The Arbor Reviews, Cost, Complaints

The Arbor


The ArborThe Basics

Located off the San Gabriel River just north of Austin, Texas, The Arbor provides a comfortable, long-term program with dual diagnosis support on a 67-acre ranch. Because the 90-day minimum length of stay is longer than many other facilities, The Arbor works diligently to provide comfort and options at every turn.

Accommodations and Food

Located on an expansive urban ranch, the Arbor’s accommodations truly set it apart from other facilities. The grounds themselves are filled with sweeping greens and horse stables, where equine therapy is provided once a week. Clients also have access to the banks of the San Gabriel River, just a short walk away. Most activities run out of the main house, which includes a swimming pool, an outdoor back patio area and a stone waterfall.

This relaxed atmosphere continues in the rooms, which are shared but boast queen-sized beds. The rooms are not quite luxurious, but they are comfortable and rustic with extra touches like large bureaus and overhead fans; they also come with large private bathrooms. The facility is co-ed, with the genders separated in different lodges on the grounds. The men’s lodge sleeps 14 and sports its own private pool and common area. The women’s rooms are in the main lodge, with room for 18 total. All meals are prepared by the on-site chef and served in the main house dining area, a large well-lit room with large bay windows.

Treatment and Staff

The Arbor Treatment Program is designed as a 15-month program comprised of two phases: a 90-day residential treatment program followed by a year-long aftercare program. The Arbor does not provide medical detox on-site, but can assist their clients in scheduling one at a facility just 15 minutes away. They also provide transportation to and from detox in these cases.

Residents have group therapy up to five times a day with one individual session a week. There are both on-site and off-site 12-step meetings, and clients have plenty of opportunity to work the 12 steps during their stay. The Arbor offers dual diagnosis support as well through weekly meetings with an on-staff medical doctor and psychiatrist during their stay. Art therapy, yoga classes and meditation sessions are also offered. Finally, residents can also do EMDR, which works to unlock past traumas and heal them through a series of memory-based exercises.


While many other facilities say they have a full “gym” when the reality is much more limited, The Arbor once again scores big with a full fitness center with multiple treadmills, ellipticals and weights, not to mention a spacious spa on the grounds. There’s also a stone path that leads to full basketball and tennis courts. Again, given the long term nature of the program, The Arbor believes in providing off-site activities and trips to local eateries, movies and hiking excursions in addition to off-site 12-step meetings as part of the recreational palate. Still, The Arbor is quick to maintain that the real draw of their facility is the recovery work.

The Arbor also offers a year-long aftercare program in the Austin area. A testament to the success of this program is that over 50% of residents choose to participate in aftercare after their initial stay, a number higher than comparable facilities. This is probably aided by the setting of Austin itself, which boasts small town charm with big city amenities, including a vibrant cultural and culinary scene. During this period, clients attend weekly gender-specific process groups, psycho-educational and experiential therapy and spirituality and mediation courses. About half of the residents who attend that aftercare program for a year voluntarily sign up for another year.

In Summary

For the most part, it’s clear that the Arbor has worked to create an environment that feels open and comforting, combining Texas ranch charm with a laid-back vacation. And given the length of stay and comprehensiveness of their aftercare, the cost of the program is far from unreasonable. Those making their way to the Arbor’s gates can expect a full immersion in recovery in a facility that never feels institutional or confining.

The Arbor Cost: $16,500 (30 days). Reach The Arbor by phone (844) 413-2690. Find The Arbor on Twitter, Facebook and YouTube

Do you have a complaint or review of The Arbor to add? Use the comments area below to add your The Arbor review.



  1. Anonymously Yours on

    Do NOT WASTE your money! This was the 3rd rehab I experienced and the WORST! After 2 years of sobriety I relapsed and my family felt this was necessary. A 12 step program is about honesty and almost everyone their LIES! Especially admissions, huge promises. Understaffed. Unless you plan on doing a full 90 days and THEIR aftercare program. If you don’t they will work against you. Be prepared to sit on a cold tile floor for up to an hour at night to get your medications which is not given to you by a nurse, but by a “tech”. Don’t expect to touch the horses at equine therapy. Be prepared to meditate a lot even by walking around a tree. Seriously. There is 1 recovery advocate to work the 12 steps with up to 22 women. Counselors are only available 1 hour a week for you. So much girl drama! Women that completed the 90 day program were returning because of relapse. Not an effective program. 1 10 min phone call a week after you have been there 3 weeks. Better pack your stamps and a lot of patience.
    My 2nd day there I got sick and needed my anti-nausea medication. It took more than 4 days to get it and I had to go to the ER. A nurse never came to check on me and I had been vomitting all day. I felt disrespected as an adult and a human being. This facility cares about 1 thing- MONEY! There are a few people there who care, but they don’t have time to really help you. DO NOT go to The Arbor! It was a nightmare! Yes its beautiful, but its just a beautiful prison.

  2. My 19 year old son went to the Arbor, and I felt his treatment and the family program were better than any I’d found in the area. But be aware, when sending a loved one, especially a young adult, with dual diagnosis, I was told he would receive EMDR therapy while inpatient. He did not. I was then told he would have the same therapist throughout the continuum of care, He did not. When I was told not to contact my son, I agreed, with the caveat they would be checking on him every 30 minutes. They did not. He is, thank God, still sober today, but he walked away from extended care, while supposedly under watch, and they did not know or inform me until 12 1/2 hours after he left. My son has epilepsy and a heart condition. I trusted. I should never have stopped talking to my son. I am very grateful for the inpatient care he received, but the extended care was not worth the $5,000 a month I paid for it. While in iop, the patients do not have enough to occupy them each day, and I could have had someone with him every minute, those months, and had him in an iop, for the same money. I highly recommend the inpatient, but strongly recommend against looking to extended care or their continuum after, simply because they did not deliver what they told me they would.

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