Soaring Hope Reviews, Cost, Complaints

Soaring Hope

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courage to changeThe Basics

Soaring Hope, located in the rolling countryside of Monument, Colorado, is a luxury facility providing residential treatment for substance abuse and addiction, as well as mental health issues. With stays ranging from 30 days to one year, Soaring Hope uses a combination of scientific and spiritual methods in a mind-body-spirit approach to recovery.

Accommodations and Food

The Soaring Hope house is a massive 6,300-square-foot facility situated on more than three spectacular acres replete with walking trails, mountain landscapes and lush woods. Though it has only 10 beds (all of which are queen-size), rooms can sometimes house as many as three residents each. Still, rooms are large enough that clients won’t feel cramped; there are no singles available.

Bathrooms feature large mirrors, deep Jacuzzi tubs and ample counter space. There are also several living spaces with plush couches, chairs, and tables. Cell phones aren’t allowed, but after the first week of treatment residents can schedule phone calls and visits from family members are encouraged. Other electronic devices are not permitted.

Soaring Hope’s emphasis on self-care extends to food, and residents prepare their own meals in the massive kitchen. This is designed to provide a sense of control over one’s diet as well as foster life skills that are considered essential when residents return home.

Treatment and Staff

What sets Soaring Hope apart from many other facilities is that its treatment is grounded in neuropsychology while still taking a holistic approach to recovery. With the underlying belief that chemical and alcohol dependency start on a molecular level, the first step in Soaring Hope’s process is to address the impacts of addiction on the mind. Treatment includes LENS therapy, a form of low-intensity neurofeedback that can be effective in helping people withdrawing from addictive substances, as well as DBT and CBT. To balance the body and spirit, there’s combination of 12-step support along with yoga, meditation, family therapy and self-care practices. Soaring Hope doesn’t place much emphasis on individual or group therapy. Dual diagnosis support is available, but detox is not.

The use of prescribed medications is prohibited at this facility; however, clients are given a daily dose of vitamins, amino acids, peptides and minerals, which are designed to replenish the body to aid recovery.

The staff-to-client ratio at Soaring Hope is one-to-one, and the multidisciplinary team includes several psychotherapists who specialize in co-occurring disorders, a pharmacologist and a yoga instructor. A psychotherapist is available at all times. Staff credentials include PhDs, CADCs and NCSCs, and staff members stay on top of the latest methods and practices in addiction treatment through continuing education.

Extras

Soaring Hope offers a bimonthly retreat in the facility’s sweat lodge, where residents and their families can relax and spend time in steam rooms and saunas at no additional charge. Once treatment is completed, alums can call the facility at any time and return for a weekend retreat and sweat lodge outing for a fee. Residents also have a range of aftercare opportunities, and can purchase Soaring Hope’s in-house “nutraceuticals” (vitamins) for wholesale prices.

In Summary

Those looking for an evidence-based treatment facility that goes beyond traditional talk therapy may well find the answer at Soaring Hope. Though they do not offer detox or 12-step support, their facility does its best to stay on the cutting-edge of addiction treatment with its newer modalities. With a range of therapy options in a serene, calm ranch setting, Soaring Hope helps clients recover and prepares them for life after treatment.

Soaring Hope
18375 Spruce Road
Monument, Colorado 80132

Soaring Hope Cost: $20,000 (30 days). Reach Soaring Hope by phone at (720) 400-8960 or by email at [email protected]. Find Soaring Hope on Facebook

Do you have a complaint or review of Soaring Hope to add? Use the comments area below to add your Soaring Hope review.

Photo courtesy of Yahoo

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12 Comments

  1. While we ultimately went with another rehab facility due to insurance reasons, nevertheless, Soaring Hope was instrumental in helping to guide us through the intervention process with our friend who desperately needed help. Rick took my phone call right away and spoke with me at length, answering all of my questions and offering expert advice. He then followed up with me even after he knew that my friend would seek treatment at another facility. Deciding to do this intervention for my friend was one of the most difficult decisions I’ve ever had to make in my life and Rick’s compassion and knowledge made all the difference. I can’t thank them enough, I don’t know what I would have done if I hadn’t had someone like Rick to speak to in the hours leading up to the intervention. I was very scared and it was an amazing experience to make a phone call at a time like that and not get an automated service, an answering machine or a receptionist, but to instead place a call and have an invested person pick up on the other end who was ready to help and clearly passionate about what he does. Kudos to all the great hearts who do this kind of work for a living, you guys save people’s lives.

  2. Landon Johnson on

    I went into Soaring Hope Recovery at the end of August 2016. I spent 90 days in this amazing facility. I have spent almost 2 decades lost in the bottle and was at the lowest point of my life when I walked through the doors at the ranch. I was welcomed with genuine love and kindness. Every member of the staff took my needs seriously. They did everything they could to make sure I was getting the most out of my stay. I never once felt like I was just another somebody coming through the door. I enjoyed waking up to the awesome sunrises. The comfort of knowing the overnight staff was diligent and always available through the night if I could not sleep. The bio mat did wonders for my anxiety. I will say that I was challenged in so many positive ways. Sometimes it was tough but that’s what helps build strength when dealing with addiction. Every client that came through became my family along with all of the staff. To this day i still keep in contact with some of my housemates and we have been a strong support system for one another. I never thought I could ever function in the world without some sort of substance. I was wrong. I have a new passion for life. I see things so differently now. I’ve learned through the meditation techniques from SHR how to stay present but tune out the noise. I have so many fond memories of the deep compassion from each of the staff members. We were not just another client walking through the door, but a plant that needed tender loving care, a new foundation in our soil and the tools to find the sunlight and rain to allow us to thrive again. I went in so broken and beat down from addiction and abusive relationships. I came out stronger with a sense of being that had been lost so many years before. A day doesn’t go by without a fond memory bringing a smile to my face. And when I’m lost in a tough spot I always reflect back to the groups and therapists and all the wisdom they shared. Everyday I use the tools they have given me. They saved my life. They gave me hope. They gave me genuine love and compassion. And a home where I could feel the comforts of a close nit family, beautiful scenery, hiking trails, and the soothing fresh air for when I needed space to step outside and reflect. I was one of those people that swore I would never go to rehab. It was the best decision of my life. I would recommend Soaring Hope to anyone and everyone that needs help. Hope is such a strong word that I felt I could never have. I left with that gift, that promise that there is a new found hope for my future. It is never too late to turn your life around.

  3. Hi, my name is Mark and I’m 49 years old. I wanted to thank Soaring Hope for jump starting my journey to sobriety. I remember researching recovery programs in the Colorado Springs in April of 2016. After reading a little about it’s facility I decided to call them and get more information. Understand, that at that time I was consuming about a fifth of hard alcohol a day and was extremely desperate for someone to talk about what I should do. I talked with one of the owners, Rick and explained what was going on with my drinking and he asked if I could come in as soon as possible to meet with him and the founder Dr. Miller to figure things out.
    The next morning I met with the both of them and told them my whole story about my history of drinking and how much I was consuming a day. It was recommended, because of my seizures, that I go to a detox in Denver and than start treatment at their facility in Monument. They had their house manager, Eric, drive me all the way to Denver the next day where I detoxed and was at Soaring Hope four days later to start treatment.

    I am so impressed with my experience there that I felt that now that I’m approaching a year of sobriety that I would show my appreciation for everything they did for me by writing a review. After reading some of the reviews above, most of them extremely grateful, I wanted to jot down my thoughts.

    I say this from experience, you can not get sober until you make a conscious decision that you are going to do this for yourself! Not for your mom, dad, family, children or wife or whomever. With that said, what I experienced the month I was at Soaring Hope was nothing more than a miracle. The staff was extremely caring and professional from the second I walked into their facility. Each day was scheduled out with a combination of group and individual counseling, LENS treatment (google it), yoga, exercise, and meditation.

    I’m weird about trying alternative solutions to recovery but everything I experienced there helped me develop spiritually, mentally and physically. Now, you may be saying to yourself, “How can that be accomplished in 30 days?”. It doesn’t, but if you’re equipped with the proper set of coping tools they provide you with and you apply them daily, you have a better chance of staying sober. I have been sober now for almost 11 months and that hasn’t happened in 31 years. Again, everyone is different but I can say with the utmost confidence that I would recommend Soaring Hope to anyone I know that is looking for long-term sobriety.

    I have been to several recovery centers throughout my 31 years of serious drinking and the staff I experienced were top notch and very caring. I may not write or speak as eloquently as some of the other reviews above but I speak from the heart and I’m very thankful to Rick, Judy and their staff for jump starting my sobriety.

  4. Taylor Booker on

    The staff at soaring hope are literally life savers. I have watched two very important people in my life go into soaring hope rehab as lost, scared, addiction had their claws dug into them, and seen them come out as brand new people with a whole new perspective on life. TWO very successful interventions took place and saved the life’s of TWO people in my life who now have happy, heathy- drug free lives.
    If it weren’t for Soaring hope & the people there who care as much as they do, my best friend and my brother probably wouldn’t be alive today. I have nothing but good things to say about this place?

  5. My daughter (I’ll call her G) successfully graduated from Soaring Hope just last month. It was a day I’ve long prayed for and that many thought would never come. She began using drugs at age 13 and, over the past eight years, has been in and out of jail, made three prior attempts at rehab, been to many intensive outpatient programs, and tried nearly every medication assisted intervention treatment there is for heroin/opioid abuse. Nothing made lasting change. Even her doctors felt there was nothing left they could do to help her and feared her addiction would end in death. But thank God, when she was finally ready to accept the help she so desperately needed, she chose Soaring Hope to lead her through recovery. Although G had made two prior unsuccessful recovery attempts at Soaring Hope (leaving after one or two days each time…it really is true that recovery isn’t possible until the addict themselves is ready for it), Judith, Rick and the entire staff welcomed her back with open arms and no judgment. They made her feel accepted, wanted, loved, believed in, understood and worthy of a life she can be proud of. The less clinical/sterile, more home-like, family, supportive environment was exactly what G needed to feel safe, comfortable and encouraged in overcoming her fears and regrets so she could start to heal. She is about to celebrate 5 months of sobriety, has transitioned to sober living within a fun, close-knit and supportive community of others in recovery that she met through Soaring Hope’s relationships within the Colorado Springs sober community, has a job and plans to start school in the fall. I’ll never be able to express the depth of my gratitude to Judith, Rick and the entire staff. I lost my little girl to heroin. Soaring Hope gave her back to me.

  6. I was a client at Soaring Hope in January 2016 and because of the foundation I built during my time with their caring staff, I have over 16 months of true and rewarding sobriety today. Over the past year I have not only found freedom from the bondage of chemical dependency but I have also made leaps and bounds in my personal, social, and professional lives respectively.
    I want to briefly qualify as an addict by stating that I am a 28 years old male and have had substance abuse issues compounded with co-occurring disorders like clinical depression and anxiety since I was 15. I had tried multiple different treatment centers, different intensive therapy approaches and intervention techniques, psychiatric medications, and more extreme alternative options like Ibogaine to no avail.
    By the time I was ready to seek help from Soaring Hope, I had found myself strung out on hardcore street drugs like heroin and meth as well as drugs like xanax and alcohol. Most of these drugs I had previously sworn to myself I would never do, but because of the progressive nature of the disease of addiction I had found myself breaking this promise to myself as well as many other promises to many other people. My addiction had led me to a place within myself where I truly felt it had become a matter of life and death.
    Faced with this predicament, Soaring Hope offered me something different from any other treatment facility I had ever encountered. Their holistic approach allowed me the freedom to choose the kind of recovery that was right for me by not force feeding any one particular program, like so many other treatment facilities (It is ironic, in my case, that after all the strictly 12 step treatment programs I had been to before, I finally found my way into the rooms of A.A. through the one place that didn’t shove it down my throat!). A few other things that Soaring Hope contributed to my strong foundation in my recovery were their LENS treatment sessions (Low Energy Neurofeedback System), the favorable client to staff ratio, and the experiential therapy hikes I was allowed to take during down time.
    Soaring Hope provided a safe place for me to face difficult challenges within myself by offering me the freedom to choose my own path and through the attentiveness of their staff. I highly recommend Soaring Hope for anyone who is ready and willing to seek out and begin their own path to recovery and personal growth.

  7. In 2015 I was a client at this facility, it was called “courage to change” at the time. I had spent 3 months here after my incarceration of 7 months, for I had felt that rehab was a good stepping stone before leaping out into the real world. Judith, the owner of Soaring Hope, had talked showed up to my court date; standing in front of the judge pledging that this place would help recover from my 5 year addiction with drugs. I was released to her facility and there I began to stock my tool box of recovery. Soaring Hope’s treatment plans we’re different from the usual treatments I had been to the past 3 times. Here they focused on individual therapy/counseling; along with group counseling and different approaches to help enhance your life without the use of drugs or alcohol. The staff also had some sort of experience with addiction, making it easy to relate to how patients are feeling. My overall experience with this treatment center changed my life in way I could have never imagined.. Today I carry one what I’ve learned in treatment to over come everyday obstacles. I’m living life to the fullest, enjoying every moment and am about to get off probation this week. I really couldn’t have been more grateful for this place. I call Soaring Hope my 2nd home, and the staff there my 2nd family. They really do truly care about you, and will move mountains just to help you, as long as you’re willing to help yourself. Thank you Soaring Hope! Forever grateful..

    -Simon Ho

  8. Freedom Fighter on

    (Please read the second review- and take into account both of these were published before more details were added (somehow hit “Enter” and they were published a bit prematurely) ; With that said, please ignore any small oddities such as ill formatting or a missing article of speech).
    A few last things:
    Consider the fact that Dr. Miller appears to be quite busy. And, keep in mind there’s a difference between being “busy” vs. “engaged” with one’s pursuits. For example, keeping abreast of new happenings in one’s field, is engagement. Becoming a work-aholic is “busy.” The latter does not promote life balance, which is necessary in creating a lasting positive change in one’s life.
    In conducting research, Dr. Miller runs 2 facilities and teaches at Drexel University. The website indicates she’s the CEO of Serendipity Mountain Lodge. No problem if communication was streamlined, staff were courteous and helpful, and impeccable follow through was achieved. I’d say go for it- and congrats. But, this is not the case. “Do or Do not, there is no “try” said Yoda.
    In Feng Shui (ancient Chinese Art), being “organized” is transferable to being “organ(human organs)-ized.” A break in communication is a clear sign that something within the facility is amiss. If these bugs aren’t worked out, consider how this may trickle down to communication with patients, parents, etc. Think about it.

    • Provider of Services on

      I agree 100% with FREEDOM FIGHTER. Very well written post. I hold two licenses in the field of substance abuse and mental health. I’ve taken state and national exams and am approved by DORA. I’ve provided services at both of Judith Miller’s treatment facilities. During my brief couple of months of service she was charging $2,000/day. I will add to FF’s comments, when researching places for yourself, family or friends; check the credentials of counselors. This can be done at DORA. Some providers at Serendipity and Courage to Change were high school graduates and had no other training. Some were not registered with DORA. A few were registered as “psychotherapists.” Know what that means. It sounds impressive. Psychotherapists are people who have training in mental health and/or substance abuse. Some have Master’s degrees; Master of Arts, Master of Science. However, you don’t know the extent of their counseling/therapy training, or experience. None of the employees at Serendipity and Courage to Change have taken and passed any state or national exam in fields related to therapy. That is why they are registered with DORA as Psychotherapists. If they had taken their exams they would be registered as “Licensed,” not as “Psychotherapists.” Licensed gives you an idea of the education received by the professionals who have taken their exams. This information applies to the state of Colorado. Other states have different criteria. You want to pay $2,000/day for a high school employee to direct you towards sobriety? In my opinion, this is totally unacceptable and shouldn’t be allowed, but it is. The CEO appars to not br focused on recovery, instead her focus is on her pills and holistic techniques. These are compliments to recovery. Old-fashioned talk therapy is a major source of helping a person move into recovery and stay there. I have worked in and out of this field for over twenty years and have sobriety of thirty years. Neuroscience of addictions is not new. It’s been around for a long time. Having experienced Ms. Miller (who has not taken a state or national exam) and her lack of follow-through and inconsistency mentioned by Freedom Fighter, in my opinion, she lacks understanding of alcoholics and addicts. For the money I would do indepth research on this place before I invested myself and my money. Recovery is one of the most important decisions a person will have to make in their lives. It can mean life or death and a bottle of supplements isn’t the answer of how to recover; it can be a compliment to the process of recovery. Freedom Fighter’s assessments were right on the nose.

  9. Freedom Fighter on

    (Please read the second review- and take into account both of these were published before a more details were added (somehow hit “Enter” and they were published a bit prematurely) ; With that said, please ignore any small oddities such as ill formatting or a missing article of speech).

    A few last things:

    Consider the fact that Dr. Miller appears to be quite busy. And, keep in mind there’s a difference between being “busy” vs. “engaged” with one’s pursuits. For example, keeping abreast of new happenings in one’s field, is engagement. Becoming a work-aholic is “busy.” The latter does not promote life balance, which is necessary in creating a lasting positive change in one’s life.

    In conducting research, Dr. Miller runs 2 facilities and teaches at Drexel University. The website indicates she’s the CEO of Serendipity Mountain Lodge. No problem if communication was streamlined, staff were courteous and helpful, and impeccable follow through was achieved. I’d say go for it- and congrats. But, this is not the case. “Do or Do not, there is no “try” said Yoda.

    In Feng Shui (ancient Chinese Art), being “organized” is transferable to being “organ(human organs)-ized.” A break in communication is a clear sign that something within the facility is amiss. If these bugs aren’t worked out, consider how this may trickle down to communication with patients, parents, etc. Think about it.

  10. Freedom Fighter on

    This note is to review the “Serendipity Mountain Lodge,” which is run by the same woman who runs the Courage to Change Ranch – Dr. Judith Miller. The following is designed to give the reader insight into how to be objective regarding making a well-informed, well-thought out, SAFE journey towards compassionate healing. It is out of due-diligence to inform brothers and sisters seeking healing, as to what may be considered ‘red flags’ prior to entering into a facility such as this.

    Remember, choosing a program is a gift of healing you are giving to yourself or a loved one. With that said, it is imperative to exercise careful consideration at all costs to insure this process is enacted in the most kind, non-invasive, compassionate, attentive, and effective manner. Before you fork over your hard earned cash, get a second job, or borrow some from the big ole bank, consider the cost-benefit analysis – the pros and cons. Essentially, are you receiving the most bang for your buck?

    The following is not meant to persuade one into treatment, nor dissuade one from this facility. Rather, it is hoped the reader will provide the information provided to paint a clearer picture and provide insight into what the facility has to offer.

    Keep in mind that consistency equates to integrity. While Dr. Miller appears to be well-intentioned, don’t base your healing decision solely on this notion. Follow-through is what counts. One red flag into whether or not the clinic will provide quality care regards misinformation/inconsistent information dictated by staff to those who inquire into services.

    For example, when speaking with Dr. Miller regarding financial need, she once stated, “I’ll get you in for $5,000” and “I had one guy who paid me $100 each month.” Weeks later, when inquiring into financing services for this program, it appears Dr. MIller forgot she had mentioned this. Keep in mind, the inquiring party was in great need of services to be rendered, as would anyone calling this Lodge. Imagine the sense of abandonment and sheer disappointment on the other person’s end after realizing these were just loose words.

    Consider the person calling has expended a great deal of energy to research for himself/herself or a loved one. Providing accurate information to a prospective client is an absolute and speaks for the integrity of the business.

    In trying a different route (i.e. aiming to work with a business manager at the Lodge to work out a payment plan, per Dr. Miller’s request), efforts were unsuccessful. Said person in charge, Rick, was forceful, and invasive with his communication approach. When inquiring into the numbers game – i.e. payment arrangement, he asked personal questions regarding the situation at hand and inserted his own opinion regarding the matter (mind your own business, hello?) In being direct and invasive, and speaking a million miles a minute – he did not lend a concerning ear to “see the big picture” and make a legitimate effort to see if entry was possible via an alternative means. With that said, he asked no clarifying questions whatsoever, and began to insert comments into the conversation regarding himself (which is irrelevant – do your job and be grateful you have one),
    When I did squeeze a word in, Rick said, “Let me work out some numbers for you – call back in X time.” Upon doing so – nothing had been accomplished on his end, and he tried to spin the words around, “That was something you were supposed to do.” If he would have listened, I clearly stated what could/ couldn’t be done on this end – don’t want to repeat it, thank you. This is sheer negligence, and the business will never own up to dangling these carrots to prospective patients, as the lack of follow through and helpfulness will only be another echo of rejection.
    In addition, when directly asking Dr. Miller for an itinerary to be sent regarding the program structure, she said, “I’ll get it out to you in the mail tomorrow.” It never arrived.
    While the Dr. may be well credentialed, it appears she is not concerned with upholding business integrity or reputation, as she lacked follow through, provided inconsistent information to one inquiring, and has a coffee-addict business manager. In failing to recognize the sensitive nature of those calling in (those in need are delicate and in dire need of individualized, genuine care) one can only guess what day-day business practices are like.

    One last thing – be sure to ask questions regarding the program and insure they are answered by a staff member. Don’t simply go by the repeated mantra, “check out our website.” Anyone who’s really solidified a program that works will be excited and happy to have someone discuss the program with you and provide examples of what they did THAT day, or THAT week. It showcases real activity is occurring in the facility.

    The website is appealing, yes. The credentialing of staff is impressive, yes. But the quality of service is in question. Remember – AUTHENTICITY and EFFECTIVENESS. Intent is completely negated without consistent follow through. Consistent follow through is the real “proof in the pudding.” Not the program ‘outline,’ not the philosophy, but tangibles.

    Best of luck in your healing journey! Keep truckin’.

    • Freedom Fighter on

      This note is to review the “Serendipity Mountain Lodge,” which is run by the same woman who runs the Courage to Change Ranch – Dr. Judith Miller. The following is designed to give the reader insight into how to be objective regarding making a well-informed, well-thought out, SAFE journey towards compassionate healing. It is out of due-diligence to inform brothers and sisters seeking healing, as to what may be considered ‘red flags’ prior to entering into a facility such as this.

      Remember, choosing a program is a gift of healing you are giving to yourself or a loved one. With that said, it is imperative to exercise careful consideration at all costs to insure this process is enacted in the most kind, non-invasive, compassionate, attentive, and effective manner. Before you fork over your hard earned cash, get a second job, or borrow some from the big ole bank, consider the cost-benefit analysis – the pros and cons. Essentially, are you receiving the most bang for your buck?

      The following is not meant to persuade one into treatment, nor dissuade one from this facility. Rather, it is hoped the reader will have access to pieces of information necessary to paint a clear picture and provide insight into what the facility has to offer.

      Keep in mind that consistency equates to integrity. While Dr. Miller appears to be well-intentioned, don’t base your healing decision solely on this notion. Follow-through is what counts. One red flag into whether or not the clinic will provide quality care regards misinformation/inconsistent information dictated by staff to those who inquire into services.

      For example, when speaking with Dr. Miller regarding financial need, she once stated, “I’ll get you in for $5,000” and “I had one guy who paid me $100 each month.” Weeks later, when inquiring into financing services for this program, it appears Dr. MIller forgot she had mentioned this. Keep in mind, the inquiring party was in great need of services to be rendered, as is anyone taking the time to inquire. Imagine the sense of abandonment, hopelessness, and sheer disappointment after realizing these were just loose words.

      Consider the person calling has expended a great deal of energy to research for himself/herself or a loved one. Providing accurate information to a prospective client is an absolute and speaks for the integrity of the business.

      In trying a different route (i.e. aiming to work with a business manager at the Lodge to work out a payment plan, per Dr. Miller’s request), efforts were unsuccessful. Said person in charge, Rick, was forceful, and invasive with his communication approach. When inquiring into the numbers game – i.e. payment arrangement, he asked personal questions regarding the situation at hand and inserted his own opinion regarding the matter (mind your own business, hello?) In being direct and invasive, and speaking a million miles a minute – he did not lend a concerning ear to “see the big picture” and make a legitimate effort to see if entry was possible via an alternative means. With that said, he asked no clarifying questions whatsoever, and began to insert comments into the conversation regarding himself (which is irrelevant – do your job and be grateful you have one),
      When I did squeeze a word in, Rick said, “Let me work out some numbers for you – call back in X time.” Upon doing so – nothing had been accomplished on his end, and he tried to spin the words around, “That was something you were supposed to do.” If he would have listened, I clearly stated what could/ couldn’t be done on this end – don’t want to repeat it, thank you. This is sheer negligence, and the business will never own up to dangling these carrots to prospective patient. The lack of follow through and lack of helpfulness will only be another echo of rejection to the quester.
      In addition, when directly asking Dr. Miller for an itinerary to be sent regarding the program structure, she said, “I’ll get it out to you in the mail tomorrow.” It never arrived.
      While the Dr. may be well credentialed, it appears she is not concerned with upholding business integrity or reputation, as she lacked follow through, provided inconsistent information to one inquiring, and has a coffee-addict business manager who appeared to be aloof and heartless. In failing to recognize the sensitive nature of those calling in (those in need are delicate and in dire need of individualized, genuine care) one can only guess what day-day business practices are like.

      One last thing – be sure to ask questions regarding the program and insure they are answered by a staff member. Don’t simply go by the repeated mantra, “check out our website.” Anyone who’s really solidified a program that works will be excited and happy to have someone discuss the program with you and provide examples of what they did THAT day, or THAT week. It showcases real activity is occurring in the facility.

      The website is appealing, yes. The credentialing of staff is impressive, yes. But the quality of service is in question. Remember – AUTHENTICITY and EFFECTIVENESS. Intent is completely negated without consistent follow through. Consistent follow through is the real “proof in the pudding.” Not the program ‘outline,’ not the philosophy, but tangibles.

      Best of luck in your healing journey! Keep truckin’.

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