Abbeycare - Newmarket Clinic Reviews, Cost, Complaints

Abbeycare – Newmarket Clinic


abbeycare newmarketAbbeycare Newmarket Clinic Review

Abbeycare is a UK-based residential treatment facility founded in 2004. The company’s Newmarket Cliniclocated in Suffolk, is one of Abbeycare’s two facilities in the UK, the other of which is in Scotland. Conveniently situated near London, Newmarket is a modern complex which gives residents enough distance from the bustle of the city.

Accommodations and Food

Newmarket’s custom-built clinic setting includes 12 rooms which sleep 14 residents (as two of the quarters are shared), each containing en suite bathrooms and queen-sized beds. There are also two media rooms with lounges and TVs that clients can use for free time after 5 pm, Monday through Friday. Residents also have access to a nearby hotel with a pool, spa and gym; transportation is provided three times a week.

A nearby restaurant caters all of Newmarket’s meals, and clients can order anything from steak and chicken to meat-free offerings like macaroni. Per the staff dietician’s emphasis on healthy living, there’s no caffeine and minimal-to-no sugar at Newmarket. Hot and cold drinks, fresh fruit and home-baked goods are available in the dining room between meals as well.

Treatment and Staff

A combination of CBT and 12-step are the primary methods of treatment at Newmarket. Theirs is a 28-day program based more or less exclusively on group therapy. While doctors do pay visits to the clinic occasionally, none are available on-site.

The on-site detox has no time limit, as it’s largely dependent on what a given client is withdrawing from. Dual diagnosis support is available for residents with underlying issues and all 12-step meetings are off-site. Attendance is required and transportation provided. While sponsorship is highly encouraged, it is not mandatory.

Unlike other facilities, Newmarket allows electronics including mobile phones, laptops and tablets. Additionally, there are no limitations in terms of how long clients can use their gadgets (though if their usage becomes a problem, staff members reserve the right to confiscate them). Still, all the above must be silenced or off while in groups.

At the Newmarket location, residents start their days at 7 am. Medication is between 7:30 and 8:15 am, followed by morning meditation and breakfast at 9:30. From 10 am to 3:30 pm is dedicated to groups and therapy, with lunch around 1 pm.

Sundays are reserved for church, family support groups and visits. Though “lights out” is scheduled before midnight, this is more of a firm encouragement than a rule. Residents get free time on Tuesday and Sunday evenings, as well as Saturday mornings.

Newmarket’s staff includes a Consultant Psychiatrist, Specialist Addictions Nurse Prescriber and six therapists as well as many other suitably qualified professionals.


Newmarket also offers holistic therapies to relax the mind and body such as reflexology, mindfulness and Reiki (though the latter costs an extra £10 per session). Yoga and massage therapy are also provided by an in-house therapist twice a week. Finally, clients are also allowed to decide as a group where they’d like to go for off-site outings.

Once every two weeks, Newmarket hosts a family program in the form of a support group for residents’ loved ones. Clients don’t participate in these sessions, as they are set aside solely for family members to express their concerns and issues. After the first week of treatment, visitation can occur on weekends. Friends and family visit on Saturdays from 1 to 5 pm, and other can come on Sundays from 1 to 4:30 pm.

In Summary

Whether someone is a local or considering recovery abroad, Abbeycare’s Newmarket Clinic offers basic 12-step based group therapy with dual diagnosis support, all in a tranquil location.  For those who want a smaller facility with a variety of amenities, Newmarket could be an option.

Abbeycare Newmarket Clinic Location

Jeddah Way, Kennet
Newmarket, Suffolk
England, CB8 8JY

Abbeycare Newmarket Clinic Cost

£9,490.00 GBP [$12,913 per publishing date exchange rate] for single room; £6,500 [$8,403 per publishing day exchange rate] for shared room (28 days). Reach Abbeycare Newmarket Clinic by phone at (country code 01144) + 1638 811993 or by email at [email protected]. Find Abbeycare on Facebook, Twitter, LinkedIn and YouTube 

Do you have a complaint or review of Abbeycare Newmarket Clinic to add? Use the comments area below to add your Abbeycare Newmarket Clinic review.

Photo courtesy of By EduMark (Taken on location) [GFDL ( or CC BY-SA 3.0 (], via Wikimedia Commons (resized and cropped)



  1. My second time in abbeycare, and not what I expected at all! I found the staff rude, all they are interested in is pushing paper work etc and not interested in your personal needs! While I was there. Their was a lovely lady in a bad way and disabled, they had no desire to accommodate her needs… I myself have mental health issues and didn’t concern them in the slightest. The staff it seems are not medical trained just seem like admin staff! The manager is very rude and not the person to talk too… if you felt unwell and wanted to stay in bed this was not possible you were made to go to the groups etc… I ended up checking out after a week because it’s not rehab should be. I just hope I can keep my sobriety up on the outside.. and they would not refund my money

    • I am considering AbbeycareNewmarkert for my rehab, it’s a considerable cost, so I need to make sure it is the right place for me, is it really bad? I am visiting in a couple of days.

    • Paul Bowley on

      Dear Sir/Madam,

      As the Managing Director of Abbeycare Newmarket I would be very keen to hear from you to understand why your brief stay with us was not what you expected it to be.

      Perhaps you could make contact with me? My email address is [email protected]

      Kind Regards,
      Paul Bowley

  2. Gimp Ridolini on

    Gino Ridolini
    Gino Ridolini
    in the last week
    I came here at 26, utterly broken and unsure as to who I was, what I was doing and where I was going in life.
    Abbey care newmarket helped me put myself back together.
    I had no idea what to expect from a rehab, I only thought it was where celebrities came when they got caught out.
    I could not have been more wrong.
    My journey during abbeycare was and is the best experience of my life to date.
    The highest level of service and care was taken to help me discover this untapped lifestyle of recovery. Their intense and smaller client base gives you so much time and focus from their beautifully experienced team, each member having their own character and input. I cannot stress enough of how every aspect of their programme has given me guidance in not just who I am but what I’m capable of.
    A truly incredible honour having been here. Anyone unsure as to my words here just pick up the phone and talk to the staff should put any worries at bay.
    If your willing to put the effort in this place is the true meaning of the word “rehabilitation.”

    • Paul Bowley on

      Dear Gino,

      Thank you for taking the time to leave a positive review and I am glad that your stay at Abbeycare Newmarket gave you the grounding to live a full and active life in recovery. It’s clear that you embraced every moment of your time with us and you are now reaping the benefits.

      If there is ever anything the team at Abbeycare Newmarket can do for you, all you need to do is pick up the phone.

      Wishing you the very best.

      Kind Regards,
      Paul Bowley
      Managing Director

  3. bruce hutchison on

    abbeycare is a total waste of 9 grand,,,if you aint on your arse go through local authority,,,i detoxed 9 years ago in camberwell a shitty part of south london but trust me the staff and the care was genuine,…my so called key worker was part time an i never saw the sod,,well i did,when he popped in after a meeting with his aa sponser that raised issues for him lol,,,,,so he popped in to write a few notes down,,,,,pauline and wendy both in recovery are toxic,,,,they lie and hide behind bullshit,,,tony,,,in my view is a straight up guy,,an i like him a lot,,,wish he was my keyworker,,lisa ,,,the other manager can seem hard at first but shes an ok human being,,ok,,point being,,,,,when you arrive,,,,thers no doctor,,,no nurse,,,no one can give you librium to de tox you without the doctors say so,,,,,he aint there an dosent answer his phone,,,,too busy playing golf so you sit in your room for 6 hours climeing the fucking wall,,,,the groups are shit,,,,no real honesty,,,the foods shit,,,,the so called care is shit,,,heres some advice,,,,,,got 9 grand spare,,,,get some street valium an go on a cruise,,,,then go aa meetings if you find your higher power,,,,,one more thing,,,,everyone was availible when i was parting with my cash,,,,,now?,,,,no ones availible,,,,mind you,,,,no one was availible when i was in there,,,x

  4. Do not go to abbeycare new market. They only have one therapist unlike most other well established rehabilitation centres. This therapist is cruel, a bully, victimising and will only hinder your rehabilitation process. This is a not a service you should pay to willing go to, to then be treated like a prisoner. Having your belongings taken, and being called names in front of your peers. The therapist has favourite guests and anyone who challenged him will be in for a rough time. Most well established and succesful places will have around 6 therapists that will assist you with different aspects. However they only have one therapist, who has been sacked from other rehabilitation centres for his ways. He is a vile man. Do not go here! Yes it is the only place that does alcohol rehabilitation only, but all addictions are the same and as soon as you meet others with different addictions you will realise what can be learnt from them. Ask yourself why nowhere else offers alcohol only? Because it is not the substance you are treating. This is a very new establishment who are inexperienced and have all their morals wrong. Just look at their staff turn-over. Why do their key workers not stay for long? Maybe because they don’t agree with what is going on there! Do not go somewhere where complaints are unheard and staff will gang up on service users and bully them, call them names and make their experience unbearable.

    • I couldn’t agree more with the review .When I was in this dump they tickled my feet with a feather as I was detoxing and brought in an amazonian shaman who fed me iowasca through a straw made from the quill of a cockatoo . I have been to many rehabs but this one was the worst rehab I have visited ,they didn’t even have a mini bar or outings to raves at the weekend.
      This dump was recommended by addictionhelper a referral agent who steal money from addicts and subject them to screeching cockney accents as their card machine empties their bank accounts.
      If you think drying out is uncomfortable well try abbeycare’s, the owner John Mclean puts people in a steam room for 3 days while singing ancient Scottish battle songs .this guy is a complete nutcase who spends his time spelling antidisestablishmentarianism using alpha betti spaghetti .

    • Paul Bowley on

      Dear Roxy,

      I am sorry to hear that your experience at Abbeycare Newmarket was not up to the level you expected.

      You stayed with us six months before I was appointed and over the past 18 months we have worked hard to ensure that the standards set are as high as possible and this is reflected in our latest inspection reports.

      We now have a Consultant Psychiatrist attached to our service as well as a full time Specialist Addictions Nurse. We also now have several therapists as part of the team.

      Kind Regards,
      Paul Bowley

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