based on the twelve step program. It’s a strong, solid program, for addicts and non addicts. It strengthens relationships and enriches lives, and it can be incorporated in all areas of one’s life. Let me tell you just a few things I have learned from Crossroads; it’s not a short fix-meaning you don’t just go to a 30 day program and you’re miraculously cured! It takes your teen, or twenty something child to want to change his/her life, and it takes at least a couple of years before they are ready to move on from the program…after all, they are young! They have unbelievable second-to-none support from the peers in the group, counselors and group and graduates as well. They have a blast in this program, and come to realize sobriety is much more fun than their previous lifestyles. They have learned real life lessons, and I am still amazed at how grateful, kind, caring, and honest my children are because of Crossroads. Just in the past three plus years we have been involved, several grads are now in college, working, or both, and two that I know of headed off to med school. I am very grateful to have gotten to know the participants in Crossroads; they are the sweetest, most caring, non judgmental and fun group of teens/twenties I have ever known. For the first several months I was involved with the parent meetings because I would do anything to support my children. Over time I have come to realize that those meetings are for me & for my own healing, after all, addiction is a family disease. I am continually learning from the parent education meetings. It’s an unexpected bonus that I feel that I have grown as a person as well, (always a work in progress).These counselors give their time and talents more than any other. A big part of the success of Crossroads is because the counselors have all been there, and the kids can totally relate to them. They get it, and they are totally dedicated. Is it perfect? I would have to say no but I don’t know what I would change! I do know there is no better support out there, I can’t say enough good things about Crossroads. Forever grateful.

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