Benefits Healthcare Reviews, Cost, Complaints
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Benefits Healthcare


Benefits Healthcare Review

Benefits Healthcare offers both short-term inpatient and outpatient services for substance abuse and mental health issues. Located in Great Falls, Montana, this non-profit community hospital serves nearly 230,000 residents across a 15 county region. The location is also the largest non-governmental employer in the Great Falls area with more than 3,000 employees. The behavioral health program is exclusively for adults and uses evidence based therapies to help clients get sober.

Accommodations and Food

The inpatient program is 20 bed unit at Benefits Hospital’s West Campus. The facility is made up of two parts—a locked acute care area with six beds and an intermediate unlocked care area with 14 beds. All rooms in acute care are private with limited furniture. In intermediate care, the rooms are both private or semi-private. In both parts of the facility, clients receive three healthy meals a day from the hospital cafeteria. Choices can include sandwiches, salads, pasta and chicken. Dietary requests can usually be accommodated as well.

Treatment and Staff

Benefits Healthcare offers short-term inpatient and outpatient care for adults. Aside from the inpatient divisions mentioned above, the outpatient options include a Partial Hospitalization Program (PHP) as well as stand alone individual and group therapy. Support for co-occurring disorders is available through therapy and psychiatric care. Prior to entering a program, clients undergo a bio-psycho-social evaluation. Following the initial evaluation, individualized treatment plans can be created. This includes the identification of problem areas, goals for change and various therapy methods. A medically monitored detox is available for those in the inpatient program as well.

An inpatient stay at Benefits Healthcare generally begins with a visit to the emergency room. If clients are physically and medically stable, they can be transported to the acute care unit by ambulance. During this time, clients undergo an evaluation to determine their current issues and needs. Once they have stabilized, clients can move to the immediate care area to work on a treatment plan and discharge. The hospitalization phase is usually short-term ranging in length from three to six days. Many clients continue on to an outpatient program after this phase.

PHP is a structured day program, usually lasting five to 10 days in total. Clients meet for group therapy five hours a day Mondays through Fridays. Topics covered include relapse prevention, anger management and trauma. In addition, clients have at least one hour of individual therapy per week. Additional sessions can be added, when necessary. Clients are welcome to attend 12-step meetings, though they are not required.

The staff includes doctors, nurses, psychiatrists and Master’s-level therapists. Outpatient groups usually have no more than 10 clients at a time.


In addition to the above, the hospital offers holistic health care options in the form of acupuncture and Chinese medicine. Not everyone receives these services, but they are available for an additional fee.

In Summary

Benefits Healthcare offers comprehensive evidence based care to treat both substance abuse and mental health issues. Both inpatient and outpatient programs are available, using an individualized approach to recovery. Though many of the programs are short term, the facility offers the intensive medical support necessary to begin the recovery process.

Benefits West Campus Location

500 15th Ave South
Great Falls, MT 59405

Benefits Healthcare Cost

$2,357 (acute inpatient); $1,903 (intermediate inpatient); $193 per session (group therapy); $320 per session (individual therapy). Reach Benefits Healthcare by phone at (406)455-2367. Find Benefits Healthcare on Facebook

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Photo courtesy By Montanabw (Own work) [CC BY-SA 3.0 (], via Wikimedia Commons                                                                                                                                (resized and cropped)

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