Acadia: Crestwyn Behavioral Health Reviews, Cost, Complaints

Acadia: Crestwyn Behavioral Health

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Memphis TennesseeThe Basics

Crestwyn Behavioral Health is an inpatient treatment facility located in Memphis, Tennessee. The facility is brand new and state-of-the-art, having recently opened in April of 2016. Detox services are available as well as treatment for co-occurring disorders and substance abuse for adults and adolescents. All clients are treated individually and are given the opportunity to work their way through multiple treatment tracks until they are discharged.

As a member of the Acadia Healthcare network, Crestwyn Behavioral Health is just one of many behavioral health facilities providing chemical dependency and therapeutic support. With its headquarters in Franklin, Tennessee, Acadia serves communities across the country and in the UK with residential, outpatient and school-based treatment programs.

Accommodations and Food

The Crestwyn facility has both treatment and housing under the same roof in a hospital-like setting with multiple wings. Clients are accommodated based on the track they are enrolled in and acuity. There is a flow of numbers between units, with clients shifting from detox to the inpatient unit. Clients have the option of having a private room or sharing a double room with another client.

Each room is furnished with either one or two twin beds and an en suite bathroom with shower. Linens and towels are provided, but clients must bring their own toiletries for personal hygiene. There is a communal room for downtime with a TV and movies for enjoyment. There is also a gym space with a basketball hoop and minimal gym equipment.

Food is served in the cafeteria with clients eating communally. Meals are prepared by kitchen staff and are typical American fare, ranging from healthy to comfort food. Some sugar is allowed as well as coffee and tea during approved hours.

Treatment and Staff

Crestwyn offers both inpatient treatment as well as standard outpatient and an Intensive Outpatient Program (IOP) for clients that have completed the first track. Before being enrolled into a program, clients are seen by the intake staff for a bio-psycho-social assessment which determines the presence of co-occurring disorders as well as the need for medication management. Once clients are enrolled, they are seen by a primary counselor for development of an individualized treatment plan which includes morning to evening activities and treatment goals for discharge.

Each day, clients attend multiple group sessions and typically see their primary counselors for individual therapy. Staff utilize evidence-based practices and the treatment approach is the same for adults and adolescents, with slight variations to group topics and group cohesion. Psychoeducation groups are also an important variant to help educate clients on the facts about chemical dependency and recovery. Counselors also incorporate 12-step principles into groups so that clients are informed about outside support resources.

Groups and other services are facilitated by Master’s-level practitioners. The staff credentials include LCSWs, LPCs as well as Psychiatrists for medication management and diagnoses. Staff are also trained in intervention skills, crisis and risk reduction as well as suicide prevention skills. Since the unit deals with acute mental health, the staff is well versed and can help clients with all concerns and issues.

Once the client has completed inpatient, they are encouraged to step down to the IOP track which track meets five times per week for an extended period of time. The client continues to participate in group and individual therapy. After about 30 days, they can step down to the standard outpatient which meets one to three days per week for a shorter amount of time. This step down process ensures the comfort of the client as they pursue their recovery. Outpatient clients are encouraged to attend 12-step meetings to supplement their recovery.

Extras

Family therapy is an essential part of recovery, allowing the family to heal as a whole. As the client transitions home, keeping communication open is important, so families learn about addiction and how to best help their loved one through the process.

Crestwyn also provides education and tutoring services for adolescents who are still school-aged. To ensure they do not fall behind on their studies, clients are given close supervision.

Once the client has completed all programs, they are encouraged to participate in an aftercare group that meets frequently. This group helps to keep alumni connected and the clients in the recovery process after discharge.

In Summary

Crestwyn Behavioral Health offers a continuum of care that includes inpatient, IOP and standard outpatient treatment for chemical dependency. The CBH facility specializes in co-occurring disorders and provides dual-diagnosis support to clients through individualized care. Adults and adolescents are accepted and additional services are available to help clients from start to finish in their recovery journey, including participation in aftercare and an alumni group. All staff are knowledgeable and professional, with extensive knowledge in the mental health field and use evidence-based treatment methods as well as the 12-step framework to create a solid foundation for lasting recovery.

Crestwyn Behavioral Health
9485 Crestwyn Hills Cove
Memphis, TN 38125

Crestwyn Behavioral Health Cost: Insurance accepted. Reach Crestwyn Behavioral Health by phone at (901) 248-1500. Find Crestwyn Behavioral Health on Facebook and Google+

Do you have a complaint or review of Crestwyn Behavioral Health to add? Use the comments area below to add your Crestwyn Behavioral Health review.

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3 Comments

  1. My daughter spent a week in Crestwyn for emotional stabilization. Complaints about staff came the first day. In fact, 4 parents had the same complaints about the same female staff on the adolescent unit. 4! We all filed grievances.
    Upon discharge, my daughter was written a prescription for meds. One needed the psychiatrist’s prior authorization (for Ins purposes) before being filled. I contacted Crestwyn for 5 days, leaving multiple messages with staff and nurses, all promising to get the message to the doctor.
    I finally had to CONTACT HIM ON HIS PERSONAL CELL PHONE in order to get the issue resolved. He stated HE KNEW NOTHING ABOUT THIS AS HE RECIEVED ZERO MESSAGES REGARDING MY CHILD’S MEDS! Absolutely unacceptable. Pitiful. They should be ashamed.

  2. I am inclined to agree with the above comment. My grandson has been there a week and they won’t leave him on a med long enough to see if it is working. Poor communication between therapist and family. No communication with treating physician. Roommate who antaganized causing fight. You can choose a private room? Nobody told his mother that. Very, very concerned about this child’s wellbeing. I don’t think they are equipped to be providing any kind of psychiatric care.

  3. THIS PLACE IS A JOKE PLEASE DON”T LET YOUR CHILDREN GO TO THIS PLACE IT IS VERY UNPROFESSIONAL AS FAR AS HANDLING YOUR CHILDREN PERSONAL SPACE AND BELONGING MY DAUGHTER WAS SENT THERE BY LEBOHEUR HOSPITAL DURING HER STAY HER CLOTHES WERE STOLEN BY SOMEONE MAYBE STAFF OR ANOTHER CHILD THEY HAVE NO CONTROL OVER PERSONAL SPACE AT ALL>BAD AT CALLING YOU BACK ABOUT IMPORTANT MATTERS CONCERNING YOUR CHILD.THEY DO NOT KNOW ANYTHING ABOUT CERTAIN MEDICAL CONDITIONS SUCH AS ASPERGERS SYNDROME BECAUSE THESE KIDS GOT TO HAVE ONE ON ONE REDIRECTION AS FAR AS ATTENDING TO THEIR PERSONAL HYGIENE AND CLOTHES THESE KIDS ARE EASY PREY WHEN IT COMES TO NOT BEING ABLE TO LOOK AFTER THEMSELVES THEY EXPECT FOR THESE KIDS TO KEEP UP WITH THEIR OWN CLOTHES AND TAKE CARE OF THERE PERSONAL HYGEINE BUT SOME OF THESE KIDS CAN AND DO NOT KNOW HOW MY CHILD WAS ONE OF THESE KIDS WHO WAS A VICTIM!!!!!!

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