BestCare Outpatient Reviews, Cost, Complaints
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BestCare Outpatient


Klamath Falls OregonBestCare Outpatient Review

BestCare is a nonprofit substance abuse treatment organization with a network of facilities in the state of Oregon. With offices in Bend, Redmond, Klamath Falls and Madras, BestCare is CARF accredited and provides an array of mental health and substance abuse programs including detox, residential treatment and outpatient treatment as well as specialized programs for individuals with co-occurring disorders, women with pain management issues, individuals in the criminal justice system and the Latino population.

The outpatient programming at BestCare is individualized and focuses on providing clients with a unique treatment experience tailored to their specific needs. A variety of evidence based treatment methods are employed allowing clients every opportunity to target the mental and emotional source of their substance abuse issues.

Treatment and Staff

All clients must first submit to a bio-psycho-social assessment under the ASAM guidelines. An intake coordinator meets with the potential client and along with the clinical staff determines an appropriate course of treatment. Individualized treatment plans are developed concurrently with goals and discharge plans. Programs varying in length—typically from four weeks to six months, depending upon each client’s progress.

Clients requiring detox prior to admission are admitted to BestCare’s detox facility with medication-assisted treatment and licensed addiction medicine specialists. Suboxone is offered and managed by a medical doctor and nursing staff.

An Intensive Outpatient Program (IOP) is available for clients who require intensive treatment without the support of a 24-hour residential facility. IOP lasts for an average of four weeks, with clients attending group therapy three days a week for three hours each day. Therapy at BestCare follows the Motivational Interviewing (MI) model utilizing techniques including CBT, DBT and Moral Reconation Therapy (MRT) during group sessions. Clients also attend a variety of alternative therapies that include Art Therapy and Mindfulness groups that touch on meditation practices and spiritual principles.

Clients struggling with co-occurring disorders attend a dual diagnosis support group once per week. Individual therapy is offered a couple times per month, with frequency determined by each client’s needs.

The basic outpatient track is lower intensity care for clients who require a lower level of treatment or for those with court-ordered requirements or DUI treatment. Clients may come in for group therapy once or twice per week depending on their needs. For five hours each week, clients attend group therapy focused on psychoeducation and relapse prevention. Individual therapy is also offered once per month or more often if a client requires additional care.

All clients must attend 12-step meetings as an additional support source during treatment. Seeking sponsorship and working the twelve steps is encouraged but not required with the number of suggested meetings depending upon each client’s comfort level.

All therapy and mental health care is conducted and managed by CADCs, Recovery Mentors, Psychiatrists, medical doctors and a nursing staff. If a client may benefit from community resources, BestCare has partnerships with Deschutes Commission on Children-Families, Deschutes Mental Health, Jefferson Mental Health and Saving Grace for additional help.


On the weekend, BC facilitates a family program group that brings together all the families of the clients in both residential and outpatient tracks. Loved ones are encouraged to seek additional support through Alanon and to stay connected with other families in recovery. Counselors focus on reduction of enabling, psychoeducation and relapse prevention skills so that clients may have a safe environment at home.

BestCare also offers an outpatient pain management program that facilitates non-narcotic pain treatment. Clients meet with nutritionists to start a non-inflammatory diet and receive acupuncture therapy in addition to other alternative therapies. Learning about pain management for individuals with a history of addiction and introducing a healthier way of life is the key focus for pain management clients.

In Summary

BestCare offers outpatient and IOP tracks for clients who are either graduates of the residential track or who do not require for more intensive treatment. The outpatient program is highly individualized and focused on providing each client with a unique treatment experience tailored to their specific needs. Clients who have court obligations that include DUIs receive outpatient treatment that fulfills legal requirements. Individuals who need dual diagnosis support may also take advantage of the support BC offers through their clinical program for co-occurring disorders. Using MI, MRT and other evidence based treatment methods, clients and their families begin their road to long-term recovery by receiving care that motivates change and aids in developing strength that is already within them.

BestCare Locations

340 NW 5th St, Ste 202
Redmond, OR 97756

4775 S. 6th St
Klamath Falls, OR 97603

210 SW D St
Madras, OR 97741

461 NE Greenwood, Ste A
Bend, OR 97701

BestCare Cost

Call for cost. Reach BestCare by phone at (541) 504-2218 or by email at [email protected]. Find BestCare on Facebook, Twitter and YouTube

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Photo courtesy of Pacific Southwest Region U.S. Fish and Wildlife Service, photographer unknown [CC BY 2.0 (], via Wikimedia Commons

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